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NETGEAR Orbi 970 Series Quad-Band WiFi 7 Mesh Network System (RBE972S), Router + 1 Satellite Extender, Security Features, Up to 27Gbps, Covers up to 6,600 sq. ft., 200 Devices, 10 Gig Internet Port

4.3 4.3 out of 5 stars 4,838 ratings

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Style: WiFi 7
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Purchase options and add-ons

Brand NETGEAR
Model Name RBE972S
Special Feature WPS
Frequency Band Class Quad-Band
Wireless Communication Standard 802.11.be
Compatible Devices Personal Computer
Frequency 5
Included Components One (1) Orbi WiFi 7 Satellite (RBE970), Two (2) power adapters, One (1) Orbi WiFi 7 Router (RBE971), Quick start guide, One (1) 2m Ethernet cable See more
Connectivity Technology Wi-Fi

About this item

  • Orbi 970 Series with WiFi 7 unleashes speeds up to 27Gbps for unparalleled performance and coverage for your whole home, from the front door to the back yard and the basement to rooftop
  • WiFi 7 delivers 2.4x faster speeds than WiFi 6 and is fully backward compatible with older WiFi devices
  • From 8K streaming to video conferencing, gaming, VR, and more, Orbi ensures your family can accomplish it all at once
  • Exclusive, patented Quad-band technology with Enhanced Dedicated Backhaul ensures WiFi stays fast across all devices simultaneously
  • NETGEAR routers are secure out of the box and built to stay that way with automatic firmware updates and industry-leading safety features to help protect you and your family
  • Elegant, new design and high-performance antennas provide exceptional 360° WiFi coverage across every corner of your home, no matter the layout
  • Whether multi-gig cable or fiber, get the fastest speeds available today and tomorrow with a 10 Gig internet port. Works with any internet service provider. Easily set up and manage your WiFi with the Orbi app

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This item: NETGEAR Orbi 970 Series Quad-Band WiFi 7 Mesh Network System (RBE972S), Router + 1 Satellite Extender, Security Features, Up to 27Gbps, Covers up to 6,600 sq. ft., 200 Devices, 10 Gig Internet Port
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From the manufacturer

1

Compare Orbi WiFi 7 Mesh Systems

RBE972S

RBE973S

RBE873

RBE772

RBE970

Customer Reviews
4.3 out of 5 stars 4,838
4.3 out of 5 stars 4,838
4.1 out of 5 stars 773
4.3 out of 5 stars 4,768
4.3 out of 5 stars 4,838
Price
$1,399.99 $1,899.99 $1,299.99 $649.99 $799.99
WiFi Technology & Max Speed
WiFi 7, 27.0 Gbps WiFi 7, 27.0 Gbps WiFi 7, 21.0 Gbps WiFi 7, 11.0 Gbps WiFi 7, 27.0 Gbps
WiFi Coverage
6,600 sq. ft. 10,000 sq. ft. 9,000 sq. ft. 5,500 sq. ft. Adds an extra 3,300 sq. ft.
Concurrent Devices
Up to 200 Up to 200 Up to 150 Up to 100 ---
Internet WAN Port
10 Gig 10 Gig 10 Gig 2.5 Gig ---
Total LAN Ports
2 x 10G + 6 x 2.5 G 3 x 10 G + 8 x 2.5 G 1 x 10 G + 12 x 2.5 G 5 x 2.5 G 1 x 10 G + 2 x 2.5 G

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NETGEAR Orbi 970 Series Quad-Band WiFi 7 Mesh Network System (RBE972S), Router + 1 Satellite Extender, Security Features, Up to 27Gbps, Covers up to 6,600 sq. ft., 200 Devices, 10 Gig Internet Port
NETGEAR Orbi 970 Series Quad-Band WiFi 7 Mesh Network System (RBE972S), Router + 1 Satellite Extender, Security Features, Up to 27Gbps, Covers up to 6,600 sq. ft., 200 Devices, 10 Gig Internet Port
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Price-7% $1,399.99
List:$1,499.99
-5% $1,899.99
List:$1,999.99
-25% $599.97
List:$799.99
-17% $399.99
List:$479.99
-11% $169.99
Typical:$189.99
-5% $399.99
Typical:$419.99
Delivery
Get it as soon as Wednesday, Mar 26
Get it as soon as Wednesday, Mar 26
Get it as soon as Wednesday, Mar 26
Get it as soon as Wednesday, Mar 26
Get it as soon as Wednesday, Mar 26
Get it as soon as Wednesday, Mar 26
Customer Ratings
Sold By
connectivity tech
number of ports
data transfer rate
wireless standard
frequency band class
lan port bandwidth
max upstream rate
security protocol
frequency
operating system
antenna type

What's in the box

  • One (1) Orbi WiFi 7 Router (RBE971)
  • One (1) Orbi WiFi 7 Satellite (RBE970)
  • One (1) 2m Ethernet cable
  • Two (2) power adapters
  • Quick start guide
  • Product guides and documents

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    Product information

    Warranty & Support

    Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.

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    NETGEAR Orbi 970 Series Quad-Band WiFi 7 Mesh Network System (RBE972S), Router + 1 Satellite Extender, Security Features, Up to 27Gbps, Covers up to 6,600 sq. ft., 200 Devices, 10 Gig Internet Port


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    Product Description

    Orbi WiFi 7 is in a class of its own, designed for a new era of entertainment, hybrid work, and smart home convenience. The Orbi 970 Series unlocks the power of WiFi 7 with speeds up to 27Gbps, 2.4X faster than WiFi 6. Exclusive, patented Quad-Band technology with Enhanced Dedicated Backhaul ensures WiFi stays fast across all devices simultaneously. In addition, the Orbi 970 brings exceptional 360°WiFi coverage across every corner of your home, regardless of the layout, from the front door to the back yard and the basement to the rooftop. It includes a 1-year subscription of NETGEAR Armor, all-in-one internet security protection. Product dimensions: 11.58 x 5.68 x 5.15 in.

    Customer reviews

    4.3 out of 5 stars
    4,838 global ratings

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    Customers say

    Customers find the router's speed and performance satisfactory. They find it easy to set up with a simple app and website interface. The coverage is good, though opinions vary on the wifi signal, value for money, reliability, and connectivity.

    AI-generated from the text of customer reviews

    531 customers mention "Speed"452 positive79 negative

    Customers appreciate the router's speed. They find it stable and top-notch for all devices. The 802.11ax routers consistently receive the expected speed bump, and everything runs smoothly.

    "I upgraded from an ORBI 6 Pro (Very nice system). The 970 is a very fast and reliable WIFI system...." Read more

    "...The speeds are much better for wifi: the old system 486mb versus new at 898mb...." Read more

    "Pros: - Speed, speed, speed. Best WiFi speeds I've ever experienced, I routinely hit peaks at 800MBps+ (see pic) => +5 stars..." Read more

    "...Speeds deliver on my 1.2 GB internet service. Average wireless test is well over 980MB to 1.2GB from the built in speed tester on the app...." Read more

    520 customers mention "Works great"413 positive107 negative

    Customers are satisfied with the router's performance and reliability. They find it easy to set up, with superior WiFi performance and reliability. The guest network in AP mode still works and has its own subnet and DHCP. The Orbi units are well-designed in terms of how they connect.

    "...One positive note: the guest network in AP mode still works, it has its own subnet and dhcp, I was actually surprised moving to AP mode didn't screw..." Read more

    "...Aside from the UTP ports not working, the unit seemed fine: no error message, no warning lights, I could connect to it via the Orbi app on my iPhone..." Read more

    "...the wire and moved it to it's desired location and everything came up beautifully...." Read more

    "This is performing much better than my admittedly pretty old Orbi system. Orbi is plug-and-play with Verizon FIOS...." Read more

    490 customers mention "Ease of setup"410 positive80 negative

    Customers find the router easy to set up and integrate into their existing network. The parental controls and user-friendly interface make it simple to change parameters, set new passwords, and view the status of the router. They appreciate that the Asus Aiprotection software doesn't require any software installation on devices. The speed is solid and linking the satellites is straightforward.

    "...The 970 is a very fast and reliable WIFI system. It was extremely easy and fast to setup with the ORBI App...." Read more

    "...Each unit has four gibabyte ethernet ports so you can easily do a wired backhaul if needed. All in all, I am impressed with this combo...." Read more

    "...Definitely a huge improvement. The app is easy to use but the website is even stronger for certain examples of technical functionality." Read more

    "...Fortunately I paid a solid sale price. Outside of that, the set up was fairly easy and the performance is top notch...." Read more

    195 customers mention "Coverage"182 positive13 negative

    Customers are satisfied with the router's coverage. They mention it covers an area of over 5,000 square feet and provides full coverage of their entire house security and internet needs. The mesh set can provide up to 10,000 square feet WiFi coverage, making it suitable for larger homes.

    "...The coverage is wonderful. This two unit system does the work of my older three unit system...." Read more

    "...in size and pricey, but worth the money on performance an capabilities for larger homes...." Read more

    "Highly recommended for large house. Dependable wifi coverage" Read more

    "...The coverage extends well out into the yard. Now the negative - all that money comes with the internet. That's it...." Read more

    776 customers mention "Wifi signal"543 positive233 negative

    Customers have mixed reviews about the WiFi signal. Some find it reliable and effective in overcoming difficult wifi situations. The router disseminates the signal effectively across their home, even through plaster. However, others report issues with dropped connections and phantom connections, as well as intermittent connectivity throughout the house.

    "...The 970 is a very fast and reliable WIFI system. It was extremely easy and fast to setup with the ORBI App...." Read more

    "...There were no problems with the connection and I was up and running. The coverage is wonderful...." Read more

    "...Coverage was stronger and served up a higher bandwidth. Definitely a huge improvement...." Read more

    "...a fixed IP address for the router instead of DHCP, the router will not connect to NTP servers to get the correct time, even if you try to use a..." Read more

    378 customers mention "Value for money"165 positive213 negative

    Customers have different views on the router's value for money. Some find it well worth the price and easy to set up. Others feel it's frustrating for an expensive system, with issues like limited settings and app problems.

    "...The App was useless for MY INSTALLATION. This doesn't mean it won't work for all, it just didn't work for me...." Read more

    "...Fortunately I paid a solid sale price. Outside of that, the set up was fairly easy and the performance is top notch...." Read more

    "...Because of the app issues, limited overall setting, no way to split bands, no way to use the dedicated backhaul for devices and the way the system..." Read more

    "...The Orbi is super expensive, but in my opinion, totally worth it!" Read more

    172 customers mention "Reliability"88 positive84 negative

    Customers have mixed opinions about the router's reliability. Some say it's solid and secure, with a stable mesh and fast speeds. Others mention it breaks after a short period of use, with a flimsy wall mount and the unit being unrepairable.

    "...The Edgerouter proved to be rock solid and secure, though if you plan to make a similar move, make sure to triple-check your firewall rules on he..." Read more

    "...for the three pack (router plus 2 satellites) and it has been consistently unstable...." Read more

    "...Orbi is robust enough to handle my environment. If your home is not wired, then you really need a solid wireless mesh set-up...." Read more

    "...Unfortunately, Orbi is not reliable...." Read more

    95 customers mention "Connectivity"48 positive47 negative

    Customers have mixed opinions about the router's connectivity. Some say it easily services 40 connected devices including cameras and has no issues with over 20 devices on WiFi. Others report only one device connects, dropped connections, and phantom connections. They also mention that the router does not distinguish between devices connected on 2.4GHz and 5GHz.

    "...I don't game, and no kids. Amazon Prime Video has been perfect, no buffering issues like I had with my old Netgear wireless router mentioned..." Read more

    "...9/29/22: Firmware 4.6.8.2 was somewhat more stable, but satellites went out of synch about every week, requiring reboots...." Read more

    "...’s being used versus idle and this particular model easily services the 40 connected devices I have including cameras and gaming systems...." Read more

    "...I had issues from day one with dropped connections and phantom connections..." Read more

    Update — Orbi not perfect, but Spectrum mostly to blame for my previous issues
    4 out of 5 stars
    Update — Orbi not perfect, but Spectrum mostly to blame for my previous issues
    UPDATE 8/26/21 — I know a lot of people report firmware problems with the Orbi, and it seemed like what I was experiencing was exactly what they described. However, I eventually tried the Eero Pro 6 mesh instead which did NOT fix the problem, nor did another standalone router. I assumed I was having router problems, because my Spectrum modem was NOT showing that it was off-line when the router was going out. A spectrum technician eventually figured out that I was having upload failures due to overuse of the nearby node, and I also had a slightly faulty line to my house (squirrel damage). Because I was never fully losing the download component, but my upload speed was bogging down to almost 0, the Spectrum modem kept showing online but the router could detect there was a problem so it would show off-line. If I rebooted either the modem or the router, it seemed to fix my problem temporarily, which was weird, but I was having to reset some piece of equipment about 5-10 times every day. I had spectrum drop a new line from the pole to my house, which has partly resolved my problem, but my specific issue will continue until they build out their network better in my suburban area. The Orbi does not seem to get the advertised speeds once you get 20-30 feet from a unit (drops from 900 to 450ish), but it had better speeds compared to the Eero Pro 6 by a large margin (600 near router, 150 farther away).DO NOT BUY! This thing has been a monstrous pain, which is super annoying because I paid almost $1000 for the three pack (router plus 2 satellites) and it has been consistently unstable. I’ve spent dozens of hours messing with this thing and reading forums since I got it in April, and it just will not hold a stable connection. I have Spectrum gigabit Internet service which is blazing fast, and I test in the 600-900+ Mbps download speed range depending on time of day. The Orby does disseminate the Wi-Fi signal across my old house and through plaster walls and what not, with every part of my house getting at least 200 Mbps. HOWEVER, the stupid Orbi loses the connection 3-5 times per day, or more, where I can see on my modem that my Internet is stably connected but the Orbi has the magenta light and my wifi is down. This is a HUGE problem because it cuts off my computer when I’m doing work, and cuts off all my Ring cameras if I’m not home and I can’t be around to reset the router. I’m currently using all the standard settings on the Orbi, but I have tried just about every trick I can find on every forum from Google some point or another, and nothing fixes the problem. It’s not like I’m some idiot, I’m a reasonably tech savvy physician in my 30s that ought to be able to troubleshoot the stuff, but you have to be an IT engineer or something to fix this. A quick Google search will show you that there are MANY people having this problem, and there is basically no suggested fix. NETGEAR needs to fix this with a firmware update, no excuses. Seems the issue has something to do with bad DHCP protocols, inability to have separate SSID for 2.4/5 GHz channels (Which people actually figured out how to work around, then Netgear did a firmware update to purposely block the workaround!), terrible firmware updates since 12/2019 that have only worsened matters, etc. and that should NOT be the end-user’s problem. Honestly I’m nauseated but I wasted the money and it has been such a bad product. It makes me sick, I’ll probably eventually buy a Google nest, because although I wanted the speed that Orbi promised, NETGEAR failed with this one bigtime.
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    Top reviews from the United States

    • Reviewed in the United States on February 11, 2025
      Style: WiFi 7Size: 3-PackVerified Purchase
      I upgraded from an ORBI 6 Pro (Very nice system). The 970 is a very fast and reliable WIFI system. It was extremely easy and fast to setup with the ORBI App. I have been using Netgear Routers for many years, and I am very happy with the company......
      2 people found this helpful
      Report
    • Reviewed in the United States on January 31, 2025
      Style: WiFi 6Size: 2-PackVerified Purchase
      I have used Orbi mesh system for several years now and needed to upgrade to network my home interfaces and computers. I had upgraded to gigabyte fiber and the old system was bogging down. I unpacked this two unit system (much heavier a bit larger than my older model) and followed the instructions to install and connect to the fiber. There were no problems with the connection and I was up and running. The coverage is wonderful. This two unit system does the work of my older three unit system. The speeds are much better for wifi: the old system 486mb versus new at 898mb. Each unit has four gibabyte ethernet ports so you can easily do a wired backhaul if needed. All in all, I am impressed with this combo. I think you will be also.
      4 people found this helpful
      Report
    • Reviewed in the United States on March 14, 2025
      Style: WiFi 6Size: 2-PackVerified Purchase
      I set this up with help from their technical support team, which was amazing. The coverage with just the main unit and one satellite unit was more powerful than what I had with 6 google wifi. Coverage was stronger and served up a higher bandwidth. Definitely a huge improvement. The app is easy to use but the website is even stronger for certain examples of technical functionality.
    • Reviewed in the United States on January 28, 2020
      Style: WiFi 6Size: 3-PackVerified Purchase
      Pros:
      - Speed, speed, speed. Best WiFi speeds I've ever experienced, I routinely hit peaks at 800MBps+ (see pic) => +5 stars

      Cons:
      - Web interface is excruciatingly slow, counter-intuitive and cumbersome. The previous Orbi generation web interface was already pretty bad, but this is worse, the new Orbi supposedly comes with a much snappier CPU and should run the webserver a lot faster, but it doesn't. To add insult to injury, Netgear removed a ton of options readily available in the Orbi first generation => -1 star
      - Security is not implemented well, the thing leaks like a sieve (see picture, you absolutely don't want the blue squares). I would caution against connecting the router directly to your provider's WAN, you might want to leave a gateway or a cheap yet capable router in the way. That's using the latest firmware available (V3.2.9.2_1.2.4), and with the firewall settings on ("Disable Port Scan and DoS Protection" is off, it makes no difference on or off anyway, I tried both) => -2 stars

      I own the previous generation of Orbi router/satellites, they are far from perfect, but they are rock solid and reliable when it comes to security. This new product was obviously rushed to market, and consumers are essentially being used as beta testers. Given the amount of similar reviews all over the interwebs, I'm surprised Netgear is not stepping up, the firmware in its current state is either going to lead to extremely negative headlines when someone manages to exploit the security holes on the WAN side, or to a class action lawsuit for selling an unfinished product and not implementing what their website says they did. Netgear keeps saying here in the comments they provide high security and point to their website security "good practices", but they haven't even implemented the first "security measure" listed on their site.

      I'll come back and update my review as they make progress, in the meantime, I'm putting my RBR850 behind an el-cheapo router with a standard firewall stack (it doesn't take much effort to implement, but I guess it's too much to ask from Netgear for now). This is disappointing to say the least, especially when you have to drop a grand to get a router and 2 satellites.

      *** 2/24/2020 update ***
      I did submit a case on the Netgear support website (per their request in the comments), and also pointed out the security issues on their forum. No peep from Netgear, so that's another star that's gone. Some forum users acknowledged they saw similar issues with the built-in firewall, but Netgear reps never took the time to look/respond at the forum either. I gave up and bought an Edgerouter 4 from Ubiquiti and switched the Orbi to AP mode (access point only). The Edgerouter proved to be rock solid and secure, though if you plan to make a similar move, make sure to triple-check your firewall rules on he router before you make the switch. It's unfortunate I had to spend another $200 to get basic security that was available in the previous Orbi generation. One positive note: the guest network in AP mode still works, it has its own subnet and dhcp, I was actually surprised moving to AP mode didn't screw that up (one can argue since guest devices are on a different subnet with its own dhcp, they're effectively being route, so it's not true AP mode for them, but that's the way it should be designed to keep the guest network isolated).

      *** 3/1/2020 update ***
      I keep finding new bugs on a regular basis. Latest one: if you plan to use the router in AP mode and plan to use a fixed IP address for the router instead of DHCP, the router will not connect to NTP servers to get the correct time, even if you try to use a third party server and not Netgear’s. Why does it matter? Many devices will not properly connect to WiFi guest due to the fact that the guest network has its own DHCP server (it’s on its own VLAN), I suspect the leases are out of whack due to the time discrepancy between the router and the devices.

      *** 3/18/2020 update ***
      Netgear pushed a broken firmware last week and essentially bricked many Orbi's in the process. See Netgear forums, lots of unhappy users over there. We're well into negative stars territory at this point.

      *** 4/1/2020 update ***
      Well, I really gave it the old college try, but I eventually gave up and put the thing for sale on fleabay. The hardware is great, but the software is simply not mature enough, and I have better things to do than debug the damn thing on behalf of Netgear. I switched to the Amplifi Alien and things have been rock solid since then. YMMV.
      Customer image
      1.0 out of 5 stars
      Really fast, but far from being ready for prime time

      Reviewed in the United States on January 28, 2020
      Pros:
      - Speed, speed, speed. Best WiFi speeds I've ever experienced, I routinely hit peaks at 800MBps+ (see pic) => +5 stars

      Cons:
      - Web interface is excruciatingly slow, counter-intuitive and cumbersome. The previous Orbi generation web interface was already pretty bad, but this is worse, the new Orbi supposedly comes with a much snappier CPU and should run the webserver a lot faster, but it doesn't. To add insult to injury, Netgear removed a ton of options readily available in the Orbi first generation => -1 star
      - Security is not implemented well, the thing leaks like a sieve (see picture, you absolutely don't want the blue squares). I would caution against connecting the router directly to your provider's WAN, you might want to leave a gateway or a cheap yet capable router in the way. That's using the latest firmware available (V3.2.9.2_1.2.4), and with the firewall settings on ("Disable Port Scan and DoS Protection" is off, it makes no difference on or off anyway, I tried both) => -2 stars

      I own the previous generation of Orbi router/satellites, they are far from perfect, but they are rock solid and reliable when it comes to security. This new product was obviously rushed to market, and consumers are essentially being used as beta testers. Given the amount of similar reviews all over the interwebs, I'm surprised Netgear is not stepping up, the firmware in its current state is either going to lead to extremely negative headlines when someone manages to exploit the security holes on the WAN side, or to a class action lawsuit for selling an unfinished product and not implementing what their website says they did. Netgear keeps saying here in the comments they provide high security and point to their website security "good practices", but they haven't even implemented the first "security measure" listed on their site.

      I'll come back and update my review as they make progress, in the meantime, I'm putting my RBR850 behind an el-cheapo router with a standard firewall stack (it doesn't take much effort to implement, but I guess it's too much to ask from Netgear for now). This is disappointing to say the least, especially when you have to drop a grand to get a router and 2 satellites.

      *** 2/24/2020 update ***
      I did submit a case on the Netgear support website (per their request in the comments), and also pointed out the security issues on their forum. No peep from Netgear, so that's another star that's gone. Some forum users acknowledged they saw similar issues with the built-in firewall, but Netgear reps never took the time to look/respond at the forum either. I gave up and bought an Edgerouter 4 from Ubiquiti and switched the Orbi to AP mode (access point only). The Edgerouter proved to be rock solid and secure, though if you plan to make a similar move, make sure to triple-check your firewall rules on he router before you make the switch. It's unfortunate I had to spend another $200 to get basic security that was available in the previous Orbi generation. One positive note: the guest network in AP mode still works, it has its own subnet and dhcp, I was actually surprised moving to AP mode didn't screw that up (one can argue since guest devices are on a different subnet with its own dhcp, they're effectively being route, so it's not true AP mode for them, but that's the way it should be designed to keep the guest network isolated).

      *** 3/1/2020 update ***
      I keep finding new bugs on a regular basis. Latest one: if you plan to use the router in AP mode and plan to use a fixed IP address for the router instead of DHCP, the router will not connect to NTP servers to get the correct time, even if you try to use a third party server and not Netgear’s. Why does it matter? Many devices will not properly connect to WiFi guest due to the fact that the guest network has its own DHCP server (it’s on its own VLAN), I suspect the leases are out of whack due to the time discrepancy between the router and the devices.

      *** 3/18/2020 update ***
      Netgear pushed a broken firmware last week and essentially bricked many Orbi's in the process. See Netgear forums, lots of unhappy users over there. We're well into negative stars territory at this point.

      *** 4/1/2020 update ***
      Well, I really gave it the old college try, but I eventually gave up and put the thing for sale on fleabay. The hardware is great, but the software is simply not mature enough, and I have better things to do than debug the damn thing on behalf of Netgear. I switched to the Amplifi Alien and things have been rock solid since then. YMMV.
      Images in this review
      Customer imageCustomer image
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    • Reviewed in the United States on February 14, 2025
      Style: WiFi 6Size: 2-PackVerified Purchase
      The title about says it. I'm not a millennial so not born being a tech head. But out of the box it worked like its predecessor. It blasts the WIFI signal throughout our 3 story home. If I could get the cable internet company to work as well as the Orbi, I would be in heaven.
    • Reviewed in the United States on July 8, 2023
      Style: WiFi 6Size: 2-PackVerified Purchase
      Update 23-Aug-2024:

      For over 20 years I’ve used Netgear routers, WiFi and LAN switches. As I recall just once I had a warranty problem with a ProSafe LAN switch that Netgear gladly replaced for free as it was under the ProSafe Lifetime Warranty. I’ve had a few AC adapters fail after years of use, and I just replaced them.

      My Orbi 850’s UTP ports (all of them) stopped working. Aside from the UTP ports not working, the unit seemed fine: no error message, no warning lights, I could connect to it via the Orbi app on my iPhone and via a web browser via WiFi with my laptop.

      The Hardware Warranty expired 6-Jul-2024. I called Netgear, selected Sales, was on hold about 15 minutes (reasonable) and Support answered. I tried to explained I needed Sales, and he insisted on troubleshooting. I did my own hardware troubleshooting; my laptop was able to connect to my ISP via a UTP port, Orbi wasn’t on any of them. I knew the hardware warranty had expired. I just wanted to see if Netgear would sell me a refurb’ed unit at a decent discount given it had only been 7 weeks out of warranty.

      After a few minutes, the Support Tech transferred me to Sales. And she told me the same thing, your Orbi Hardware Warranty has expired (duh.) I already knew and told the support and sales people same, yet they had a need to tell me after I told them. I was given no options aside from buying new. They didn’t care, that was clear. I felt 7 weeks was reasonable to warrant a discounted refurb’ed, not new, unit. I spent $640 (2-pack) just a year ago. Orbi is a premium product.

      For now, I can use my iPhone's hotspot for Internet access for my laptop, Now I have some decisions to make.

      Does this mean you'll have issues with Netgear's customer service? Just sharing what I experienced.

      Update 25-Oct-2023:

      I've had no issues with Orbi. I have rebooted a few times, not a big deal, and was probably related to my ISP if they did some maintenance work.

      When I run backups to my NAS I'm clocking close to 1Gbps wireless - not too shabby at all given my previous WiFi router would do around 180Mbps (wireless) and close to 1Gbps wired.

      My ISP is 100Mbps and I clock 110Mbps when I do a speed test.

      I did set-up the Gust Network, no issues at all.

      The app works well once Orbi is set-up and functioning. Overall, this meets my needs 100%. I don't game, and no kids. Amazon Prime Video has been perfect, no buffering issues like I had with my old Netgear wireless router mentioned below.

      I would give this 5-Stars if not for the messy, cumbersome set-up.

      Original 8-Jul-2023:

      RBR850 router (1Gbps WAN port) and 1 Sat for my 3,800 sq ft house, slab on grade, no second story. I chose the 2.5Gbps WAN rather than the 10Gbps. By the time my microwave wireless ISP offers 1Gbps (currently they offer up-to 200Mbps and soon 500Mbps) and higher it’ll be time to upgrade the Orbi plus by then 10Gbps will be standard. If you have a fibre ISP or over 1Gbps cable service, then the 10Gbps may be reasonable. Buy what you forecast for the next 3+ years and don’t over do it as at some point you will need to upgrade.

      Others have mentioned set-up was not easy – it was a hot mess. The only instructions for the installation - download the Orbi App and use it, no more, no less. And if you don’t have a smartphone…so sad so sorry, I guess.

      My ISP only requires providing the MAC address. Once called and updated I started the installation via the App. It failed over and over. I fooled around with reboots of the Orbi and my iPhone – spent an hour and some plus some "choice" language for a $600 rig. For this price, it should be flawless simple. Plus, you can spend over $1,000 if you go with the higher-end Orbi will more sats for a larger house.

      Bottom line, I had to call Tech Support (7:30PM MT). I was on hold for close to 30 minutes. Once connected the tech was good and walked me through alternative steps. What was needed: I had to disconnect WAN/ISP connection, reboot, connect to the Orbi default Gateway Address (192.168.1.1) via a browser (not possible while the WAN was connected, I tried before calling), then configure via a browser, no Orbi App.

      The App was useless for MY INSTALLATION. This doesn't mean it won't work for all, it just didn't work for me. I wasted over an hour trying to troubleshoot and then another 30 minutes on hold, and about 15-20 mins with the off-shore tech guy.

      Once the router and sat were up and running, the App was handy for some things however setting Reserved IP addresses for a few devices had to done via the browser. I set my devices up: DHCP space is 192.168.20->.50, Orbi Router 192.168.1.1 (gateway) to 192.168.1.9 (I used a Reserved Address of 192.168.1.2 for the Sat and space for more Sats if ever needed). 192.168.1.10-.19 are unused, no reason why, I just don’t use them. NAS is 192.168.201/202 (2 bonded 1Gbps wired ports) and the printer is 192.168.1.130, all Reserved Addresses. I don’t have that many devices, and this works well for me.

      Overall, I have around 13 devices connected, way below the 100 devices Orbi is designed to handle. If I had like 80 devices to connect, I'd go with the next higher up model.

      I do need to set-up the Guest Network 2.4g for visitors/friends – it’s easy via a browser. The defaults work well for my use, as will for the vast majority.

      It would have been helpful if documentation, PAPER, recommended "If this happens try 1, 2, 3..." different ways to perform the initial installation, like the tech guy did. Just saying "Use the App" with no other documentation needs to be re-thought by Netgear.

      Why did I buy Orbi? Overall, I have had good luck for many years w/Netgear. My 4 to 5-year-old AC4000 Nighthawk wasn't allowing use of the 100Mbps of my ISP upgrade, it was capping off at around 15-20Mbps even with the latest firmware. I use a microwave service, no cable/fibre out here in my rural area, and 100Mbps is more than enough - this was an upgrade from 30Mbps, WAY better than the 1.5Mbps DSL CenturyLink has offered for 15 years.

      I've used Netgear Ethernet ProSafe Unmanaged Switches in my house for going on 20 years. Excellent devices, all 1Gbps. When we built this house 15 years ago, I ran UTP to areas where I knew I wanted wired access. Now with tablets, smartphones, guests, ect, wireless is really needed. Orbi is robust enough to handle my environment. If your home is not wired, then you really need a solid wireless mesh set-up.

      Yes, Orbi is expensive. I read reviews of other mesh set-ups, asked my ISP what they have experienced with others (they serve rural communities in Colorado, are not a corporate thing, plus they are a small business with great engineers and service) so I decided to spend the money on Orbi.

      For the price, Netgear should offer 1 year of Premium Support. Typically, once you are set-up, support is rarely needed – it’s the thought that counts when buying premium equipment. One router and a satellite extender was $600, if you buy a 4 or 5 pack or the 10Gbps option it’s very pricey – I expect more for this price tier. And way better installation documentation.
      21 people found this helpful
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