Masks are reusable and can be safely washed. To do so please handwash in warm water and soap, then line dry. Make sure to wash your face mask after every use and replace with a new one. Remove the filter and nose wire before washing.

To better determine your face mask size, or size for a friend or family member, it is recommended to measure the height of your (or theirs) favorite mask, this way you can guarantee a better fit.

For sizes available please go to each specific listing.

No, but we have exceptions is the package is unopened.

Face mask are considered intimate items, so they cannot be returned or exchanged for health and hygiene reasons once you have opened the package. Please make sure to double check your size and place your order with enough time taking into account the time it takes to prepare the order and shipping times.

*Please note that shipping times applies once the item has been shipped, it does not apply from the time you place the order.

Please see Return Policy if you wish to make a return.

We’ll accept return requests for items that are unopened, unused, with the original external shipper envelope still intact.

The product(s) must be in their original packaging, if applicable, in the same condition it was received. If you wish to return your item, we must receive your request within 14 days of the date you received your item.

After you’ve submitted a return request to us, we will send you a PDF of a return shipping label. Please print it out and affix to your package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Once we receive your returned item, we will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

We do not provide refunds based on USPS delays, lost, or damaged items. For lost items please contact USPS. Shipping on returned merchandise is nonrefundable. Costumers are responsible for return shipping charges. Services and digital items are nonrefundable.

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us within 14 days of receiving your product to begin the process.

No exchanges for digital products, if you have a question or need help with editing please contact me.

We can cancel and refund your order if your order has not yet shipped. If your order has been shipped please follow our return policy.

We cannot offer cancelations for digital products.

This shop is not responsible for delays with USPS once the package is in transit. First Class Mail is included in all shipments and tracking numbers are provided to you, you are responsible to track your package and follow up with USPS if you have any questions about shipping or are experiencing shipping delays once your package is in transit.

Unlike First Class Mail or Priority Mail, Priority Mail Express has a money-back guarantee if your mailpiece is not delivered by the promised time, please contact USPS if you selected Priority Mail  Express and your package did not arrive on time. First Class Mail or Priority Mail does not guarantee that your package will arrive by a certain date.

Shipping and delivery estimates are provided by USPS and the Etsy platform, not provided by the shop. These can be found in the item's listing, checkout, and your invoice.

Please make sure to order your item with enough time in advance to take into account any post office delays that may occur in transit.

All orders are shipped with USPS First Class Mail unless selected otherwise with your purchase. Shipping upgrades apply to shipping and does not cut down on processing times.

Priority Mail and First Class Mail doesn't offer a delivery guaranteed, meaning your package may be delayed. Priority Mail Express is a guaranteed service meaning your package should be delivered as promised, or you get your money back from USPS.

Due to the nature of digital products, I cannot offer any refunds or exchanges. If you have questions prior to purchase, please contact me.

If you need help with editing or size changes I can do that for an extra charge, Please contact me so I can direct you to the appropriate listing for this.