This is my fourth robot - the first one I bought used to see what I wanted from a robot. Second one I ended up giving to my sister so I could upgrade, and the third one met its demise under my husband’s foot. I was excited that the Eufy L60 had an app because my priors simply maneuvered at random or in a pattern that involved a lot of bumping and spinning. I rarely used them outside my kitchen/dining area.This Eufy started strong. I let it map my house. Warning: if you have open stairs, it will map the space over the stairs! We have a sunken living room and it tried to map that area despite not going down to the floor. I had to manually mark it is a no-go zone so it would stop looking to get into the space. Also cover any mirrors at ground level. We have a few mirrored closet doors and the robot mapped to infinity through the mirror. I had to remap the house at one point.I loved being able to program the robot when I wasn’t home or to avoid areas where I hadn’t cleaned yet. I left my overflowing suitcase on the floor one day and estimated a temporary no-go zone but still managed to get the rest of the bedroom vacuumed. Now that I can do specific rooms and in a certain order, I’ve been using the robot all over the house.But it stopped working 4 months after I got it. It’s not sucking anymore. I have followed the instructions since day 1, wiping it down and cleaning parts regularly, emptying the bin after each use, and ensuring a proper charge. It still sounds like it’s sucking but it just pushes dirt around in piles.I contacted eufy through Amazon and was directed to some excellent video tutorials for trouble shooting. That part is really well done but once my problem continued and I needed further assistance, things broke down. I submitted photos of my receipt from Amazon as well as a description and the robots serial number. About 36 hours later I received an email with a link to the trouble-shooting videos as well as a request for a copy of my receipt, the model and serial number, and a video of the problem. My email with the video of a broken vacuum was returned because it was too large. I also don’t understand why they wanted me to resend the info I put in my original request - did their system not capture it?So until they see the video here and figure out how to follow up, I’m out $200. I wish I could say I still like Eufy as we have a couple security cameras too but one stopped working a week after the warranty was up and I’m still salty about it.Edited 12/16/2024 to add: eufy customer service mailed me a replacement part that required I take apart the entire vacuum and unhook the motherboard. I’m a greenie, I don’t like throwing things away unnecessarily but I wish they would have given me an option there. I spent a little over an hour trying to replace the part with only half the directions because their support mechanism includes no written instructions only videos under 60 seconds each. They sent links to 3 videos and I was probably supposed to have 6. So I attempted things with a basic understanding of how to unscrew things and it didn’t work. My vacuum is now telling me there’s a roller brush problem and wont move at all. I’m not spending any more of my time on the device. I bought this to SAVE myself time not learn how to repair vacuums. The company did offer me a full refund or replacement and I appreciate it but the frustrating part is that I bought it during Prime Deal Days - taking a refund means waiting for a good sale to purchase another. So I’m letting them send me a new L60 SES and we’ll see how this one does. Provided the warranty re-starts with its arrival at my house, then I’ll have a year to see how it goes. I’ve increased to 2 stars for okay customer service. I’m still salty about being without for the last 2 months. Dust is my nemesis so now I have to swiffer everyday and I’m not happy about it. Yes my choice, but so was buying a robot in the first place. First world problem, I know.Edited Feb 12, 2025: what a joke. I appreciate that Eufy sent me an upgrade voluntarily but it’s not a fit for my 1600 square foot house. I have no place to put this very HUGE base - which is INCREDIBLY LOUD, so it now lives in my bedroom. Because the robot has to go around my dresser and down the hallway to get to the kitchen and living areas, I rarely use it. Unfortunately mine is a cat house and there are too many moving parts in between the unit and the kitchen (toys, tunnels, cat beds, teenager shoes) and I don’t want to have to pick all that up just to vacuum the dusty kitchen. You can’t pick the unit up and randomly set it down - it HAS to start at its base due to the mapping mechanism.A flaw with having a mapping machine: if you nudge the home unit in any way, the mapping feature is thrown off and the robot can’t find doorways. It will spin and spin and just try to go home. Or go in circles. It’s worthless to me.Oh and Eufy told me that I don’t get a new warranty with a new machine - the new machine would simply assume the dates of my broken machine and only be covered until my OG purchase date of July. No regards for the 5 weeks of broken device, trouble shooting, mailing parts, trouble shooting, mailing new device. So I’m not buying another Eufy, that’s for sure. Too bad because my mom and her best friend both want robots and I steered them away from this one.