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Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - White

4.5 4.5 out of 5 stars 822 ratings

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Ask to set reminders, check your calendar, control smart home devices, and more with this PC.
Alexa Built-in Learn more

Alexa Built-in

This PC has been certified by Amazon. With Alexa built-in, you can set reminders, see your calendar, control your smart home, and more.

Brand Facebook
Model Name 899-00048-01
Connectivity Technology Wireless
Special Feature Touch Screen
Indoor/Outdoor Usage Indoor

About this item

  • Easily video call with friends and family using your Messenger, WhatsApp or Zoom account, even if they don't have Portal.
  • Smart Camera automatically pans and zooms to keep everyone in frame, so you can catch up hands-free.
  • Hear and be heard. Smart Sound enhances your voice while minimizing unwanted background noise.
  • Experience even more together. Join or host a group call of up to 50 people with Messenger Rooms.
  • Become some of your children's favorite storybook characters as you read along to well-loved tales with music, animation and immersive AR effects.
  • Listen to your favorite music and streaming apps like Spotify or Pandora, display your photos from Instagram and Facebook, broadcast with Facebook Live, and more
  • Work smarter from home with partners like Zoom and Workplace from Facebook. Connect with co-workers even if they’re remote.

What's in the box

  • Device, Camera Cover, Power Adapter, Quick Start Guide
  • Product Description

    Portal from Facebook is smart video calling designed to fit your home. Easily video call friends and family on their smartphones and tablets with Messenger, WhatsApp or Zoom, even if they don’t have Portal. Enjoy an effortless video calling experience for large groups with Messenger Rooms, which lets you start or join calls of up to 50 people. Smart Camera pans and zooms to keep up with the action, and automatically adjusts to keep everyone in view. Smart Sound enhances the voice of whoever is talking, while minimizing background noise. Portal is private by design and all calls are encrypted. You can easily disable the camera and microphone, or block the camera lens with a single switch. Experience even more together with the ever-growing AR experiences library on Portal. Become some of your children’s favorite storybook characters with Story Time, where well-loved tales come to life with music, animation and immersive effects. Display your Instagram and Facebook photos directly to your Portal with the mobile app. You can even share photos during calls. Facebook Live makes it easy to broadcast hands-free to family, friends and fans. With additional account activations, you can enjoy music, videos, news, games and more from our growing list of partners including Spotify, Pandora, iHeartRadio and the Food Network. You can also work smarter from home with partners like Zoom and Workplace from Facebook. With Alexa Built-in, you can ask a question, set a timer, add items to your shopping list, control your smart home and more. Portal needs a wireless internet connection and AC power. Screen images simulated. User experience may vary. Additional registration, terms and fees may apply.

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    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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    Customer reviews

    4.5 out of 5 stars
    4.5 out of 5
    822 global ratings

    Customers say

    Customers like the picture quality and entertainment value of the security camera. For example, they mention it has a great screen, and clear picture. They also say it's a good way to connect with family and share time. Customers are also satisfied with the sound quality. That said, opinions are mixed on ease of installation, value, size, video chatting, and connectivity.

    AI-generated from the text of customer reviews

    23 customers mention16 positive7 negative

    Customers are mixed about the value of the security camera. Some mention it's a great product, awesome item, and solid from a functionality standpoint. However, others say that it' overpriced with limited functionality and not worth the money.

    "...It's still loud and the camera is awesome as it pans to where there is motion or voice. It does work from 25-30 feet away...." Read more

    "...This unit, the portal plus has very good and loud enough sound for seniors. Camera auto tracks the subject speaking flawlessly...." Read more

    "...The camera is AWESOME- really, it pans and zooms on people in the room seemlesly. The audio is good even if grandpa doesn’t have his hearing aids in." Read more

    "...is already starting to rattle... For a device this well built and this expensive, it's a shame...." Read more

    15 customers mention15 positive0 negative

    Customers are satisfied with the picture quality of the security camera. They mention that it has a great screen, the video quality is great, and the picture is clear. Some say that the camera is very high quality and the speakers sound great.

    "...This is an outstanding device. It is crystal clear and has a beautiful wide screen review...." Read more

    "...Pros:Video qualityEventual WhatsApp encrypted video capabilityCamera auto adjustment to fit everyoneCons:..." Read more

    "...The camera is very high quality and the speakers sound great.What I do not like is the Alexa integration is limited...." Read more

    "...Unfortunately, it was extremely disappointing. The video quality was great. The other person can hear and see me fine...." Read more

    13 customers mention13 positive0 negative

    Customers find the security camera great for connecting with family, sharing time, and staying in touch. They also say it's the most amazing communication tool, with clear pictures. Customers also say the camera is great for families and the elderly, allowing them to stay in touch and watch stuff together. They say the kids love YouTube and they are able to video chat with their grandchildren.

    "...Its so fun!You can watch stuff together on it, but that feature does need to be a little easier...." Read more

    "So perfect for staying connected with family and loved ones!..." Read more

    "...This truly enables us to all communicate flawlessly and is fantastic in that regard...." Read more

    "...For me, It is the most amazing communication tool of all.I use it for chatting with family, friends etc..." Read more

    9 customers mention7 positive2 negative

    Customers like the sound quality of the security camera. They say the sound from its good sized speakers is excellent, loudness was definitely required, and the volume is adjustable. They also appreciate the voice control.

    "...The speakers are loud so they can really hear me . It's volume is adjustable too for those not so deaf. This loudness was definitely required...." Read more

    "...This unit, the portal plus has very good and loud enough sound for seniors. Camera auto tracks the subject speaking flawlessly...." Read more

    "...The audio is good even if grandpa doesn’t have his hearing aids in." Read more

    "...issue has been the speaker, which only after 3 months is already starting to rattle... For a device this well built and this expensive, it's a shame...." Read more

    22 customers mention13 positive9 negative

    Customers are mixed about the ease of installation. Some mention it's super easy to use and setup, while others say it struggles to pick up simple instructions. Some say the product has simple touchscreen buttons, while other say it requires a fair amount of manual work for every call.

    "...They just have to hit answer button. Easy peasy...." Read more

    "...Not many instructions were included, or required for me to set it up, and for my elderly parents to use." Read more

    "So, this is the simplest alternative I could find to use with elderly relatives for video chat...." Read more

    "...It is super easy to use and my 5-year-old now can call me from home while I am at work...." Read more

    11 customers mention5 positive6 negative

    Customers are mixed about the size of the security camera. Some mention that they love the size, saying it's bigger than they thought. They also appreciate the large display and loud speakers. However, others say that the device is also rather large, takes up a lot of space, and the screen is too small.

    "...The main benefit I saw is that display is large and the speakers are loud and voice control is available...." Read more

    "...nice, but the audio quality wasn't great and I felt like the screen was too small...which detracts from the experience of mimicking a real..." Read more

    "...It is crystal clear and has a beautiful wide screen review. I have placed a smaller device in my office, with the larger device at home...." Read more

    "...This larger model is not cheap but I have a wife and two little ones that want to talk to me at the same time, the fact that it adjusts the camera..." Read more

    10 customers mention5 positive5 negative

    Customers are mixed about the video chatting. Some mention that it's great as a video chat device, and allows them to video call people from it. However, others say that it is disappointing and only useful as s a Facebook Messenger Video Service. The video chats are very choppy and nowhere near as smooth as using other devices.

    "...My original comments still apply. The video call is it's main purpose and best use case...." Read more

    "...The Facebook video chats are very choppy and nowhere near as smooth as using our other devices for Facebook video chats...." Read more

    "...It’s automatically zooming in and out and following camera is its best feature...." Read more

    "Really disappointing. Really only useful as a Facebook Messenger Video Service...." Read more

    9 customers mention3 positive6 negative

    Customers are mixed about the connectivity of the security camera. Some mention that the apps allow them browsing, streaming music, streaming movies, and using Alexa for playing music. However, others say that the Portal works for Facebook but fails badly for full Alexa integration, has connection issues, and the Alexa portion of the portal does not integrate well.

    "...Without the adapter, it worked so-so - there were occasional connection issues and whatnot...." Read more

    "...The apps allows us browsing, streaming music, streaming movies, etc. It even have a Story Time feature for your viewers...." Read more

    "...What I do not like is the Alexa integration is limited...." Read more

    "...functionality however, the Alexa portion of the portal does not integrate well. I do not have the ability to play my Apple Music on this device...." Read more

    Highly recommended for Portal to Portal calls
    4 Stars
    Highly recommended for Portal to Portal calls
    I have purchased both this and the smaller device (portal+ and portal).This is an outstanding device. It is crystal clear and has a beautiful wide screen review. I have placed a smaller device in my office, with the larger device at home. It is super easy to use and my 5-year-old now can call me from home while I am at work. Do note that I am using this only for portal to portal calls. I do not use this to call through any other device. In that regard, it is flawless.The only reason I gave it one * off is that the portal + is fairly big and conspicuous. Unlike the smaller device (which I also have), this is awkward to place and takes up a lot of space due to its unusual size. The smaller portal device is perfect and I would strongly recommend that be your first purchase.I have used this with one device in my office, one device at home and one device at my parents. This truly enables us to all communicate flawlessly and is fantastic in that regard.Please ignore people who are rating this device solely on the company's actions. The goal should really be to rate the device and how functions and performs. Having said that, I do notice unusual activity with reviews. Interestingly enough even though I really like the smaller portal and would rated five stars, I have been unable to do so. See image enclosed. Bizarre. I have been an Amazon customer for over a decade have never seen this before.​
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    Top reviews from the United States

    Reviewed in the United States on May 3, 2020
    18 people found this helpful
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    Reviewed in the United States on December 13, 2020
    6 people found this helpful
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    Reviewed in the United States on December 5, 2020
    5 people found this helpful
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    Reviewed in the United States on June 1, 2021
    4 people found this helpful
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    Reviewed in the United States on March 26, 2021
    4 people found this helpful
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    Top reviews from other countries

    Translate all reviews to English
    Janet Caffrey
    5.0 out of 5 stars So much more than a fantastic video calling device.
    Reviewed in Canada on February 5, 2021
    shaun
    5.0 out of 5 stars Big Screen Portal for even better experience!
    Reviewed in Singapore on March 4, 2021
    Customer image
    shaun
    5.0 out of 5 stars Big Screen Portal for even better experience!
    Reviewed in Singapore on March 4, 2021
    Device is awesome! Large screen and big icons help parents & older users video chat with their loved ones through various apps available for Portal. Just note when using that these devices have multiple mics all around, so the other side can even pickup on background chatter..😁

    Seller has been extremely attentive to customer service. Excellent purchase overall!👍🏽
    Images in this review
    Customer image
    Customer image
    One person found this helpful
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    J. Blake
    5.0 out of 5 stars Keeping in touch with family couldn't be easier
    Reviewed in Canada on January 30, 2021
    One person found this helpful
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    Jay
    4.0 out of 5 stars Tres beau hardware mais softare limiter
    Reviewed in Canada on January 5, 2021
    2 people found this helpful
    Report