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GE Profile Opal 2.0 | Countertop Nugget Ice Maker | Ice Machine with WiFi Connectivity | Smart Home Kitchen Essentials | Stainless Steel

4.1 4.1 out of 5 stars 4,318 ratings

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Opal 2.0
Stainless Steel

Purchase options and add-ons

Brand GE PROFILE
Model Name GE Profile Opal Nugget Ice Maker with Side Tank
Product Dimensions 17.5"D x 10.5"W x 16.5"H
Capacity 3 Pounds
Wattage 240 watts

About this item

  • OPAL NUGGET ICE, THE GOOD ICE - Serve up chewable, crunchable, craveable nugget ice that's ready fast and retains its flavor, unlike traditional hard cubes. Refreshing nugget ice is made from compacted ice flakes and is perfect for your favorite beverages
  • 38 POUNDS OF ICE PER DAY - Begin enjoying your first batch of ice in 10 minutes or less. Never run out of nugget ice thanks to a large capacity ice maker that makes 1.6 lbs of fresh ice per hour and holds up to 3 lbs at a time
  • BUILT-IN WIFI AND VOICE CONTROL - Pair your ice maker with the SmartHQ app to monitor device status and schedule fresh ice. Receive automatic software updates that include ice maker features and access voice control capabilities through Alexa and Google
  • CONVENIENT CLEANING SOLUTIONS - Advance cleaning system that helps sanitize and descale when used regularly, keeping ice tasting fresh and machine performance at its best. Water filter (P4INKFILTR) and cleaning kit (P4INKCLEAN) sold separately
  • LED DISPLAY SCREEN - Precision control is available at the touch of a screen thanks to an intuitive LED screen that illuminates when being used and darkens when at rest
  • BATCH MADE ICE - Innovative design avoids clumping and leaks by recirculating melted ice to the water reservoir. You'll always have fresh ice on hand thanks to a smart, automatic ice maker that refills when your ice is running low

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Product details

  • Product Dimensions ‏ : ‎ 17.5 x 10.5 x 16.5 inches; 35 Pounds
  • Item model number ‏ : ‎ XPIO23SCSS
  • Date First Available ‏ : ‎ February 11, 2022
  • Manufacturer ‏ : ‎ GE Appliances
  • ASIN ‏ : ‎ B09SBW246Y
  • Customer Reviews:
    4.1 4.1 out of 5 stars 4,317 ratings

Product Description

Opal Nugget Ice, is The Good Ice! Our nugget ice is chewable, crunchy, and airy in texture – because it’s made from compacted ice flakes! Our modern style countertop nugget ice maker is developed to avoid ice clumps and produces one pound of fresh ice per hour and has a large-capacity bin that holds up to 48 ounces of crunchable nugget ice - that's 38 pounds of ice per day.* Begin enjoying your first batch of ice in 10 minutes or less with the rapid production of this countertop ice maker. Innovative design and cutting-edge details enhance this clean, modern style ice maker. Easily pair your ice maker’s built-in WiFi with the SmartHQ™ app to monitor device status and schedule fresh ice. Plus, receive automatic software updates and access voice control capabilities through Alexa and Google. LED display illuminates while being used and goes dark when at rest, providing distraction-free functionality that fits your home. *38 lb./day 1.6 lb./hr. @70 ambient / 60F Water; 30.9 lb./day 1.28 lb./hr. @90F ambient / 70 water per DOE


From the manufacturer

GE Profile Opal 2.0 Nugget Ice Maker

Opal Nugget Ice, The Good Ice

Opal 1.0 Nugget Ice Maker

Built-in WiFi and Voice Control

Batch Made Ice

Begin enjoying your first batch of ice in 10 minutes or less. Never run out of nugget ice thanks to a large capacity ice maker that holds 3 lbs of ice for all your household needs.

Opal Nugget Ice, The Good Ice

Serve up chewable, crunchable, craveable nugget ice that's ready fast and retains its flavor, unlike traditional hard cubes. Refreshing nugget ice is made from compacted ice flakes and is perfect for cocktails, sodas and other beverages.

Optional Side Tank Accessory

If the ice maker isn't close to a sink, consider the optional 3/4 gallon side tank that will insure you have fresh nugget ice on hand, in any room in your home. Side tank sold separately.

Batch Made Ice

Opal 1.0 Nugget Ice Maker

Deep Cleaning Solutions

Built-in WiFi and Voice Control

Easily pair your ice maker’s built-in WiFi with the SmartHQ app to monitor device status and schedule fresh ice. Plus, receive automatic software updates that include the latest ice maker features and access voice control capabilities through Alexa and Google.

A Versatile Addition to Any Home

While the Opal 2.0 is most used in the kitchen, it can be used in a variety of settings (home bar, home gym, basement), making it a versatile addition to any home.

Convenient Cleaning Solutions

Skip the scrubbing thanks to a cleaning system that helps clean and descale (cutting down on scale and mineral build-up) when used regularly, keeping ice tasting fresh and machine performance at its best. Water filter (P4INKFILTR) and cleaning kit (P4INKCLEAN) sold separately.

GE Profile Opal Nugget Ice Maker with Side Tank GE Profile Opal without Side Tank GE Profile Opal Nugget Ice Maker with XL Side Tank opal water fitler opal cleaning kit
GE Profile Opal 2.0 with Side Tank GE Profile Opal 2.0 with Side Tank GE Profile Opal 2.0 with XL Side Tank Water Filter (P4INKFILTR) XL Side Tank Cleaning Kit (P4INKCLEAN)
Customer Reviews
4.1 out of 5 stars
4,318
4.1 out of 5 stars
4,317
4.1 out of 5 stars
4,318
4.5 out of 5 stars
2,500
4.2 out of 5 stars
1,070
Product Type Countertop Ice Maker Countertop Ice Maker Countertop Ice Maker N/A N/A
Ice Type Nugget Ice Nugget Ice Nugget Ice N/A N/A
Dimensions 17.5"D x 13.43"W x 16.5"H 17.5"D x 10.5"W x 16.5"H 17.5"D x 13.43"W x 16.5"H N/A N/A
Smart Connection WiFi & Voice Control Connect WiFi & Voice Control Connect WiFi & Voice Control Connect N/A N/A
Side Water Tank Included - .75 Gallon Not Included Included - 1 Gallon N/A N/A
Storage Bin Capacity 3 lbs 3 lbs 3 lbs N/A N/A
Color Options Stainless Steel & Black Stainless Stainless Steel & Black Stainless Stainless Steel N/A N/A
Replacement Filter P4INKFILTR (not included) P4INKFILTR (not included) P4INKFILTR (not included) P4INKFILTR N/A
Included Accessories Side Tank, Drip Tray, Tank Clip & Ice Scoop Side Tank, Drip Tray, Tank Clip & Ice Scoop Side Tank, Drip Tray, Tank Clip & Ice Scoop Water Filter - P4INKFILTR Cleaning Kit - P4INKCLEAN

What's in the box

  • Ice Maker, Drip Tray, Ice Scoop
  • Looking for specific info?

    Customer reviews

    4.1 out of 5 stars
    4.1 out of 5
    4,317 global ratings

    Customers say

    Customers are happy with ease of use, and appearance of the ice maker. They mention that it does not draw water, and leaves water in the bottom of the reservoir. They also say that it is very noisy when it's making ice. Customers disagree on cleanability, quality, size, and value.

    AI-generated from the text of customer reviews

    125 customers mention110 positive15 negative

    Customers like the ease of use of the ice maker. They say it's easy to set up and use, comes with explicit instructions, and is trouble free. Customers also mention that the XL bottle is great and convenient.

    "Set up is easy. Ice maker should be near a sink. I can not imagine having it without the extra tank...." Read more

    "...Love this machine, easy to set up, clean and get going. It’s very quiet. We use a lot of ice and this fits the bill...." Read more

    "...Keeps a decent amount of ice on hand. Easy to maintain and trouble free." Read more

    "The setup is relatively easy, but there is a cleaning process that takes a while...." Read more

    40 customers mention32 positive8 negative

    Customers like the appearance of the ice maker. They say the stainless steel looks nice, the color is great, and it feels premium. Some mention that the slick look of the machine fits amazing in any style of kitchen and that it makes it very easy to see when more water is needed.

    "...Ice Maker:-The aesthetic design is great. Well done.-The sound level is moderate. It's quieter than most, louder than some...." Read more

    "...May not even last long enough to chill the drink. But it does look pretty cool setting on the counter." Read more

    "...You can hook it up to your phone. Looks esthetic on the counter top. Im telling you I HIGHLY recommend this...." Read more

    "...The first con we noticed was the water tank design. You have to remove the tank, fill it with water and then "flip it" back into the base...." Read more

    836 customers mention459 positive377 negative

    Customers are mixed about the quality of the ice maker. Some mention that it makes great ice, and is always full of ice. However, others say that it's broken and won't make any ice anymore. Some customers also say that the icing melts extremely fast.

    "...The ice is perfect and makes drink cold fast with little foam. Not hard to chew and is helping me get more daily water intake...." Read more

    "...Tomorrow I will be contacting the BBB. Shoddy engineering on product, worse on support. To recent purchasers, enjoy the ice, it is indeed fantastic...." Read more

    "...Just start a couple of hours before you need it. This is real ice, not hallow bullets that spit out every few minutes. It takes a minute...." Read more

    "...The Opal 2.0 has been a game changer for us. Makes more ice than we can use, and when the summer comes around I can see it getting plenty of use for..." Read more

    206 customers mention68 positive138 negative

    Customers are mixed about the value of the ice maker. Some mention that it's worth the price of purchase, and a sound investment. However, others say that it is not worth the money, and is a huge waste of time.

    "...But this purchase has been nothing but pure frustration and a huge time waster...." Read more

    "...Now that we've had it for almost a year, I can tell you it is DEFINITELY worth it! This ice maker is so amazing!..." Read more

    "...This 1st unit was a giant waste of time for a stupendous disappointment.UPDATE: We received a functional replacement unit on July 6th...." Read more

    "These are great ice makers this is my second one they are a little expensive but I think worth it makes ice pretty quick and not noisy at all the..." Read more

    107 customers mention43 positive64 negative

    Customers have mixed opinions about the cleanability of the ice maker. Some mention that it is easy to clean and descale, while others say that it requires constant cleaning and that the self cleaning feature does not work. The tubes on the back get dirty, and you need some pipe cleaners to get into them.

    "The setup is relatively easy, but there is a cleaning process that takes a while...." Read more

    "...Love this machine, easy to set up, clean and get going. It’s very quiet. We use a lot of ice and this fits the bill...." Read more

    "...The ice is delicious, it's super easy to use, annoying to clean, and it gurgles and wheezes, but honestly, we loved it until 'return because of light..." Read more

    "...A full bin takes about 12 hours to fully melt! Cleaning is very easy but time consuming at 20-30 minutes of automatic cleaning with bleach/water..." Read more

    52 customers mention32 positive20 negative

    Customers have mixed opinions about the size of the ice maker. Some say it's the perfect size and provides the perfect sized cubes, while others say it was not large enough for what they needed and the water tank was too small.

    "...It's large! Check the dimensions because it will take up a good chunk of your counters...." Read more

    "...But… the clip that hold the side tank on will not fit...." Read more

    "...It is quiet and easy to use. Easy to clean. The pellets of ice are the size I wanted. I recommend." Read more

    "Love love love this product. We use it every day. Makes the perfect size ice." Read more

    422 customers mention112 positive310 negative

    Customers are not happy with the noise of the ice maker. They mention that it squeaks loudly at random times and is very noisy when it's making ice.

    "...12/12/22- had to set it to cycle off every few hours otherwise it starts squealing. The internal defrost cycle does not seem to work that great...." Read more

    "...Not much longer the noise became overwhelming and we simply had to just turn the unit completely off (see video that support requested from me)...." Read more

    "...Love this machine, easy to set up, clean and get going. It’s very quiet. We use a lot of ice and this fits the bill...." Read more

    "...It does make a slight humming noise but it's at such a low decibel level so it's barely noticeable...." Read more

    74 customers mention18 positive56 negative

    Customers are dissatisfied with the water quality of the ice maker. They mention that it constantly says add water, does not draw water, and sometimes thinks it's out of water. Some say that the reservoir is full and the hose is still attached.

    "...The reservoir was still full of water. I called G.E. back and told them what happened...." Read more

    "...We can get that from the ice maker itself.-There's no water level detection...." Read more

    "...6. For the past two weeks I have been getting the add water message when there is water in the tank...." Read more

    "...that I don't have to clean as much using distilled water, I don't have to drain often, and I can leave it on constantly...." Read more

    DO NOT BUY. Go get the Opal 1 version, this one is just plain terrible. And so is Opal support.
    1 Star
    DO NOT BUY. Go get the Opal 1 version, this one is just plain terrible. And so is Opal support.
    ==========Final update: 7/25/2023: OnPoint responded to the BBB complaint. I was offered to continue waiting an undetermined amount of time for a 3rd new unit, I opted to get completely out of this mess. The 2nd unit is being shipped back right now and upon receipt, GE is providing a full refund. Meanwhile I already have an Opal 1 in its place and quite happy, and it was about 1/2 the price. So what would you gain by going the Opal 2 route (other than a giant headache)? A front panel that lights up letting you know, by words, what is going on with the ice maker. The Opal 1 has an LED ring that pulses or changes color and you kinda have to decipher it but it isn't any big deal. The 2 also has the app and you can schedule the ice maker to turn on and off at certain times or even tap a button on your phone to turn it on or off. I kinda liked that so what I've already done is programmed a smart plug to work on a schedule and it can be controlled via app as well so nothing lost there.'Sonic' ice is absolutely spectacular. There are now lots of these ice makers on the market. My biggest advice is to make sure to get one that includes a side tank or is directly plumbed to your R/O system otherwise you'll forever be jumping up and refilling small amounts of water.===========Another update: 7/17/2023: I submitted a complaint with the BBB over the weekend regarding OnPoint Warranty Solutions LLC which is the official support group for GE Opal. I also offered to provide 33 emails I've had with support (sent/received). I have still not had any communication returned from support. Buyer beware if you need any product support, which you most likely will. Working on figuring out a contact directly with GE to discuss the product and experience with support. I had actually requested this information from Onpoint but have not had a response.===========Update 7/13/2023: nothing to report. GE Opal "advanced" support has gone completely dark. No tracking info on a replacement unit (which by the way would be Unit #3 since March). I've requested tracking info multiple times on the 3rd unit and they are non-responsive. I think these Opal units are like playing craps, sometimes you run hot and have a great time, but most of the time you end up heading back to your hotel room early with nothing in your pocket because the casino drained you.Not sure what else to say. Tomorrow I will be contacting the BBB. Shoddy engineering on product, worse on support. To recent purchasers, enjoy the ice, it is indeed fantastic. Just be ready to have your experience take a 180 on you. Then I wish you the best of luck with your giant paperweight.I'm still holding onto hope that I'll be able to provide a much better update on this.==========Review written by my husband.DO NOT BUY. Absolutely terrible product and terrible support. Yes when it works the ice is spectacular, but go buy the Opal 1 version. I know multiple people who have the Opal 1, never use distilled water and never descale and never have problems. The GE developers got this product wrong.Purchased March 11, 2023. Plain and simple, this product has issues and support is terrible. Within a couple of weeks of purchasing we noticed some strange noises coming from the unit. Not much longer the noise became overwhelming and we simply had to just turn the unit completely off (see video that support requested from me). Too late to return so we worked with Opal support. The experience overall has been terrible.The number one thing that support says is to always use distilled water. Yet nowhere on the product does it state this and I don't know anyone who would buy an expensive ice maker to also have to always purchase special water to use in it. We have an R/O system in place and always use that. The other thing that support will say is that every two weeks you have to descale the unit. This means removing all ice and draining all water, adding in a mixture of water and vinegar and running that through the cleaning cycle several times, then flush that all out, wiping everything down good, make several batches of ice and throw that away to make sure you are not mixing all that vinegar in with your icewater or drink. The descaling process basically take overnight as you have to stuff a rag or sponge up into the unit and let it sit during this downtime process. We also purchased the official GE Opal filter. This makes no difference in operation of this unit and is a waste of money.After working with support for weeks and weeks, they finally said they would send a replacement unit. Their standard process for replacement is to send a refurbished unit. So now you pay lots of money for a product that doesn't work right only to get a unit that someone else had a problem with and was returned? Upon receipt of this 'new' replacement unit, the instructions state that there could be some leftover crud from their cleaning process. Yeah, okay, see the next picture. I spent two hours trying to clean that crap out of the unit, flushed several cycles through, tossed ice, that stuff is still everywhere. I decided to keep trying to clean it anyway. BUT, when I then proceeded to connect the unit to my home network, the password printed on the label on the back of the unit didn't work. I struggled for some time before reaching out to support and providing that information plus the picture of the disgusting unit. The manager seemed a bit shocked and personally called me, the unit should never have been shipped that way and it was obvious and acknowledged that they completely messed up repairing someone else's returned unit that had wifi problems and wasn't cleaned right and then sent to me. The outcome of this: I was told I would be receiving a brand new replacement unit. Flash forward 2 1/2 weeks later, I still have not received any shipping/tracking information and unit #2 that I have at the house now sits dark on the counter. When I asked repeatedly for tracking information I was asked to have patience as the supply chain was having issues.At this point I specifically requested a full refund as it has been several months with nothing but a crappy experience and very little ice to enjoy along the way. We'll see how this all pans out but my advice based on my personal experience with this product and their support is to avoid it completely. I was going to suggest to purchase the extra coverage but I can't in good conscience advise anyone to pay for this product period. Go out and google opal ice maker noise, or why does my opal ice maker scream like a banshee, something along those lines. You'll see lots of people sharing. For many this occurs after the warranty period (you know, that time where they'll gladly send you a used replacement) and they tear the thing apart and try to experiment with different ideas to solve the problem. One post I read even said the buyer eventually just tossed it in his garage because it is unusable.I'll update this review once I hear something back from support. But this purchase has been nothing but pure frustration and a huge time waster. The simple fact that they say you have to use distilled water and a full descaling/cleaning with downtime every two weeks should create a class action suit as nowhere does the product state this when considering a purchase. I'm mad as hell about this purchase but it sure looks like GE doesn't care, or stand by it's products.
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    Top reviews from the United States

    Reviewed in the United States on December 4, 2022
    Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
    Customer image
    5.0 out of 5 stars Very nice ice Maker, My family loved it.
    Reviewed in the United States on December 4, 2022
    Set up is easy. Ice maker should be near a sink. I can not imagine having it without the extra tank. We fill the tank at least once a day for a family of 4. (Get the tank!) I had to try about 10 times to get WIFi App to sink up. We shut the ice maker off at 9pm and it still has ice in when we turn it at 6am. We have an open floor plan so it is a little louder than I had hoped but I feel like you just get used to it. A few days after use it said I need to descale it even though we have a water softener. GE said to unplug it let it rest. The Error went a way. I did purchase the extended warranty. Lots of good ytube videos on how to open it up and clean the inside. Will update this review in a few month. The ice is perfect and makes drink cold fast with little foam. Not hard to chew and is helping me get more daily water intake. The drip tray is my only complaint so far. When you open the ice drawer it drips so you need a paper towel.

    12/12/22- had to set it to cycle off every few hours otherwise it starts squealing. The internal defrost cycle does not seem to work that great. So I would not advise trying to run it for 16 hours straight.

    12/26/22- so still dealing with squealing. I have been playing around with the schedule to give it more chances to defrost. I think the squealing comes from it not being about to push the frozen ice out. Still love the ice so not giving up yet.

    12/28/22- did several cleaning cycles with bleach. Set up running time for hour on then and hour off. Moved it so it has good ventilation on both sides. No squealing so far after changes.

    1/14/23- to sync up to phone app pull up a chair and sit right next to it with your phone. Any further away does not seem to work. My machine has been working fine as long as it has several off cycles between run times. If I try to leave it on for more than a few hours it always start making unpleasant noises. It has lost WiFi twice and each when it keeps running without programming it starts making all kinds of bad noises. Just my personal experiences. Keep with a on/off hourly schedule.
    Images in this review
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    Customer imageCustomer imageCustomer imageCustomer imageCustomer imageCustomer imageCustomer imageCustomer imageCustomer imageCustomer image
    166 people found this helpful
    Report
    Reviewed in the United States on February 26, 2024
    Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
    4 people found this helpful
    Report
    Reviewed in the United States on July 7, 2023
    Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
    Customer image
    1.0 out of 5 stars DO NOT BUY. Go get the Opal 1 version, this one is just plain terrible. And so is Opal support.
    Reviewed in the United States on July 7, 2023
    ==========
    Final update: 7/25/2023: OnPoint responded to the BBB complaint. I was offered to continue waiting an undetermined amount of time for a 3rd new unit, I opted to get completely out of this mess. The 2nd unit is being shipped back right now and upon receipt, GE is providing a full refund. Meanwhile I already have an Opal 1 in its place and quite happy, and it was about 1/2 the price. So what would you gain by going the Opal 2 route (other than a giant headache)? A front panel that lights up letting you know, by words, what is going on with the ice maker. The Opal 1 has an LED ring that pulses or changes color and you kinda have to decipher it but it isn't any big deal. The 2 also has the app and you can schedule the ice maker to turn on and off at certain times or even tap a button on your phone to turn it on or off. I kinda liked that so what I've already done is programmed a smart plug to work on a schedule and it can be controlled via app as well so nothing lost there.

    'Sonic' ice is absolutely spectacular. There are now lots of these ice makers on the market. My biggest advice is to make sure to get one that includes a side tank or is directly plumbed to your R/O system otherwise you'll forever be jumping up and refilling small amounts of water.

    ===========
    Another update: 7/17/2023: I submitted a complaint with the BBB over the weekend regarding OnPoint Warranty Solutions LLC which is the official support group for GE Opal. I also offered to provide 33 emails I've had with support (sent/received). I have still not had any communication returned from support. Buyer beware if you need any product support, which you most likely will. Working on figuring out a contact directly with GE to discuss the product and experience with support. I had actually requested this information from Onpoint but have not had a response.
    ===========

    Update 7/13/2023: nothing to report. GE Opal "advanced" support has gone completely dark. No tracking info on a replacement unit (which by the way would be Unit #3 since March). I've requested tracking info multiple times on the 3rd unit and they are non-responsive. I think these Opal units are like playing craps, sometimes you run hot and have a great time, but most of the time you end up heading back to your hotel room early with nothing in your pocket because the casino drained you.

    Not sure what else to say. Tomorrow I will be contacting the BBB. Shoddy engineering on product, worse on support. To recent purchasers, enjoy the ice, it is indeed fantastic. Just be ready to have your experience take a 180 on you. Then I wish you the best of luck with your giant paperweight.

    I'm still holding onto hope that I'll be able to provide a much better update on this.
    ==========

    Review written by my husband.

    DO NOT BUY. Absolutely terrible product and terrible support. Yes when it works the ice is spectacular, but go buy the Opal 1 version. I know multiple people who have the Opal 1, never use distilled water and never descale and never have problems. The GE developers got this product wrong.

    Purchased March 11, 2023. Plain and simple, this product has issues and support is terrible. Within a couple of weeks of purchasing we noticed some strange noises coming from the unit. Not much longer the noise became overwhelming and we simply had to just turn the unit completely off (see video that support requested from me). Too late to return so we worked with Opal support. The experience overall has been terrible.

    The number one thing that support says is to always use distilled water. Yet nowhere on the product does it state this and I don't know anyone who would buy an expensive ice maker to also have to always purchase special water to use in it. We have an R/O system in place and always use that. The other thing that support will say is that every two weeks you have to descale the unit. This means removing all ice and draining all water, adding in a mixture of water and vinegar and running that through the cleaning cycle several times, then flush that all out, wiping everything down good, make several batches of ice and throw that away to make sure you are not mixing all that vinegar in with your icewater or drink. The descaling process basically take overnight as you have to stuff a rag or sponge up into the unit and let it sit during this downtime process. We also purchased the official GE Opal filter. This makes no difference in operation of this unit and is a waste of money.

    After working with support for weeks and weeks, they finally said they would send a replacement unit. Their standard process for replacement is to send a refurbished unit. So now you pay lots of money for a product that doesn't work right only to get a unit that someone else had a problem with and was returned? Upon receipt of this 'new' replacement unit, the instructions state that there could be some leftover crud from their cleaning process. Yeah, okay, see the next picture. I spent two hours trying to clean that crap out of the unit, flushed several cycles through, tossed ice, that stuff is still everywhere. I decided to keep trying to clean it anyway. BUT, when I then proceeded to connect the unit to my home network, the password printed on the label on the back of the unit didn't work. I struggled for some time before reaching out to support and providing that information plus the picture of the disgusting unit. The manager seemed a bit shocked and personally called me, the unit should never have been shipped that way and it was obvious and acknowledged that they completely messed up repairing someone else's returned unit that had wifi problems and wasn't cleaned right and then sent to me. The outcome of this: I was told I would be receiving a brand new replacement unit. Flash forward 2 1/2 weeks later, I still have not received any shipping/tracking information and unit #2 that I have at the house now sits dark on the counter. When I asked repeatedly for tracking information I was asked to have patience as the supply chain was having issues.

    At this point I specifically requested a full refund as it has been several months with nothing but a crappy experience and very little ice to enjoy along the way. We'll see how this all pans out but my advice based on my personal experience with this product and their support is to avoid it completely. I was going to suggest to purchase the extra coverage but I can't in good conscience advise anyone to pay for this product period. Go out and google opal ice maker noise, or why does my opal ice maker scream like a banshee, something along those lines. You'll see lots of people sharing. For many this occurs after the warranty period (you know, that time where they'll gladly send you a used replacement) and they tear the thing apart and try to experiment with different ideas to solve the problem. One post I read even said the buyer eventually just tossed it in his garage because it is unusable.

    I'll update this review once I hear something back from support. But this purchase has been nothing but pure frustration and a huge time waster. The simple fact that they say you have to use distilled water and a full descaling/cleaning with downtime every two weeks should create a class action suit as nowhere does the product state this when considering a purchase. I'm mad as hell about this purchase but it sure looks like GE doesn't care, or stand by it's products.
    Images in this review
    Customer image
    Customer image
    429 people found this helpful
    Report
    Reviewed in the United States on January 19, 2024
    Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
    8 people found this helpful
    Report
    Reviewed in the United States on October 6, 2023
    Style: Opal 2.0Color: Stainless SteelVerified Purchase
    34 people found this helpful
    Report