I changed carriers to reduce the ridiculous monthly cost of cell phone carriers. Even though I was still on the Verizon “network” (their towers), the company I chose made it so that only select phones work on their network. My current phone didn’t, so I bought this Motorola Razr+ 2024 flip phone hoping it would be similar to Motorola’s StarTac of decades ago, or even one of their somewhat later versions of the flip phone.I like the idea of a bigger screen on the inside with a decent-sized screen on the outside that you could easily see and use. The phone I replaced was a rugged, heavy-duty phone as I tend to be rough on phones. I bought Motorola’s protective case for it, and even purchased a protective belt holster, too.Although, there were functionality issues, and not as high-quality pictures as I had hoped, I kind of liked the phone, especially it’s compact size on my hip. It had its quirks, but every phone does.One day, I was working outside in and around my garage. I was bending down and bending over as I worked. Without warning, the phone fell off my belt – not just my phone, but the whole holster came unclipped and fell striking the concrete. I didn’t think much about it as it was just a short fall, and it was fully protected by the protective case and the holster.Later, when I opened it, I felt and heard what sounded like crunching glass. Several vertical lines showed up on the inside screen. Examining my phone to see how it could have gotten damaged with all the protection around it, I noticed that there was a very small, narrow, and minor dent on the metal hinged area. That “insignificant” dent had precipitated the unfolding catastrophe. That is a major design flaw. And why didn’t Motorola’s protective case protect that critical, key area?Everything was still functional, so I just continued working. However, when I opened the phone again, more crunching occurred, and more vertical lines appeared, plus some black areas appeared around the center of the screen – the death throes of glass LED screens. It only got worse, and functionality of the interior screen rapidly started going away. Soon, the black had spread across half the top and bottom halves of the interior, main screen. Nearly all functionality soon disappeared on the interior screen. Fortunately, the outside screen was fully functional still, but some apps only work on the large interior screen.I tried going online on Motorola’s website to access the Motocare Warranty I had purchased for the phone. Motorola’s website has lots of issues, and it was impossible for me to access anything regarding my phone let alone the warranty. I even cleared everything and tried again and again. Finally, I was able to find way to contact Motorola via phone.I explained the problem, and they seemed to be more than willing to help, although, I ended up getting hung up on three (3) times in a row as I was being transferred directly to their warranty department, although, I was talking to someone in warranty. The fourth time I was given a tracking number, then was hung up on again as I was waiting for someone else. The fourth person I talked to told me that my warranty was only good for non-damage even though I specifically purchased one to cover damage, why else would I purchase additional warranty coverage. This continued until I was finally hung up on the sixth time while waiting for someone that would help resolve the issue. Riiiight.It was at this time I realized that all the other negative reviews I had seen previously were there for a reason. The phone is pretty good, except for a critical weakness where it is most likely to get damaged, Motorola doesn’t protect that area with anything, Motorola’s website isn’t really functionally helpful, and their customer service is quite literally non-existent. Other than those few things, Motorola excels as a company.I paid more than a pretty penny for this phone and got a max of five months of use out of it before it became essentially of little to no use to me. Would I recommend it for others? Absolutely not. Well, if you wrap the phone in bubble wrap (I have found a case that does have a protective cover for the metal hinge), buy a non-Motorola accident warranty, and take on the liability that your phone can easily be damaged which won’t be covered by Motorola even if you buy their Motocare Warranty, then feel free to do so.Motorola is no longer the excellent company it once was. It has devolved into a worthless pile of excuses, passing the buck, and the opposite of customer care.