FAQs

• How do I fill the water tank?

  • Before filling: Ensure the humidifier is turned off and unplugged. Use both hands to carry the water tank.

  • Filling at the faucet: Remove the tank cover and fill the water tank with cool or distilled water up to the MAX fill line.

  • Filling with a pitcher: You can also fill the tank with a pitcher using the top-fill tank feature.

• Can I use essential oils in the humidifier?

  Yes, use the add a few drops of essential oil to the aroma pad and insert into the designated oil tray. Never add essential oils or any additives directly into the water tank or reservoir.

• What is the purpose of the demineralization cartridge?

  The demineralization cartridge helps reduce white dust caused by hard water. It should be replaced every 30–40 fillings or more frequently if you're using very hard water.

• How do I install the demineralization cartridge?

  Soak the cartridge in water for 10 minutes before using it. Then, place it in the water tank.

• What is white dust and how can I prevent it?

  White dust is a mineral residue left behind by hard water. Using distilled water or the demineralization cartridge can help reduce this effect.

• How do I adjust the mist output?

  The mist output can be adjusted between levels 1 (lowest) to 5 (highest) using the mist output button. The mist direction can be adjusted using the 360-degree rotating nozzle.

• What is the warm mist function, and how do I use it?

  The warm mist feature can be turned on by pressing the warm mist button. It takes 20-30 minutes to warm up, and the indicator light will illuminate red when it’s active.

• What is the difference between cold and warm mist?

  Cold mist is great for larger areas and safer environments, while warm mist is better for respiratory relief and cold climates.

  
  

  Cold Mist:

  • Energy Efficient: Uses less power without heating.

  • Safer: No risk of burns, ideal for homes with kids and pets.

  • Cools Room: Slightly lowers room temperature.

  • Covers Larger Areas: Typically suitable for bigger spaces.

  • Easier to Clean: No heating elements to maintain.

  
  

  Warm Mist:

  • Kills Bacteria: Boiling water kills more germs.

  • Warms Room: Adds heat, great for cold weather.

  • Soothe Respiratory Issues: Warm mist helps loosen mucus.

  • Quiet: Operates without a fan.

  • Medication Friendly: Can be used with medicated inhalants.

• How do I set a specific humidity level?

  The humidistat can be set in 5% increments, from 35% to 55%. Once the desired level is reached, the humidifier will turn off when the set humidity is achieved and turn back on if it drops by 5%.

• How do I use the timer?

  The timer can be set to 4, 8, or 12 hours. To cancel the timer, press the timer button until 0 hours is displayed.

• When and how should I clean the humidifier?

  • Weekly cleaning: Empty the tank and rinse all components with water. Dry thoroughly before reassembling.

  • Scale removal: Use a 50/50 mix of white vinegar and water to descale the humidifier. Perform this when the Clean Reminder light illuminates.

• What does the clean reminder indicator mean?

  The clean reminder indicator will light up red when it's time to clean the ultrasonic transducer/membrane. After cleaning, reset the reminder by holding the clean indicator button until the light turns off.

• Can I put humidifier parts in the dishwasher?

  No, do not place any parts of the humidifier in the dishwasher. Use a soft cloth and water for cleaning.

• How should I store the humidifier?

  Store the humidifier in a cool, dry place. Before storage, descale the humidifier. After storage, rinse the tank before using it again.

• How do I replace the remote control batteries?

  Use a small Phillips-head screwdriver to remove the battery cover. Replace the AAA batteries following the polarity markings and reattach the cover.