For many years I have had back and neck pain issues and was searching for a new pillow to help alleviate. Another issue is I tend to sleep hot. What I decided to do was buy four or five different pillows here on amazon and return the pillows that didn't meet my needs. During this trial I bought a down pillow, a foam pillow, a down alternative pillow, and this cushion lab pillow.
After a few nights with each pillow, I removed and returned them one by one. The down pillows were downright hot and tended to go flat at night. The memory foam pillow was supportive but also ran a bit hot. The down alternative pillow was just not to my liking at all as it felt cheap.
I was getting desperate as this pillow was the final one to demo, and if it didn't work out, it was back to my old pillow. Fortunately, upon unboxing of this pillow, I immediately realized that this pillow was different! The cover is fantastically soft like silk. It was also cool to the touch (almost a bit cold feeling)! The feel was like a gel memory foam but even more resilient like the feel from a latex bed. I went to sleep that night and slept so well! The pillow somehow managed to cool (not cold) through the night. It has the perfect support and cushion-feeling for back sleeping where it slightly cradles your head.
Most of the time I start on my back and tend to roll onto my side later at night. When rolling to the side, I'm not sure how it works, but the support transitions to perfect side sleeping support! Needless to write, this pillow is a game changer for me. I have been sleeping so much better and my neck pain is gone!!! I'm so happy with this product that I'm buying a second one to reward this company with my loyalty and so both pillows with be the same.
I'd like to say thank you to this company for making such a unique and well tested product! If you are a back or side sleeper, give it a try! There's a high probability it will work for you!
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Sustainability features
This product has sustainability features recognized by trusted certifications.
Worker well-being
Manufactured on farms or in facilities that protect the rights and/or health of workers.
As certified by
OEKO-TEX MADE IN GREEN Made in Green by Oeko-Tex verifies that the article has been manufactured using processes with a reduced environmental impact and under socially responsible working conditions. The label also verifies that the product has been tested for substances that could harm the body and environment. Thanks to the unique product ID, each product can be easily traced by entering the certification number on the Label Check on the Made in Green website, where more information about the production facilities is provided.
Certification Number
M24LHM003 Manufacturing practices
Manufactured using processes that reduce the risk of negative environmental impact.
As certified by
OEKO-TEX MADE IN GREEN Made in Green by Oeko-Tex verifies that the article has been manufactured using processes with a reduced environmental impact and under socially responsible working conditions. The label also verifies that the product has been tested for substances that could harm the body and environment. Thanks to the unique product ID, each product can be easily traced by entering the certification number on the Label Check on the Made in Green website, where more information about the production facilities is provided.
Certification Number
M24LHM003 Safer chemicals
Made with chemicals safer for human health and the environment.
As certified by
OEKO-TEX MADE IN GREEN Made in Green by Oeko-Tex verifies that the article has been manufactured using processes with a reduced environmental impact and under socially responsible working conditions. The label also verifies that the product has been tested for substances that could harm the body and environment. Thanks to the unique product ID, each product can be easily traced by entering the certification number on the Label Check on the Made in Green website, where more information about the production facilities is provided.
Certification Number
M24LHM003
OEKO-TEX STANDARD 100 STANDARD 100 by OEKO-TEX requires every component of a textiles product—including all thread, buttons, and trims—to be tested against a list of more than 1,000 harmful regulated and unregulated chemicals which may be harmful to human health. The assessment process is globally standardized, independently conducted, and updated at least once a year based on new scientific information or regulatory requirements. Certification focus: #ProductSafety and #ChemicalsUsed.
Certification Number
BEHO 094222 Part of
Climate Pledge Friendly
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Cushion Lab Deep Sleep Pillow, Patented Ergonomic Contour Design for Side & Back Sleepers, Orthopedic Cervical Shape Gently Cradles Head & Provides Neck Support & Shoulder Pain Relief - Calm Grey
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Cushion Lab Ultimate Side Sleeping Comfort Bundle - Unlock A New Level of Side Sleeping Comfort, Perfect Support and Leg Stacking, Tossing and Turning a Thing of The Past$124.00 $130.95This bundle contains 2 items
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Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
OEKO-TEX STANDARD 100 requires textiles-based products to be tested against a list of 1,000+ chemicals, to limit those which may be harmful to human health. Certification focus: #ProductSafety and #ChemicalsUsed.
Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
OEKO-TEX STANDARD 100 requires textiles-based products to be tested against a list of 1,000+ chemicals, to limit those which may be harmful to human health. Certification focus: #ProductSafety and #ChemicalsUsed.
Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
OEKO-TEX STANDARD 100 requires textiles-based products to be tested against a list of 1,000+ chemicals, to limit those which may be harmful to human health. Certification focus: #ProductSafety and #ChemicalsUsed.
Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
Climate neutral by ClimatePartner certifies the carbon footprint of a product was calculated and all associated emissions were offset.
Sustainability features
This product has sustainability features recognized by trusted certifications.
Worker well-being
Manufactured on farms or in facilities that protect the rights and/or health of workers.
As certified by
OEKO-TEX MADE IN GREEN Made in Green by Oeko-Tex verifies that the article has been manufactured using processes with a reduced environmental impact and under socially responsible working conditions. The label also verifies that the product has been tested for substances that could harm the body and environment. Thanks to the unique product ID, each product can be easily traced by entering the certification number on the Label Check on the Made in Green website, where more information about the production facilities is provided.
Certification Number
M24LHM003 Manufacturing practices
Manufactured using processes that reduce the risk of negative environmental impact.
As certified by
OEKO-TEX MADE IN GREEN Made in Green by Oeko-Tex verifies that the article has been manufactured using processes with a reduced environmental impact and under socially responsible working conditions. The label also verifies that the product has been tested for substances that could harm the body and environment. Thanks to the unique product ID, each product can be easily traced by entering the certification number on the Label Check on the Made in Green website, where more information about the production facilities is provided.
Certification Number
M24LHM003 Safer chemicals
Made with chemicals safer for human health and the environment.
As certified by
OEKO-TEX MADE IN GREEN Made in Green by Oeko-Tex verifies that the article has been manufactured using processes with a reduced environmental impact and under socially responsible working conditions. The label also verifies that the product has been tested for substances that could harm the body and environment. Thanks to the unique product ID, each product can be easily traced by entering the certification number on the Label Check on the Made in Green website, where more information about the production facilities is provided.
Certification Number
M24LHM003 OEKO-TEX STANDARD 100 STANDARD 100 by OEKO-TEX requires every component of a textiles product—including all thread, buttons, and trims—to be tested against a list of more than 1,000 harmful regulated and unregulated chemicals which may be harmful to human health. The assessment process is globally standardized, independently conducted, and updated at least once a year based on new scientific information or regulatory requirements. Certification focus: #ProductSafety and #ChemicalsUsed.
Certification Number
BEHO 094222 Part of
Climate Pledge Friendly
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Customer Review: Best Pillow I’ve Purchased
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A Very SHOCKING Kind Of Pillow. -Totally unexpected.
Brandon Kristy
Compare with similar items
This Item  C CUSHION LAB Cushion Lab Deep Sleep Pillow, Patented Ergonomic Contour Design for Side & Back Sleepers, Orthopedic Cervical Shape Gently Cradles Head & Provides Neck Support & Shoulder Pain Relief - Calm Grey |  |  |  |  |  | |
| Price | $98.00 | -19% $25.49 List: $31.65 | $32.99 | -36% $25.48 List: $39.99 | $49.99 | $25.74 |
| Delivery | Get it as soon as Sunday, May 12 | Get it as soon as Sunday, May 12 | Get it as soon as Sunday, May 12 | Get it as soon as Sunday, May 12 | Get it as soon as Sunday, May 12 | Get it as soon as Sunday, May 12 |
| Customer Ratings | ||||||
| Support | ||||||
| Sleep quality | ||||||
| Pain relief | ||||||
| Comfort | ||||||
| Softness | ||||||
| Sold By | Cushion Lab | Polovo US | JMGYLP-US | Polovo US | SKG-SLEEP | youmei us Direct |
| variety | — | Bed Pillow,Cervical Pillow,Memory Foam,Neck Pillow | Neck Support Pillow,Memory Foam Pillow,Bed Pillow,Cervical Pillow | Bed Pillow,Cervical Pillow,Memory Foam,Neck Pillow | — | — |
| material | Memory Foam | Memory Foam | Memory Foam | Memory Foam | Memory Foam | Memory Foam |
| shape | Wedge | Rectangular | Bshape | Rectangular | Cylindrical | Butterfly |
| care instructions | Outer cover is machine washable | Machine Wash | — | Machine Wash | Dry Clean Only | Machine Wash |
| weight | 4 pounds | 2.5 pounds | — | — | — | 3 pounds |
Reviews with images
UPDATED! Great (in the short term) pillow, ridiculously terrible customer service
**Updated below original text**Honestly this is the pillow I’ve been looking for after many, many, MANY failed attempts to find one that is comfortable and won’t kill my neck. The only issue (other than the odor which fades pretty quickly) was that there are chunks loose under the removable cover which causes lumps on one side— pictured with my review. Thankfully it’s on the side I don’t currently use so it doesn’t stop me from using it. The thing is, when you pay $100+ for a pillow it doesn’t feel right having to settle for a defect like that right out of the box so I decided to contact the manufacturer to explore options. I followed the Amazon guidelines and sent a message to the manufacturer through their site which boasts a 12 hour response time. It’s now been over 12 days and I haven’t heard a peep in response. This unprofessional level of service was enough for me to knock a star off what should be a five star pillow. My hope is that my experience is a one off that still left me with a sour taste over what should be an easily praised product.********************************Three months. That's how long this pillow lasted. THREE MONTHS.After never getting a single reply from their customer service for the physical defects of the pillow (mentioned in the original review) I still used it because it costs too much to discard over something that didn't impact the usability of the thing. For a while it was great! Super comfortable and supportive. I slept like a damn baby for a few months there until suddenly I noticed my head sinking lower and lower towards the mattress. Don't get me wrong, I have an abundant cranium that'll pit any pillow against the forces of gravity but even with my plus-sized skull... three months? Come on.Soon I had a debilitating neck pain from the lack of support. It took a week and a half for my neck to feel normal with the use of prescription anti-inflammatories, alternating heat/ice and an insulting amount of Aspercreme for someone to use when their not quite in their 40s. Throughout that recovery process I also stopped using my Cushion Lab's pillow to ensure more damage couldn't be done.I was very disappointed if not disillusioned that a pillow priced and praised at this level could fail me so quickly. My last attempt to reach out to Cushion Lab didn't yield anything in return, however, those decent few months at least earned them another chance to make it right. I reached out again with a civil message detailing my woes. This plea was not hostile nor accusatory but rather one just asking for help because their product failed me when I really, really needed it. Weeks passed and nothing was said back. Not a single message, call, carrier pigeon, emoji or acknowledgement of any kind. Even a "sorry it's not our fault you have a comically large head" would have me looking at this situation through an entirely different lens.So here we are. I've changed my review to one star and that's truly a shame. The sad thing is I had been looking at some of their other products for my office chair AND recommended the bed pillow to many people. Amazing how an opinion can change so quickly when all I was looking for was ANYTHING back when help was requested.There are other pillow options out there that likely won't make you feel broken or ones that at least have customer support of some kind. Cushion Labs no longer fits either of those categories.
Top reviews from the United States
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Reviewed in the United States on August 26, 2023
Reviewed in the United States on March 24, 2024
Reviewed in the United States on June 4, 2023
Honestly this is the pillow I’ve been looking for after many, many, MANY failed attempts to find one that is comfortable and won’t kill my neck. The only issue (other than the odor which fades pretty quickly) was that there are chunks loose under the removable cover which causes lumps on one side— pictured with my review. Thankfully it’s on the side I don’t currently use so it doesn’t stop me from using it. The thing is, when you pay $100+ for a pillow it doesn’t feel right having to settle for a defect like that right out of the box so I decided to contact the manufacturer to explore options. I followed the Amazon guidelines and sent a message to the manufacturer through their site which boasts a 12 hour response time. It’s now been over 12 days and I haven’t heard a peep in response. This unprofessional level of service was enough for me to knock a star off what should be a five star pillow. My hope is that my experience is a one off that still left me with a sour taste over what should be an easily praised product.
********************************
Three months. That's how long this pillow lasted. THREE MONTHS.
After never getting a single reply from their customer service for the physical defects of the pillow (mentioned in the original review) I still used it because it costs too much to discard over something that didn't impact the usability of the thing. For a while it was great! Super comfortable and supportive. I slept like a damn baby for a few months there until suddenly I noticed my head sinking lower and lower towards the mattress. Don't get me wrong, I have an abundant cranium that'll pit any pillow against the forces of gravity but even with my plus-sized skull... three months? Come on.
Soon I had a debilitating neck pain from the lack of support. It took a week and a half for my neck to feel normal with the use of prescription anti-inflammatories, alternating heat/ice and an insulting amount of Aspercreme for someone to use when their not quite in their 40s. Throughout that recovery process I also stopped using my Cushion Lab's pillow to ensure more damage couldn't be done.
I was very disappointed if not disillusioned that a pillow priced and praised at this level could fail me so quickly. My last attempt to reach out to Cushion Lab didn't yield anything in return, however, those decent few months at least earned them another chance to make it right. I reached out again with a civil message detailing my woes. This plea was not hostile nor accusatory but rather one just asking for help because their product failed me when I really, really needed it. Weeks passed and nothing was said back. Not a single message, call, carrier pigeon, emoji or acknowledgement of any kind. Even a "sorry it's not our fault you have a comically large head" would have me looking at this situation through an entirely different lens.
So here we are. I've changed my review to one star and that's truly a shame. The sad thing is I had been looking at some of their other products for my office chair AND recommended the bed pillow to many people. Amazing how an opinion can change so quickly when all I was looking for was ANYTHING back when help was requested.
There are other pillow options out there that likely won't make you feel broken or ones that at least have customer support of some kind. Cushion Labs no longer fits either of those categories.
UPDATED! Great (in the short term) pillow, ridiculously terrible customer service
Reviewed in the United States on June 4, 2023
**Updated below original text**Reviewed in the United States on June 4, 2023
Honestly this is the pillow I’ve been looking for after many, many, MANY failed attempts to find one that is comfortable and won’t kill my neck. The only issue (other than the odor which fades pretty quickly) was that there are chunks loose under the removable cover which causes lumps on one side— pictured with my review. Thankfully it’s on the side I don’t currently use so it doesn’t stop me from using it. The thing is, when you pay $100+ for a pillow it doesn’t feel right having to settle for a defect like that right out of the box so I decided to contact the manufacturer to explore options. I followed the Amazon guidelines and sent a message to the manufacturer through their site which boasts a 12 hour response time. It’s now been over 12 days and I haven’t heard a peep in response. This unprofessional level of service was enough for me to knock a star off what should be a five star pillow. My hope is that my experience is a one off that still left me with a sour taste over what should be an easily praised product.
********************************
Three months. That's how long this pillow lasted. THREE MONTHS.
After never getting a single reply from their customer service for the physical defects of the pillow (mentioned in the original review) I still used it because it costs too much to discard over something that didn't impact the usability of the thing. For a while it was great! Super comfortable and supportive. I slept like a damn baby for a few months there until suddenly I noticed my head sinking lower and lower towards the mattress. Don't get me wrong, I have an abundant cranium that'll pit any pillow against the forces of gravity but even with my plus-sized skull... three months? Come on.
Soon I had a debilitating neck pain from the lack of support. It took a week and a half for my neck to feel normal with the use of prescription anti-inflammatories, alternating heat/ice and an insulting amount of Aspercreme for someone to use when their not quite in their 40s. Throughout that recovery process I also stopped using my Cushion Lab's pillow to ensure more damage couldn't be done.
I was very disappointed if not disillusioned that a pillow priced and praised at this level could fail me so quickly. My last attempt to reach out to Cushion Lab didn't yield anything in return, however, those decent few months at least earned them another chance to make it right. I reached out again with a civil message detailing my woes. This plea was not hostile nor accusatory but rather one just asking for help because their product failed me when I really, really needed it. Weeks passed and nothing was said back. Not a single message, call, carrier pigeon, emoji or acknowledgement of any kind. Even a "sorry it's not our fault you have a comically large head" would have me looking at this situation through an entirely different lens.
So here we are. I've changed my review to one star and that's truly a shame. The sad thing is I had been looking at some of their other products for my office chair AND recommended the bed pillow to many people. Amazing how an opinion can change so quickly when all I was looking for was ANYTHING back when help was requested.
There are other pillow options out there that likely won't make you feel broken or ones that at least have customer support of some kind. Cushion Labs no longer fits either of those categories.
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