**New Update 1/29/24 with Troubleshooting at the end!**
OK, buckle up: this is long, and I've only had the Spinn a week. TL;DR: if you can afford it and like using whole beans, just buy it.
My husband and I go through a lot of coffee. We buy whole-bean coffee from a friend who has a roasting side business, and we've used grind-n-brew machines for over 20 years. We had some Capresso machines, then a Gevi grind-n-brew that made good coffee, but only 10 cups at a time. So I bought a Galanz grind-n-brew with a 12-cup carafe this past summer, and I sort of hated it. The pot dribbles all the time, and the coffee it made was somehow not enjoyable.
Anyway, the Galanz was also annoying because its coffee bean reservoir was tiny (6.5 oz). I saw an ad for the Spinn and thought it might solve all my problems. Its bean reservoir holds 18 oz (!), and it can be plumbed in! No more filling the coffee pot at night! Its spent grounds reservoir holds a lot --- I'm not sure how much, but I don't have to empty it every day. Emptying it is a treat when I do have to empty it because the grounds are completely dry. So the Spinn lets me enjoy my coffee again. Also, I could get my electric kettle off the counter because the Spinn will dispense hot water, too! Afternoon tea made easy! I was pretty much sold when I saw that.
Set up was easy. And it makes great coffee. The espresso really tastes like espresso. Americanos are terrific. The coffee is strong and really good. We haven't tried cold brew, but I'm optimistic. (One review comments on the water not coming out hot enough and also that it spits water instead of streams....I think that person got a dud. That's not my experience at all.) The grinder is MUCH quieter than any of my old grind-n-brew machines, and you can actually have a conversation while it's going. I love the button functionality on the front so you don't have to use the app unless you want to. (Husband uses only the buttons even though it was easy to share the app functionality with him and with my visiting dad.) I use my old Nespresso milk frother to make a latte each morning, and it's terrific. I thought the app might annoy me, asking me to identify my coffee (which won't be possible due to where I get my coffee), but it hasn't. The "mug" of coffee is pretty strong, so I usually get an Americano after my latte, and it's just right. My husband has probably been over-caffeinating himself, but he's not unhappy.
On Dec. 26, my app couldn't connect to the Spinn for several hours. I sent a message to customer support, but they were off for the holiday. That night the Spinn somehow got itself back online, so I sent them another note, and they still got back to me first thing after the holiday. Notably, the Spinn still worked fine with the buttons on the front, so not all functionality was lost when it couldn't find my wifi.
I am working on getting the machine plumbed in and will report back when I do. It's going to be awesome. The 40 oz water reservoir hasn't been awful, but I know I'll love having it plumbed in.
I put my Galanz grind-n-brew in the basement. I will keep it around as a backup, and to use its burr grinder in emergencies (if I'm afraid we'll lose power, I grind some beans to have around to make ChemEx or French Press), but I hope I don't need to go back! One week into the Spinn experient, and I'm really happy. My houseguests just left, so I'll get a better sense of how often we actually need to empty/refill the grounds/beans reservoirs now that we're back to normal in the house. I'll post updates!
Update 1/18/23: we installed the water line (actually my contractor/handyman did it), and every time I hear it gurgle full of new water, I get a warm fuzzy feeling! It's terrific. I have to empty the grounds maybe every other day with our rather intense use, but it's no trouble. A couple days ago, it started complaining I needed to clean it. The cleaning solution is not cheap. I did a little research, and apparently there are alternatives on amazon, but for now I went ahead and paid the $32 plus $5 shipping because they do make it really easy from the app. Hopefully it gets here before Spinn gets really mad at me?
Spinn offered me some coffee credit to use in their online marketplace, so I bought some, and it was fine --- but way more expensive than my local roaster. (I pay $16/pound -- marketplace bags are 12 oz and $17-20 or more, plus $3 shipping.) Still, I love this machine and hope it keeps working this beautifully!
Update 7/16/23: there has been trouble in paradise, and my teenager calls this machine the Zion Williamson of coffee makers (Zion is a phenomenal basketball player but seems to be injured a lot), but we’re currently going strong. In February, less than two months into use, the “brewer basket” stopped spinning. It gave an error message and the nice people who help in the app gave me that diagnosis and told me I’d have to send it in. There was terrible winter weather between my house and Nevada, so the process took three weeks due to shipping delays. I hauled my Galanz up from the basement but was SO glad to get my Spinn back three weeks later. Then, in March, the same thing happened. Brewer basket stopped spinning. I had to ship it back. I was sad. And irritated. It took less than three weeks to get it back, but when it did get back, it had a problem. New error. It had been damaged in shipping, they said. (This is very similar to another reviewer’s experience, apparently.) So I negotiated for them to ship me a different machine and then I sent back the broken machine after the new one arrived and worked properly. (In the meantime I could still use the broken machine—its problem was just that it spit water into my cup before brewing.). The good news is that I haven’t had to send in this machine at all, and it’s been four months. But more on that below.
Cold brew update: the cold brew is amazing. I like the nitro-style the best. It does use a fair bit of water to cool down the system before brewing, so sometimes you’ll have to empty the drip tray once or twice but it’s not a problem. If I know we’re going to brew a lot of cold brew in the morning, I will go ahead and throw some ice cubes into the water reservoir. I have no idea if it helps or not, but it feels right. My go to morning drinks right now are either a cold brew with ice and milk or a regular 10 ounce mug of coffee. We have set our custom buttons to dispense 10 ounces of hot water, nitro cold brew, a regular 10 ounce mug of coffee, or a lighter 10 ounce mug of coffee. The “light“ 10 ounce mug of coffee is lighter because I have it set to use fewer grams of coffee. The customization features are really nice! Spinn recently updated the software so that you can program the three top buttons to be whatever you want, so I think will probably do that customization soon. Bottom line is that now you can have seven custom presets on the machine itself instead of four.
Update 1/29/2024: It's almost weird how worry-free this machine has been since our first few hiccups. I'm sorry to see there are a few folks here with bad customer service/return stories! We continue to use the Spinn HARD like the coffee addicts we are. We also use the hot water feature for hot tea and for instant oatmeal. It's terrific. The few "red circle of death" experiences we've had have been fixable by either cleaning the transport worm (if the brewer basket won't spin; see below) or unplugging the machine for 10 seconds. It works fine once it's plugged in.
Troubleshooting tips:
My second machine HAS had problems. But I have fixed it myself twice now and haven’t had to send it back. The BREWER BASKET wouldn’t spin (again), so I cleaned the “transport worm” using the internet’s directions. The worm (like a long flexible screw) was caked with grounds (even though I don’t use oily beans). I cleaned it, let it all air dry, then replaced the worm—and it worked! I was so relieved I didn’t have to return the thing. I really want Spinn to succeed here because we seriously love this coffee maker and I hate they’re wasting time and money shipping and repairing and making people crazy. Honestly, we love the machine so much, we almost bought a second on sale just to have a spare. And to make decaf. Note that I told Spinn about my discovery, so they’re hopefully telling people to clean the transport worm before sending it in now. This process has worked twice for me.
MAKE YOUR MUG FIT. It’s true that regular size mugs fit best. But my big mugs work too — they don’t go all the way in, but as long as the lip of the mug fits behind the spout, that’s all you need. My husband kind of tilts the bigger mugs into place, but it’s not necessary. I halfway want to buy one of their bespoke travel mugs to try out but haven’t yet.
FILLING PROBLEMS. When I got my “new” machine in March, I made the mistake of not filling the machine manually first and trying to let it fill on its own from empty. Turns out that’s a problem because it automatically stops filling after so many seconds so that it doesn’t overfill. Anyway, my mistake made the machine confused, and it wouldn’t refill. I chatted with the customer service people (completely demoralized because the machine was broken for a fourth time!) and they reset the system, and it was all better. Don’t make my mistake! Fill it manually the first time.
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From the brand
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At Spinn, the perfect cup of coffee has never been more convenient, versatile, and forward thinking.
Our vision is to build a connected ecosystem for exceptional specialty coffee, elevating in-home coffee experiences. Spinn is more than coffee - it’s a cultural experience connecting people.
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SPINN Coffee Machine
Product Description
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BREW VERSATILITY
Spinn can craft rich espressos, bold filter coffees, frothy cold brews, and more, each programmed with exceptional precision and consistency.
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COFFEE
The Spinn cup of coffee is fully extracted and delicious. Light enough to taste all the clarity of the most delicate roasts, while also being able to extract the more bold flavors of a dark roast.
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ESPRESSO
Spinn makes rich and chocolatey espresso with a delicious layer of crema. By spinning the coffee at 4500 RPM, the espresso becomes the essence of the bean.
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COLD BREW
A unique features of Spinn is the ability to brew an on demand cup of frothy Cold Brew in 60 seconds. By using the centrifugal brewing method, the cold brew comes out with a creamy texture.
Spinn Coffee Machine
 Espresso & Coffee Machine |  Espresso & Coffee machine |  Coffee Machine & Frother |  Coffee Machine & Frother |  Milk Frother |  Milk Frother | |
|---|---|---|---|---|---|---|
|
Customer Reviews
|
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193
|
— |
20
|
8
|
69
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Single Serve
| Yes | Yes | Yes | Yes | — | — |
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Customizable Drinks
| Yes | Yes | Yes | Yes | — | — |
|
Milk Drinks
| — | — | Yes | Yes | — | — |
|
Built-in Grinder
| Yes | Yes | Yes | Yes | — | — |
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Over-the-air Updates
| Yes | Yes | Yes | Yes | — | — |
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Delicious
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Product information
| Brand | SPINN |
|---|---|
| Color | Silver |
| Product Dimensions | 13.2"D x 8.6"W x 14.1"H |
| Special Feature | Wifi-enabled, Programmable |
| Coffee Maker Type | Espresso Machine |
| Filter Type | Reusable |
| Style | Pro |
| Specific Uses For Product | Espresso |
| Included Components | Filter |
| Operation Mode | Fully Automatic |
| Model Name | Spinn Pro Silver |
| Number of Items | 1 |
| Unit Count | 1.0 Count |
| Item Weight | 23.6 pounds |
| ASIN | B09V1TKFK7 |
| Item model number | 8720165657070 |
| Customer Reviews |
3.1 out of 5 stars |
| Best Sellers Rank | #1,381,687 in Home & Kitchen (See Top 100 in Home & Kitchen) #1,114 in Coffee Machines |
| Date First Available | May 11, 2022 |
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SPINN Espresso & Coffee Machine, Smart WiFi Automatic Coffee Maker, Cold Brew & Espresso Machine Combo with Programmable Centrifugal Brewing & Grinder, Water Supply Line Compatible, No Refills, Silver
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This Item  SPINN Espresso & Coffee Machine, Smart WiFi Automatic Coffee Maker, Cold Brew & Espresso Machine Combo with Programmable Centrifugal Brewing & Grinder, Water Supply Line Compatible, No Refills, Silver | Recommendations  |  |  |  |  | |
| Price | Currently unavailable. | $399.00 | $34.99 | -24% $129.99 List: $169.99 | $77.99 | -14% $59.99 List: $69.99 |
| Delivery | — | Get it as soon as Thursday, May 8 | Get it as soon as Thursday, May 8 | Get it as soon as Thursday, May 8 | Get it as soon as Thursday, May 8 | Get it as soon as Thursday, May 8 |
| Customer Ratings | ||||||
| Sold By | — | Napco Inc. | Amazon.com | Amazon.com | Perfect Pod. | Amazon.com |
| capacity | — | 8 ounces | 16 ounces | 50 ounces | 37.2 fluid ounces | 32 ounces |
| material | Plastic | Stainless Steel | Borosilicate Glass, Stainless Steel | Stainless Steel | Borosilicate Glass | Glass |
| input interface | — | touch screen | touch screen | buttons | dial, buttons | buttons |
| voltage | — | 230 volts | — | 110 volts | 120 volts | 120 volts |
| wattage | 700 watts | 1250 watts | 350 watts | 1550 watts | 3 watts | 15 watts |
| model name | Spinn Pro Silver | Coffee Maker red | OXO | Ninja CM401 | Express Cold Brew | Instant Dual Pod Plus 68oz Coffee Maker |
Makes amazing coffee
I bought this 6 months ago, and I am impressed with its performance. It makes fabulous coffee. I went through a Keurig and two Nespresso machines prior to purchasing this Spinn. The Keurig made basic American coffee, but even with the reusable coffee capsules, I wasn’t excited about my morning brew. While the Nespresso made better tasting coffee, I was spending about $120/month on their capsules, and the waste generation was a pain and not the greatest. After two Nespresso machines died on me and nasty customer service support experiences, Nespresso was dead to me. The first Nespresso was a new purchase, the second they would only send me a refurb which died days after the warranty expired and never worked reliably from day one. I read about Spinn in a tech article and review online. Although it is expensive, I calculated that I would break even with the pod expense after 6-8 months of use. This has proven to be pretty close to accurate. I use my own whole beans from Costco. I will say it uses more beans than a drip coffee maker, but the intensity of flavor is so worth it. You can customize the brew strength through the app. You can also program 4 settings on the machine and an additional three quick settings for espresso, Americano and mug coffee which do not require the app in case you have non-technical people or those without phones in your home. There is also a QR code you can share with visitors so they can run the machine through the app as a guest user and still access all the powerful customizations. This machine can be as simple to use or as complex as you want. I love that flexibility. Cleaning is an easy process that takes about 30 minutes a month. They do ask that you purchase cleaning & descaling solutions from them, and I do. The machine is pretty loud and noisy when it grinds the beans, something to keep in mind if you share space or live in an open floor plan/loft/studio space. One caveat: do NOT use dark roasted, oily coffee beans. They jam the grinding/coffee transport system. It can be cleaned if this happens, but it’s not worth the trouble it causes. You will probably make this mistake only once. I have found that dark roasted not oily beans work fine, such as Peet’s Major Dickson. This is a very well designed, durable and flexible machine. I couldn’t be happier with it and their customer support and service is awesome
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- Reviewed in the United States on December 30, 2022
