We had the older model of this exact same product, which finally, after perhaps 10 years, stopped pumping, even with fresh batteries. The light would flash, etc., but the motor did not operate. Not a bad run, really. We liked the design and performance of the old one, with some caveats that also apply to the new one, which I'll cover below.
Just put into service, the new soap pump is working as expected, so no complaints there. I'll get back to you if it fails before 10 years.
Differences in the new one:
While shaped similarly and styled essentially identically, it is considerably shorter, so may not hold as much soap (though it is close, if not equal). The old one stood regally behind the sink, perhaps even imposingly. The new one squats submissively. The photo on the Amazon listing kind of looked shorter, so that was not a TOTAL surprise. It's still tall enough, and some might find its less imposing and magnificent height less of a distraction, sink-side.
The new one has a QR code under the soap lid to reorder soap; the old one was from the stone age where you had to find and order your own soap.
The new one has a small printed branding label near the bottom front, not TOO noticeable, while the old one either didn't, or spilled soap over the years had dissolved it off. I like no label.
Like the old one, the battery insertion icons on the bottom are VERY confusing. Do you put them in as shown on the embossed image next to the battery lid, or do the batteries look that way once inserted (which gives opposite polarity results)? The instruction manual had a tiny photo which, once examined closely, made it clear (it was opposite my guess looking at the bottom label). I got battery polarity wrong a time or two with the old one, and it didn't damage the unit, it just didn't work. Generally, when replacing batteries, I made careful note of how the old ones were inserted, as it was working that way, rather than lifting it high and peering at the bottom where the battery lid and label are located. (And yes, the batteries tend to run out JUST AFTER you've refilled it with soap, so not only are you not able to turn it over to insert them, but you've got to be careful about tipping it too much.) Battery replacement inconvenience is a minor quibble with both the old and new models. Put the battery port on the bottom, out of sight, and its inconvenient. I'm fine with it how it is - there are trade-offs in life. (OK, MAYBE you can turn it over with soap in it, see below.)
Now for my complaint, which is not really a product review, but an Amazon (and Amazon customer) review: It was missing a critical part, right out of the box.
I noticed, as I opened the box, which appeared new and undamaged, that the pump was not securely packed in the box. Later careful examination revealed that the bottom box insert was on top of the pump, and that the top packing insert was missing. Clue: this is an unused, but returned unit. Everything else was there, including the instruction book and sample packet of soap.
Second BIG clue: Turning it over to insert the batteries (no soap in it yet, so this rare event is still safe, though the top soap lid does have a seal, so IN PRINICIPLE you could turn it over when filled with soap) -
NO BATTERY CAP!!!! The cap was not in the box, in the packaging, etc. and it had NOT fallen out a few seconds earlier when I opened the box. This cap fits securely, so it didn't just fall out of its working location. Maybe they left it out in manufacture? Nope. Another clue that this was a returned unit.
Time to set up a return with Amazon? Not yet. We have the old one, now headed for the trash. Maybe the battery door (which has a rubber O-ring seal) is the same? Amazingly, it is. (The soap door, on the top, is NOT the same, so if that had been missing we were SOOL.)
This happens with Amazon fairly often: someone returns an item, often a perfectly good item, but first, thoughtfully throws away an important small part, accessory, or instructions, etc.. Amazon warehouse, seeing a superficially OK-looking package with SOMETHING like the product in it, just restocks it and ships it out as new to another buyer (rather than inspecting it and selling it discounted as a return, which they sometimes do, if the packaging is damaged or missing.)
I'm 100% sure that Amazon would have replaced this soap dispenser if we'd have complained, but they still should avoid this random restocking of returned items. Pretty much every time I've gotten an item that had signs of having been returned, there has been a problem, sometimes one I could solve (like this) and sometimes requiring a return/replace. I've had it happen more than once on the same product, for frequently returned items.
Also, Amazon needs to get a better class of customer, who are more careful when returning items. As we've seen with other retailers over the years, after enough abuse of their return policy, it eventually becomes more restrictive. So work with me here people: only return items when you really need to, not on an inspect/try and return basis, and return everything, so it can be inspected and resold.
So: good soap dispenser, but dodgy Amazon returned product handling. Amazon will take care of that last problem if it happens to bite you, so buy the dispenser. It is the best looking of those I've seen, and works fine.
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This item: simplehuman 9 oz. Touch-Free Rechargeable Sensor Liquid Soap Pump Dispenser, Brushed Stainless Steel
$77.09
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From the manufacturer
Liquid Sensor Pump
Explore the Lineup
| | Touch-Free Sensor | |
| | Variable Dispense | |
Rechargeable | Power Source | Rechargeable |
9 fl. oz. | Capacity | 14 fl. oz. |
Sponge Caddy | | |
Brushed, Black, etc. | Available Finishes | Brushed |
| | Touch-Free Sensor | |
| | Variable Dispense | |
Rechargeable | Power Source | Battery Operated |
9 fl. oz. | Capacity | 8 fl. oz. |
Sponge Caddy | ||
Brushed, Black, etc. | Available Finishes | Brushed, White |
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This Item  simplehuman 9 oz. Touch-Free Rechargeable Sensor Liquid Soap Pump Dispenser, Brushed Stainless Steel | Recommendations  |  |  | |
| Price | $77.09 | $39.99 | -13% $19.99 List: $22.99 | $35.99 |
| Delivery | Get it as soon as Sunday, Apr 6 | Get it as soon as Sunday, Apr 6 | Get it as soon as Sunday, Apr 6 | Get it as soon as Sunday, Apr 6 |
| Customer Ratings | ||||
| Sold By | Amazon.com | Mamiddle | Aunmaon | Laopao Inc. |
| material | Stainless Steel | Stainless Steel, Silver | Plastic | Stainless Steel |
| number of sets | 1 | 1 | 1 | 1 |
| shape | Round | Round | Round | Round |
Ultimate Aesthetic
Yes, it is expensive. But what we’ve come to expect with Simple Human - you are getting what you pay for. It’s just that “simple” lol.Hands down the best size/black matte finish that works for you every single time. Easy to clean, and did I mention how beautiful it is? Pics do not do it justice - a game changer over just having some see through plastic container.The second pic attached shows the back where you charge it. I currently have mine turned off so you can see what that looks like. Daily use requires me to charge it like every 90 days or so. I use Simple Human soap cleaner with it - very important that you use their soap!
Top reviews from the United States
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- Reviewed in the United States on September 28, 2024Size: 8 oz. Battery OperatedColor: BrushedVerified Purchase
- Reviewed in the United States on March 21, 2025Size: 9 oz. RechargeableColor: BrushedVerified Purchase
- Reviewed in the United States on October 24, 2024Size: 8 oz. Battery OperatedColor: BrushedVerified Purchase
Top reviews from other countries
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OrbitalReviewed in Spain on January 18, 2020
Dispensador de jabón con diseño y funcionalidad
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De WaalReviewed in the Netherlands on May 12, 2023
Slechte batterij
Size: 9 oz. RechargeableColor: PolishedVerified Purchase - Dani MarinReviewed in the United Arab Emirates on May 5, 2023
Great product
Size: 9 oz. RechargeableColor: PolishedVerified Purchase - chod02Reviewed in Australia on February 28, 2025
Flawless and High Quality
Size: 9 oz. Rechargeable (2024 Model)Color: BlackVerified Purchase - AmatullahReviewed in India on November 18, 2024
Won’t last too long
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