Ember Mug 2 14oz Temperature Control Smart Mug Rose Gold: Stainless Steel & Plastic, Hand Wash, Includes Coaster, 810011401990

Cup is awesome however I am on my third charger. Poor design that has two spring loaded points that over time do not spring enough to charge.

The mug works fine but the battery loses charge quickly and the CHARGING COASTERS BREAK. More specifically, the interior charging pin becomes recessed after a few months of use and it becomes IMPOSSIBLE TO CHARGE THE MUG. I have had two coaster break in the exact same way so it is a design flaw. Regardless of how good a review I would leave for the mug, the fact that it eventually can't be charged, makes the system completely useless. Perhaps worst of all, they have not responded to my online support requests and they have no phone support.

After one year stopped working completely! Don’t waste your money in this one.

Good afternoon. This coffee cup is very innovative and very well thought out. It has the terrible result of failing to load and also fails to connect. My wife has an iPhone, and I have a Samsung. It was useless. It's incredibly frustrating to get overpriced for a simple cup, and worse still, I haven't used it for more than 20 coffees and less than a year after receiving it.

Love my Ember cup. No more heating my morning cup of coffee or tea in the microwave 6-7 times.

Stopped working at 3 months very disappointing for such an expensive product

Our ember mug just never won our hearts. It’s such a great concept but poorly executed. The round bottom makes it tip over easily with the slightest bump. It quit charging after 6 months. Now it’s just a mug. A very expensive mug.

I’ve had my Ember for 4 years now. Best gift I ever received! A luxury I never would have purchased for myself but have fallen in love with and purchased for multiple friends and family who love theirs too!

Love the mug, works great, app is easy to use. Only issue is the charging coaster pins are fragile. Broke one off the first time I tried cleaning it with a paper towel.

Stopped working after 7 months and less than 50 uses. Was hand washed and fully dried only. Power to the pins confirmed good at 19 volts so either the mug died or one/both pins aren't making contact (I suspect the former).

Got this for my birthday it’s awesome I love it and love my hot coffee

Charging base fails after a couple months. No phone # to contact only email and then they don’t respond. This issue with base is very common

I like my coffee hot. I had a coffee mug but the coffee would get warm before I could finish it. This was a gift from my daughter and son in law. I love my coffee hot and it keeps my coffee at the exact temperature for the time I need it... I rate this right up there with my favorite tools.

This is a terrible product. It always goes cold even if I'm charging. I have to constantly go into the app to raise it to the highest level and adjust to my preferences. It's just a high maintenance product that's not even as good as thermos. I've stopped using it until they do a better product update that doesn't require you to go into a janky app every multiple times a day, it should be customizable to your preset preferences.

Until the Bluetooth and charge base pogo issue is fixed can't rate this better. Other then that I love the mug.

This mug has chips and flakes on the bottom of the inside. Very disappointed, especially for what it cost. Barely had it for one year. Would not recommend.

Stopped working after one month. Says it’s empty when it’s not. Likely because of a firmware update bug. Ember has refused to reply to requests for support or refund. Many cases of this being reported. I’m going to report Ember to the Better Business Bureau, as are many other people.

I received this as a gift. I love it. I don’t use any other mug for my coffee.

I bought one for hubby last year and he loves it. I finally got mine and I love my morning ritual now. A lovely cup of hot tea while watching the birds.

It was a great cup until I accidentally microwaved it