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eufy Robot Vacuum and Mop X9 Pro with Auto-Clean Station, AI Obstacle Avoidance, Adaptive Pressure Cleaning with Rotating Mops, Carpet Detection with 12 mm Auto-Lifting Mops

3.9 out of 5 stars 249 ratings

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Purchase options and add-ons

Brand eufy
Model Name X9 Pro
Special Feature Auto-Clean Station with 40°C (104°F) Heated Drying:, 5,500 Pa Strong Suction and AI Obstacle Avoidance, Adaptive Pressure Mopping with Dual Rotating Mops, 12 mm Auto-Lift Mop, 2 Rotating Mops, Accurate AI.See Detection See more
Color Black
Product Dimensions 16.61"L x 16.38"W x 0.47"H
Surface Recommendation
Carpet
Controller Type
Button Control
Battery Cell Composition
Lithium Ion
Item Weight
26.01 Pounds

About this item

  • Effective Dirt and Stain Removal: Achieve a deeper clean with Adaptive Pressure Mopping, featuring dual rotating mops that operate every 3 seconds and apply 1 kg of precise pressure to tackle tough messes.
  • Automatic Mop Cleaning and Drying: Enjoy hands-free convenience with the Auto-Clean Station, which uses 40°C (104°F) heat for efficient mop drying.
  • Versatile Cleaning for Hard Floors and Carpets: Seamlessly transition from hard floors to carpets with the 12 mm Auto-Lift Mop, which automatically raises 12 mm when needed.
  • Powerful Suction for Thorough Cleaning: Harness 5,500 Pa of robust suction power to ensure an intensive and thorough clean every time.
  • Obstacle Avoidance for Seamless Operation: Navigate and clean without interruptions, thanks to Accurate AI.See Detection and 3D ToF sensors, enhanced by smart AI-camera technology.

From the brand


Product Description

T22671111
666
  • No, the dustbin isn’t emptied automatically. Empty reminders for the 410 ml dustbin are sent

    after 10 cleaning hours, ideal for families with kids as it avoids the noise of a self-empty feature.

    The Auto-Clean Station does wash and dry the mop pads.

  • Yes, you can add eufy cleaning solution to the clean water tank to wash the mop pads. Avoid using a non-eufy floor cleaner solution as this may cause damage.

  • Yes, it supports multi-floor cleaning. For different floors, you can turn on Multi-Map Saving to save up to five maps. The Auto Mop Washing switch can be turned off to allow the RoboVac to mop multiple floors without returning to the base station.

  • For enhanced edge cleaning, you can use the Edge-Hugging Deep Mopping feature. Update to the latest firmware and app version, then activate it in the app under Setting → eufy Lab during your cleaning cycle for better cleaning results.

  • Ensure the adapter is properly connected to both the base station and the wall outlet, with the base's blue indicator lit. Clean the base and RoboVac's charging pins with a dry cloth. Regularly update your RoboVac's firmware for optimal performance.

Product guides and documents

Product information

Brand eufy
Model Name X9 Pro
Special Feature Auto-Clean Station with 40°C (104°F) Heated Drying:, 5,500 Pa Strong Suction and AI Obstacle Avoidance, Adaptive Pressure Mopping with Dual Rotating Mops, 12 mm Auto-Lift Mop, 2 Rotating Mops, Accurate AI.See Detection
Color Black
Product Dimensions 16.61"L x 16.38"W x 0.47"H
Included Components Auto-Clean Station, 2 Rotating Mops
Filter Type Cartridge
Power Source Corded Electric
Are Batteries Included Yes
Control Method App
Compatible Devices Amazon Echo
Form Factor Robotic
Global Trade Identification Number 00194644122010
UPC 194644122010
Item Weight 26 pounds
Manufacturer eufy
ASIN B0BR7VC7YX
Item model number T2320
Batteries 1 AAA batteries required. (included)
Customer Reviews
3.9 out of 5 stars 249 ratings

3.9 out of 5 stars
Date First Available July 5, 2023

Warranty & Support

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eufy Robot Vacuum and Mop X9 Pro with Auto-Clean Station, AI Obstacle Avoidance, Adaptive Pressure Cleaning with Rotating Mops, Carpet Detection with 12 mm Auto-Lifting Mops


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Top Brand: eufy

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Customer reviews

3.9 out of 5 stars
249 global ratings

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Customers say

Customers find the robotic vacuum performs well for mopping and appreciate its intuitive app, quiet operation, and easy setup. The cleaning ability and value for money receive mixed feedback - while some say it does a great job and is worth the price, others find it doesn't clean all areas and isn't worth the cost. The battery life and object detection features also get mixed reviews, with some praising the carpet detection while others report poor battery performance.

AI-generated from the text of customer reviews

54 customers mention "Functionality"43 positive11 negative

Customers find that the robotic vacuum cleaner works well, particularly for routine mopping and vacuuming, with one customer noting it performs better than the i-robot m6.

"...It can vacuum, mop, or both, and you can set certain levels for each, e.g. suction power, amount of water, once or twice over an area, etc...." Read more

"...I love the lifting mop, genius...." Read more

"...It does a good job." Read more

"...This is a great machine and I now have clean looking floors all the time! Awesome!!!!" Read more

25 customers mention "Ease of mapping"25 positive0 negative

Customers find the robotic vacuum easy to set up and use, with one customer noting it mapped their house in less than 10 minutes.

"...The mapping/routing: It mapped my house on its first go round. It did a great job mapping, but broke apart rooms differently...." Read more

"...It mapped my house in less than 10 minutes. I found the room divisions odd, but I think I understand why they did that...." Read more

"...I have been completely happy with how easy it was to set up and how well it's cleaning. It does a good job." Read more

"...Mapping was straight and easy, although I didn’t allow it to map the five bedrooms since they are all carpeted...." Read more

13 customers mention "App quality"13 positive0 negative

Customers praise the app quality of the robot vacuum, finding it smart and effective, with one customer highlighting its advanced technology.

"...Not a whole lot else to say here, it does an awesome job and is easy to clean. The mop: This one didn’t start off so great...." Read more

"...Great App. Very easy to use. Never crashes. - Quiet (mostly). The motors of the robot are very quiet...." Read more

"...Pro CleanerBot is like a dream team of floor cleaning packed into one smart, efficient robot...." Read more

"...Good build quality. Good object detection Good App and features in it..." Read more

13 customers mention "Quietness"10 positive3 negative

Customers appreciate that the vacuum cleaner is quiet, with one customer noting it sounds great, and another mentioning it leaves LVP flooring squeaky clean.

"...But by not having the feature I can run the robot at night as it is quiet (does not need you to leave the lights on as well unlike the Irobot)...." Read more

"...Great App. Very easy to use. Never crashes. - Quiet (mostly). The motors of the robot are very quiet...." Read more

"...It's pretty quiet for a robot vacuum. You can set the suction to quiet , standard, turbo, max or auto and it'll boost itself when it detects carpet...." Read more

"...It also left my LVP flooring squeaky clean. It felt very nice and clean after the first pass...." Read more

64 customers mention "Cleaning ability"39 positive25 negative

Customers have mixed experiences with the vacuum cleaner's cleaning ability: some report it does a great job on floors, while others find it doesn't clean all areas properly.

"...Not a whole lot else to say here, it does an awesome job and is easy to clean. The mop: This one didn’t start off so great...." Read more

"I am so frustrated! I don't have animal hair and the floor is clean overall, but the brush gets stuck every minute or so and its impossible to use...." Read more

"...It takes it just 10 minutes and my floors are clean for the day. I had/have a J7 IRobot but that one only vacuums, this one mops and vacuums...." Read more

"...I'm convinced. The water in the tank was pretty dirty too. Dislikes - Yes, the dust bin is pretty small compared to my other Eufy...." Read more

18 customers mention "Value for money"10 positive8 negative

Customers have mixed opinions about the vacuum cleaner's value for money, with some finding it worth every penny while others say it's not worth the price.

"...Not sure how that compares to competitors. Overall very good robot for the price point, especially for mopping, but the no self-emptying dust bin..." Read more

"Total garbage!..." Read more

"Pros: Price at which it's purchased with the launch coupon Good Mopping and vacuuming capability Good build quality...." Read more

"...Save yourself the trouble and avoid this overpriced, poorly-supported vacuum. You’re better off with literally anything else" Read more

11 customers mention "Battery life"5 positive6 negative

Customers have mixed opinions about the vacuum cleaner's battery life, with some finding it decent while others report terrible performance.

"...The battery lasts enough to do about 70% of our floor plan before it has to spend an hour or so recharging...." Read more

"So far, I am not impressed with the AI performance for the cost of this machine...." Read more

"...like a loyal pet, ready to offload its dirt collection and recharge for the next round...." Read more

"...Let's look at the cons 1. battery life is terrible, did my bedroom (which is not that big) 20 mins later it finished with a 49% charge left,..." Read more

10 customers mention "Object detection"6 positive4 negative

Customers have mixed experiences with the vacuum's object detection, with some finding the carpet detection flawless and good overall, while one customer reports issues with side sensors not detecting carpet and another mentions the vacuum doesn't detect dog poop.

"...I like the fact that the object detection works great so the bot does not touch the item. It comes close, recognizes it, then moves around...." Read more

"...Moreover, there’s no sensor to tell me that the bin is full, so the vacuum will stop working if you don’t keep the bin clear..." Read more

"...Then there's the carpet detection feature. The X9 Pro is smart enough to know when it's on carpet, lifting its mops up to 12 mm automatically...." Read more

"...Good build quality. Good object detection Good App and features in it..." Read more

Miles Ahead
5 out of 5 stars
Miles Ahead
Bought this as an upgrade to my Eufy L70 Hybrid. That had a mopping feature, but had to change attachments to mop. I have had surgeries on both my ankle and rotator cuff and have other issues that make vacuuming and mopping a real chore. When I received this, I couldn't believe the size of the box alone. I had to drag it in the house could not lift. Once I opened and took everything out piece by piece, it was easy to set up. The only problem I had (and this is probably just me) was connecting it to my wi-fi. I had a previous Eufy so I already had the app and just added it. It mapped my house in less than 10 minutes. I found the room divisions odd, but I think I understand why they did that. However, you can divide or add rooms as you like in the map. I watched it the whole time it first vacuumed and mopped the layout to make sure where I wanted to change the rooms or put no-go zones. It did struggle a bit on my medium to high shag carpet rug in the living room, but my other Eufy would not touch it. It did stop and give an error message every once in a while and I would just push the go arrow on the app and it would start again. I wondered maybe I had it on too low of a suction power to I raised it by one and the thing totally trudged through that carpet like nothing. Still wondering though, why it tried to go up my recliner legs that are slanted. Had to laugh. It did it's job well at maneuvering and lifting mops when detected carpet. Although I could not really figure out its pattern, I just should not watch it. I like the fact that the object detection works great so the bot does not touch the item. It comes close, recognizes it, then moves around. No more bumping into walls, etc. It went over whatever rugs I threw at it. It does go back frequently to wash the mops and then continues. I realized in the app you can change the time from 10 to 15 minutes. When it was through doing it's thing, I did my own test. I took a Wet Swiffer pad and went over various parts of the flooring. The pad came out clean. I also wore white socks around the house for a while and I was amazed they were very clean. I'm convinced. The water in the tank was pretty dirty too. Dislikes - Yes, the dust bin is pretty small compared to my other Eufy. Maybe has to make room for all the mopping addition. Would be nice if it automatically emptied, but not bad emptying after each use. Sometimes the ones with the bags, once you try to take them off to empty or throw out, punch out a bunch of dust in your face. It is really not bad doing it this way. I would rather have the water tanks that are bigger so I don't have to change those so often. It takes a while, but I was watching it the whole time and won't normally do that. It did go back frequently to wash the mops. The battery had to be charged once during the whole cycle. It is peppier than my previous unit. I couldn't figure out how to change a function in the middle of a cleaning. That may just be me and getting to know the functions of the machine. I guess reading the instructions might help. Overall, I think this Eufy is great. I love the vacuum and mop feature, the customization and the fact that it tackles shag rugs. I love the lifting mop, genius. There is another brand that is popular that has the automatic dust bin, but it doesn't have as much power and it seemed like the object detection was not as good. I can't really speak for that one as I have not tried it, but there were some things I did not need (the dust bin) for over $200 more. This is great in my book. Saves me a lot of pain. Plus, it is done at the same time, leaving me time for other things.
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Top reviews from the United States

  • Reviewed in the United States on July 15, 2023
    First off, I rarely write reviews. This isn’t being paid for. I just want to help those who struggle to analyze all the different brands and types. I purchased my X9 during Prime Day for an additional $180.
    Listen, even at full price, I would buy this again!!!
    I had an old eufy vacuum that worked for 5 years, so I knew they make quality products (also got that one on Prime Day like 5 years ago). Onto the X9
    After 5 days of use, here it goes:

    The mapping/routing:
    It mapped my house on its first go round. It did a great job mapping, but broke apart rooms differently. This was an easy fix as you can merge or split rooms directly in the app. No issues whatsoever. My entire first floor is about 1500 sq ft and all ceramic tile. (I detest mopping these and after a day, you can really see dog hair and spills from drops of water after washing hands, etc.).
    You can establish a schedule, send it to a room/s, or create a zone to send it to.
    It can vacuum, mop, or both, and you can set certain levels for each, e.g. suction power, amount of water, once or twice over an area, etc.
    Obstacle avoidance is spot on. Goes around chair legs and power cords and labels them on the map. I hated having to pick up every little thing with my old one. My old one would also get stuck on things where as I have not had that problem with the X9 as it avoids these things.

    The vacuum:
    This is the easy part, it has great power. Better than my 5 yo vacuum by far, and I had no issues with that one. It has the rubber roller, and I haven’t seen it get tangled yet as my old brush would. You do have to manually remove and empty the dust bin, but this is very easy and doesn’t create a mess (not something I would say of my 30c, I hated cleaning that thing). Not a whole lot else to say here, it does an awesome job and is easy to clean.

    The mop:
    This one didn’t start off so great. I did my first run, and the mop left spinning streaks you could also see the right tire leaves a track that the mop doesn’t cover. I had set the function to vacuum and mop, on medium amount of water, and 1 time pass with cleaning the mop pads every 10 min. Not happy! But I wasn’t going to give up as I know my floors can be difficult. They’re not glossy, and they dry dull, so little flaws are seen even when I mop with a bucket.
    Run #2, I set it to high water ( I live in AZ, and things dry quickly here, so a little extra water can only help). This one was a little better, but not great either. I wouldn’t invite friends over and brag about the new crappy robot mop. It had me contemplating returning it.
    Run #3- This time I set the cleaning to the specific zone I wanted, set the water to high, cleaning the pads after 5 min, 2 times pass (this creates a cross grid pattern as opposed to back and forth) and mopping route as dense (this option is only in “mop only” mode). I also emptied the tap water (it’s very hard here in AZ) and poured in filtered water from my Brita Pitcher (funny right, but I was going to give it my all this time😂). Oh yeah, and after run two, but before three, I was cleaning bath mats, so I took the mop pads off and put them in the washing machine (I didn’t dry them!); I figured maybe the pads still had whatever from the factory on them, so why not throw them in the wash!
    Results… NOW THIS IS WHAT I PAID FOR!! No more streaks, floors very clean. Love it. I’m not sure which or all of those things I did between runs 2 and 3, but whatever it was made a HUGE difference! There were minor tracks from the right tire, but not noticeable once dry. This thing is a keeper!

    So here’s my take after five days:
    I run the vacuum only 5 days/week
    I run the vacuum and mop 3 days/ week
    If there’s a particular spot that I want cleaned a little more, I run it in customize mop only mode.
    I leave the water on high and set to clean the pads after 5 minutes, and I also still use water from my Brita.

    All-in-all, this was an outstanding purchase! My floors were a constant downer before and I didn’t have the time or energy to mop them 2-3 times per week, now they’re fantastic everyday!
    Get this X9 if you have lots of tile floors, pets, kids, or a combination thereof, you’ll save your sanity and you won’t be disappointed!

    I’ll try to come back in a month and update this, maybe add photos or a video.

    *Update*
    Four months later and still going strong!!!
    Absolutely love this vac/mop!!!
    I no longer use filtered water, I simply use tap, and everything is great. I still throw the mop pads in the washing machine with my bath mats every week or two and that seems to prevent tire marks or streaking. Also, they added an additional feature where you can select “edge-hugging deep mop.” It’s a pretty good feature.
    All-in-all, this is the best money I’ve spent on a household product. It cleans my dark tile floor’s spectacularly. I saw that this is now around $650 for Black Friday and it’s a steal at this price!
    102 people found this helpful
    Report
  • Reviewed in the United States on December 19, 2023
    Bought this as an upgrade to my Eufy L70 Hybrid. That had a mopping feature, but had to change attachments to mop. I have had surgeries on both my ankle and rotator cuff and have other issues that make vacuuming and mopping a real chore.

    When I received this, I couldn't believe the size of the box alone. I had to drag it in the house could not lift. Once I opened and took everything out piece by piece, it was easy to set up. The only problem I had (and this is probably just me) was connecting it to my wi-fi. I had a previous Eufy so I already had the app and just added it. It mapped my house in less than 10 minutes. I found the room divisions odd, but I think I understand why they did that. However, you can divide or add rooms as you like in the map.

    I watched it the whole time it first vacuumed and mopped the layout to make sure where I wanted to change the rooms or put no-go zones. It did struggle a bit on my medium to high shag carpet rug in the living room, but my other Eufy would not touch it. It did stop and give an error message every once in a while and I would just push the go arrow on the app and it would start again. I wondered maybe I had it on too low of a suction power to I raised it by one and the thing totally trudged through that carpet like nothing. Still wondering though, why it tried to go up my recliner legs that are slanted. Had to laugh.

    It did it's job well at maneuvering and lifting mops when detected carpet. Although I could not really figure out its pattern, I just should not watch it. I like the fact that the object detection works great so the bot does not touch the item. It comes close, recognizes it, then moves around. No more bumping into walls, etc. It went over whatever rugs I threw at it.

    It does go back frequently to wash the mops and then continues. I realized in the app you can change the time from 10 to 15 minutes. When it was through doing it's thing, I did my own test. I took a Wet Swiffer pad and went over various parts of the flooring. The pad came out clean. I also wore white socks around the house for a while and I was amazed they were very clean. I'm convinced. The water in the tank was pretty dirty too.

    Dislikes - Yes, the dust bin is pretty small compared to my other Eufy. Maybe has to make room for all the mopping addition. Would be nice if it automatically emptied, but not bad emptying after each use. Sometimes the ones with the bags, once you try to take them off to empty or throw out, punch out a bunch of dust in your face. It is really not bad doing it this way. I would rather have the water tanks that are bigger so I don't have to change those so often.

    It takes a while, but I was watching it the whole time and won't normally do that. It did go back frequently to wash the mops. The battery had to be charged once during the whole cycle. It is peppier than my previous unit.

    I couldn't figure out how to change a function in the middle of a cleaning. That may just be me and getting to know the functions of the machine. I guess reading the instructions might help.

    Overall, I think this Eufy is great. I love the vacuum and mop feature, the customization and the fact that it tackles shag rugs. I love the lifting mop, genius. There is another brand that is popular that has the automatic dust bin, but it doesn't have as much power and it seemed like the object detection was not as good. I can't really speak for that one as I have not tried it, but there were some things I did not need (the dust bin) for over $200 more.

    This is great in my book. Saves me a lot of pain. Plus, it is done at the same time, leaving me time for other things.
    Customer image
    5.0 out of 5 stars
    Miles Ahead

    Reviewed in the United States on December 19, 2023
    Bought this as an upgrade to my Eufy L70 Hybrid. That had a mopping feature, but had to change attachments to mop. I have had surgeries on both my ankle and rotator cuff and have other issues that make vacuuming and mopping a real chore.

    When I received this, I couldn't believe the size of the box alone. I had to drag it in the house could not lift. Once I opened and took everything out piece by piece, it was easy to set up. The only problem I had (and this is probably just me) was connecting it to my wi-fi. I had a previous Eufy so I already had the app and just added it. It mapped my house in less than 10 minutes. I found the room divisions odd, but I think I understand why they did that. However, you can divide or add rooms as you like in the map.

    I watched it the whole time it first vacuumed and mopped the layout to make sure where I wanted to change the rooms or put no-go zones. It did struggle a bit on my medium to high shag carpet rug in the living room, but my other Eufy would not touch it. It did stop and give an error message every once in a while and I would just push the go arrow on the app and it would start again. I wondered maybe I had it on too low of a suction power to I raised it by one and the thing totally trudged through that carpet like nothing. Still wondering though, why it tried to go up my recliner legs that are slanted. Had to laugh.

    It did it's job well at maneuvering and lifting mops when detected carpet. Although I could not really figure out its pattern, I just should not watch it. I like the fact that the object detection works great so the bot does not touch the item. It comes close, recognizes it, then moves around. No more bumping into walls, etc. It went over whatever rugs I threw at it.

    It does go back frequently to wash the mops and then continues. I realized in the app you can change the time from 10 to 15 minutes. When it was through doing it's thing, I did my own test. I took a Wet Swiffer pad and went over various parts of the flooring. The pad came out clean. I also wore white socks around the house for a while and I was amazed they were very clean. I'm convinced. The water in the tank was pretty dirty too.

    Dislikes - Yes, the dust bin is pretty small compared to my other Eufy. Maybe has to make room for all the mopping addition. Would be nice if it automatically emptied, but not bad emptying after each use. Sometimes the ones with the bags, once you try to take them off to empty or throw out, punch out a bunch of dust in your face. It is really not bad doing it this way. I would rather have the water tanks that are bigger so I don't have to change those so often.

    It takes a while, but I was watching it the whole time and won't normally do that. It did go back frequently to wash the mops. The battery had to be charged once during the whole cycle. It is peppier than my previous unit.

    I couldn't figure out how to change a function in the middle of a cleaning. That may just be me and getting to know the functions of the machine. I guess reading the instructions might help.

    Overall, I think this Eufy is great. I love the vacuum and mop feature, the customization and the fact that it tackles shag rugs. I love the lifting mop, genius. There is another brand that is popular that has the automatic dust bin, but it doesn't have as much power and it seemed like the object detection was not as good. I can't really speak for that one as I have not tried it, but there were some things I did not need (the dust bin) for over $200 more.

    This is great in my book. Saves me a lot of pain. Plus, it is done at the same time, leaving me time for other things.
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  • Reviewed in the United States on December 21, 2023
    I am so frustrated! I don't have animal hair and the floor is clean overall, but the brush gets stuck every minute or so and its impossible to use. Its going back! So disappointed!

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  • Amazon Customer
    5.0 out of 5 stars Juste WOW!
    Reviewed in Canada on March 7, 2024
    Juste WOW! cet aspirateur / Serpillière est juste parfait! Il nettoie et laisse les sols brillants et propres, le tout silencieusement et rapidement. Il crée sa carte des pièces rapidement. Il retourne à la base laver ses brosses (il ne se perd jamais dans la maison) et reprend son travail exactement à la même place qu'il a arrêté pour aller nettoyer ses brosses. L'application averti lorsque les bacs d'eau sale et d'eau propre sont à remplir. L'appareil averti lorsqu'il retourne laver ses brosses etc. Nous avons deux chiens à la maison et plusieurs perroquets en liberté (pour ceux qui ont des perroquets, vous savez que des perroquets font tout un gâchis) et cet appareil ramasse les poils. plumes et graines à la perfection, de même que toute saleté. Il lave les sols sans laisser de zones non propre, un petit ange est arrivé chez nous! Si je pouvais donner plus de 5 étoiles, je le ferais. Merci Eufy!
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  • Alexey Yuruts
    5.0 out of 5 stars Wow. Great staff.
    Reviewed in Canada on February 15, 2024
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    Wow. I own 4 eufe vacuums. And this one so far is the best for area with hardwood Flores and tiles. Really great. As first impression.
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    Alexey Yuruts
    5.0 out of 5 stars
    Wow. Great staff.

    Reviewed in Canada on February 15, 2024
    Wow. I own 4 eufe vacuums. And this one so far is the best for area with hardwood Flores and tiles. Really great. As first impression.
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  • Megan
    1.0 out of 5 stars Warranty is a pain
    Reviewed in Canada on November 11, 2024
    This product was awesome for a few months. When I got some error codes I was told to return the item to eufy and they would send a replacement. I have been dealing with them for over a month and still don’t have a replacement as promised. This is a pretty expensive item to have to fight them to come good on the warranty.
  • Engin S.
    2.0 out of 5 stars Good Product but Wifi connection
    Reviewed in Canada on February 4, 2024
    I used this product for a month or more. In terms of doing the actual cleaning it did a perfect job. Especially if you enable 2xedge mopping it almost doesn't mean any spots.
    The interface and mapping are wonderfully designed.
    However wifi connection issues made it useless. I had to reconnect 4-5 times a day by resetting the wifi connection.
    I called Eufy but no solution. They said even replacement wouldn't work. So I initiated a return directly via Amazon and got my money back.