Premium bedding, down comforters, pillowtop beds, free minibar items
Check availability

Reviews of SO/ Paris Hotel

5 out of 5
SO/ Paris Hotel
10 Rue Agrippa d'Aubigné, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 109 reviews" "
Rating 8 - Good. 14 out of 109 reviews" "
Rating 6 - Okay. 6 out of 109 reviews" "
Rating 4 - Poor. 1 out of 109 reviews" "
Rating 2 - Terrible. 4 out of 109 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room well appointed and has a nice view of the Major landmarks, but as expected on the smaller side for Paris.
Stayed 3 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 25, 2024
Dear William, Thank you for sharing your feedback with us. It is a pleasure welcoming you in our Parisian Lighthouse and we are thrilled to read how much you enjoyed your experience at SO/ Paris. The entire team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Pascal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel all around with stunning views of Paris. The breakfast buffet is outstanding. The staff, service, location and amenities are world class.
Stayed 2 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 22, 2024
Dear Pascal,Thank you for your feedback ! It was a pleasure having you with us and we are delighted to read how much you enjoyed your stay in our Parisian Lighthouse. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Yohannan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience, and the staff was super chill and attentive!
Stayed 5 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 22, 2024
Dear Yohannan, Thank you for sharing your feedback with us. It was a pleasure welcoming you and we are delighted to read how much you enjoyed your experience in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 Good

Luong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not feel like being in a 5 stars hotel.
Stayed 5 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 22, 2024
Dear Luong, We're sorry to hear that you didn't feel like you were experiencing the level of service and comfort expected from a five-star hotel during your stay with us. Your satisfaction is of utmost importance to us, and we take your feedback seriously.Please feel free to reach out to us directly with any additional feedback or concerns you may have to make sure that we look into the matter accordingly. I hope that we will be able to welcome you back soon in our Parisian Lighthouse for, I can assure you, a wonderful experience. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Sanyogita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 15, 2024
Dear Sanyogita, Thank you for rating your experience at SO/ Paris. It was a pleasure welcoming you in our Parisian Lighthouse and we are looking forward to see you again soon wih us. Stefan ViardGeneral Manager - SO/ Paris

2/10 Terrible

Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff appeared immature, does not know how to apologize and absolutely knows nothing about service recovery. Requested water to be sent to the room, never got the water, even after making the request twice. Had to walk to the store to buy water. Instead I got a voucher for 2 drinks at the bar. Didn’t want alcohol, I needed H2O. They never apologized when they messed up my check in and the issue with my CC. Stay was ok but it appeared there were no senior staff on duty maybe more customer service training is warranted.
Stayed 5 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 15, 2024
Dear Ann,First of all, I would like to thank you for taking the time to share your feedback with us. I am truly sorry to hear about your disappointing experience. It's understandable that you expected prompt and efficient service, especially when it comes to basic requests like water delivery and check-in processes. Please rest assured that we take your feedback seriously and that the necessary will be done to make sure that we provide guests with the exceptional service they deserve.While I understand your reluctance to stay with us again, I really hope that you will agree to give us a second chance to make your stay a success. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Eugenio, Coral Gables

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, but Transportation can be tricky, the hotel is not very close to tourist attractions
Stayed 3 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 15, 2024
Dear Eugenio,Thank you for sharing your feedback with us. It is a pleasure to read that you had a nice experience in our Parisian Lighthouse and we are looking forward to welcome you back soon at SO/ Paris. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

delores, charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this was a very good hotel. Staff was attentive. My only complaint was their inaccurate quotes on time to travel to certain places. Way under estimating and making us miss a tour.
Stayed 2 nights in Apr 2024
Response from Stefan Viard - General Manager on Apr 9, 2024
Dear Delores, I'm glad to hear that you had a positive experience overall at the hotel and that the staff were attentive to your needs. Rest assured that we understand the importance of reliable information for our guests' plans and will work to improve in this area.Stefan ViardGeneral Manager - SO/ Paris

6/10 Okay

Alexis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Stefan Viard - General Manager on Apr 4, 2024
Dear Alexis, I am sorry to see that your stay didn't fully met your expectations. In order for us to improve ourselves, I would be very grateful if you could share more details on your experience. Please do not hesitate to reach out to us, we would be happy to discuss further with you. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable stay.
Stayed 3 nights in Mar 2024
Response from Stefan Viard - General Manager on Apr 4, 2024
Dear Philip,Thank you for your feedback. It is a pleasure to read that your stay was a great success and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

8/10 Good

babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel the rooms are spacious and high tech
Stayed 4 nights in Mar 2024
Response from Stefan Viard - General Manager on Mar 28, 2024
Dear Babak,Thank you for your feedback. We are thrilled to read that you enjoyed our rooms and that you had a great stay in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and very modern. It is far away from main attractions in Paris but it is a very nice hotel.
Stayed 3 nights in Mar 2024
Response from Stefan Viard - General Manager on Mar 14, 2024
Dear Alan, Thank you for sharing this kind feedback with us. We are happy to know how much you enjoyed our hotel and your Parisian experience. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Shahinda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room and bar and location . Modern , chic , and luxurious
Stayed 3 nights in Mar 2024
Response from Stefan Viard - General Manager on Mar 14, 2024
Dear Shahinda, Thank you for your feedback. It is a pleasure to read that your stay met your expectations and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel! From the moment we arrived, the staff were outstanding. Tom at reception was so welcoming and helpful. The location was perfect to take in all the tourist areas without being stuck in the middle of the noisy parts of the city. Would absolutely recommend this hotel.
Stayed 4 nights in Feb 2024
Response from Stefan Viard - General Manager on Feb 21, 2024
Dear Justin,Thank you for sharing your feedback with us. It is a pleasure to read that you had a wonderful experience in our Parisian Lighthouse from check-in to check-out. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Stefan Viard - General Manager on Feb 19, 2024
Chère Céline,Nous vous remercions d'avoir choisi le SO/ Paris pour votre récent séjour Parisien et d'avoir pris le temps de noter cette expérience. C'est un plaisir de constater que votre séjour ait été une parfaite réussite et nous espérons pouvoir vous accueillir de nouveau bientôt parmi nous. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Vicky

Liked: Staff & service, property conditions & facilities
excellent design and finishes
Stayed 4 nights in Feb 2024
Response from Stefan Viard - General Manager on Feb 13, 2024
Dear Vicky,Thank you for rating your experience at SO/ Paris. It was a sincere pleasure welcoming you and we are thrilled to see that your stay met your expectations. The entire team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top floor bar with amazing 360 view of Paris, major sites clearly visible
Stayed 3 nights in Jan 2024
Response from Stefan Viard - General Manager on Feb 6, 2024
Dear Jeffery,Thank you for sharing your feedback following your recent stay at SO/ Paris. We are happy to know how much you had a wonderful experience and we are looking forward to see you again soon at SO/ Paris. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Jose, San Isidro

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with modern and comfortable rooms
Stayed 6 nights in Jan 2024
Response from Stefan Viard - General Manager on Jan 30, 2024
Dear Jose,Thank you for sharing your feedback with us. It is a pleasure to know how much you enjoyed your stay in our Parisian Lighthouse and we are looking forward to welcome you back soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the service and food at new years dinner were table location, service and food was ZERO the rest was excellent
Stayed 2 nights in Dec 2023
Response from Stefan Viard - General Manager on Jan 5, 2024
Dear Carlos, Thank you for choosing SO/ Paris to celebrate your end of 2023 ! It is a pleasure to read how much you enjoyed your experience with us. Regarding your feedback on your dinner at Bonnie, we are sorry to read that the service and food didn't met your expectations. Please do not hesitate to reach out to us to share more details on how we could improve ourselves. The entire team wishes you a wonderful new year and we are looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not as good as other So/ hotels.
Stayed 2 nights in Dec 2023
Response from Stefan Viard - General Manager on Jan 31, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are happy to read that you enjoyed your stay and would love the know more details on how we could improve ourselves to make sure your next Parisian experience will be a perfect one. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, especially in the Angie restaurant for breakfast. We fully enjoyed our stay
Stayed 1 night in Dec 2023
Response from Stefan Viard - General Manager on Jan 2, 2024
Dear Kevin,Thank you for taking the time to share your feedback with us. It is a great pleasure to read how much you enjoyed your stay in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was superb
Stayed 4 nights in Dec 2023
Response from Stefan Viard - General Manager on Dec 26, 2023
Dear Yolanda, Thank you for sharing your feedback with us. It is a pleasure to read that you had an amazing experience in our Parisian Lighthouse and that you really enjoyed the service of our team. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 Good

Gheorghe

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing views, high prices & poor service
We loved the amazing views from our room, which was very comfortable. We travelled with a baby and managed to have our baby bottles sterilised by the room service team (after putting them in microwaveable sterilisation bags and giving lots of instructions to the team). Food from the hotel was good, though for the prices we were expecting a bit more. Sadly, the service was consistantly poor throughout our stay, be it the room service (we had to have a lot of back and forth discussions to ensure they would actually deliver what we were ordering, and among multiple blunders, we were overcharged once and given an already open jar of honey once), the restaurant service (the manager ended up reimbursing our breakfast orders to apologize), the Codage spa reservation team (45 min of back and forth to ensure we would get access to the hamman before our treatment and it turned out they didn't even end up booking the hammam and booked a 90 min treatment instead of a 60 min one), and the hotel reservation team ended up charging us for an extra bed we didn't ask for or get and that we had to contest.
Stayed 7 nights in Dec 2023
Response from Stefan Viard - General Manager on Dec 26, 2023
Dear Gheorghe,Thank you for taking the time to share your feedback with us. While I am happy to read that you absolutely loved your room and the views, I regret to see that the service you experienced didn't met your expectations. Please rest assured that our goal is to deliver a 5 stars experience from check-in to check-out and that your feedback will allow us to improve ourselves regarding the subject you mentionned. I hope that we will be able to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, with wonderful people and great rooms.
Stayed 4 nights in Dec 2023
Response from Stefan Viard - General Manager on Dec 26, 2023
Dear Karen, Thank you for your feedback. It is a pleasure to read that you had a wonderful experience in our Parisian Lighthouse and we are looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Moushumee, san jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern, and new hotel. Rooms are great and staff was very helpful. The location is convenient and next to a metro but a bit far from main attractions in the south and north.
Stayed 3 nights in Dec 2023
Response from Stefan Viard - General Manager on Dec 19, 2023
Dear Moushumee,Thank you for sharing your impressions following your recent stay with us. It is a pleasure to read that you enjoyed your stay, especially our rooms and the service of our team. The entire SO/ Paris team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Kyle

Stayed 5 nights in Nov 2023
Response from Stefan Viard - General Manager on Dec 19, 2023
Dear Kyle, Thank you for rating your recent experience with us. It is a pleasure to know how much your stay was a success and we are looking forward to see you again soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Maurice

Stayed 1 night in Nov 2023
Response from Stefan Viard - General Manager on Dec 19, 2023
Dear Maurice, Thank you for taking the time to rate your experience with us. It is a pleasure to read that your stay was a wonderful experience and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Micheline

Stayed 3 nights in Oct 2023
Response from Stefan Viard - General Manager on Dec 7, 2023
Chère Micheline,Merci d'avoir pris le temps de noter votre expérience au SO/ Paris. Nous sommes ravis de constater que votre séjour ait été à la hauteur de vos attentes et espérons vous accueillir de nouveau bientôt dans notre Phare Parisien. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Wendy

Stayed 6 nights in Nov 2023
Response from Stefan Viard - General Manager on Dec 19, 2023
Dear Wendy,We very much appreciate you taking the time to rate your experience at SO/ Paris. It is a great pleasure to see that your stay was a success from A to Z. See you soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

6/10 Okay

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Stefan Viard - General Manager on Dec 19, 2023
Cher Ryan, Nous sommes navrés de constater que votre séjour n'ait pas été à la hauteur de vos attentes. Afin de comprendre ce que nous pourrions améliorer et faire en sorte que votre prochain séjour soit une réussite, n'hésitez pas à nous contacter pour nous en dire plus sur votre séjour. En espérant pouvoir échanger et vous accueillir de nouveau bientôt dans notre Phare Parisien, Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Gokhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Stefan Viard - General Manager on Dec 7, 2023
Dear Gokhan,Thank you for rating your experience at SO/ Paris. It is a pleasure to see that your stay met your expectations and we are looking forward to see you again soon with us. Stefan ViardGeneral Manager - SO/ Paris

2/10 Terrible

Tina

Disliked: Staff & service
Stayed 4 nights in Oct 2023
Response from Stefan Viard - General Manager on Dec 7, 2023
Dear Tina,I am sorry to see that your stay didn't met your expectations. Please do not hesitate to reach out to us to share what we could improve to make sure your next stay will be a success. I hope that we will be able to welcome you back soon for, I can assure you, a wonderful experience. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2023
Response from Stefan Viard - General Manager on Oct 24, 2023
Dear Christopher,Thank you for sharing your feedback. It is a pleasure to see that your stay met your expectations and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Joel, Burien

Traveled with family
Liked: Cleanliness, staff & service
Wonderful hotel and staff
Stayed 6 nights in Oct 2023
Response from Stefan Viard - General Manager on Oct 24, 2023
Dear Joel, Thank you for sharing your feedback with us. It is a pleasure to read that you enjoyed our hotel and team. We are looking forward to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Highly recommended.
Wonderful hotel in a great location with great views across the city. The hotel restaurant is excellent with a lovely ambience and fine dining. Nicely appointed modern rooms with good air conditioning and quiet/peaceful. Also the pool and gym are very good too. No complaints.
Stayed 5 nights in Oct 2023
Response from Stefan Viard - General Manager on Oct 13, 2023
Dear Benjamin, Thank you for your feedback. It is a pleasure to read how much you enjoyed your experience at SO/ Paris from check-in to check-out. The entire team is looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

8/10 Good

Krista, state college

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is contemporary hotel in a prime location. Best amenity is the roof top bar with an amazing almost 360 degree view of all the highlights of Paris. Worth staying a few nights for sure!
Stayed 1 night in Oct 2023
Response from Stefan Viard - General Manager on Oct 9, 2023
Dear Krista, Thank you for sharing your feedback with us. It is a pleasure to read that you enjoyed your stay at SO/ Paris, especially thanks to the panoramic view over Paris. The entire SO/ Paris team is looking forward welcoming you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

8/10 Good

Malcolm

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very trendy and chic - with exceptional staff, comfy beds and terrific views from the restaurant and bar. Good room service and bar food. Pool is fine. What’s not to like ?1. Some rooms have minimal (=near zero) cupboard space . 2. Breakfast far too pricey (38 euros each) given it’s pretty average. 3. The achingly hip bar music is just far too loud at the wrong times . But we loved it overall .
Stayed 4 nights in Sep 2023
Response from Stefan Viard - General Manager on Sep 27, 2023
Dear Malcolm, Thank you for sharing you feedback with us. It is a pleasure to know how much you enjoyed our team, the comfort of your room as well as the panoramic view over Paris. I have shared your feedback regarding the breakfast and the music with the appropriate team and rest assured that we will look into the matter accordingly. The entire SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

ARMINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high class hotel
Stayed 3 nights in Sep 2023
Response from Stefan Viard - General Manager on Sep 27, 2023
Dear Armine, Thank you for your feedback. We are happy to read that your experience met your expectations and are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Jose Eduardo

Stayed 4 nights in Sep 2023
Response from Stefan Viard - General Manager on Oct 9, 2023
Dear Jose,We very much appreciate your taking the time to rate your experience at SO/ Paris. It is a pleasure to see that your stay was a wonderful success. See you soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

James, Norristown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nicely located near the Ile St Louis and Ile De La Cite and also the Marais area and its restaurants, The rooftop bar and restaurant give excellent views of the city.
Stayed 6 nights in Aug 2023
Response from Stefan Viard - General Manager on Aug 17, 2023
Dear James, Thank you for sharing your impressions on your recent stay with us. It is a pleasure to read that you enjoyed our location in the vibrant heart of Paris and that you had a wonderful experience with us. See you soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

michael a

Liked: Staff & service, amenities, property conditions & facilities
Thanks!
Stayed 6 nights in Aug 2023
Response from Stefan Viard - General Manager on Sep 4, 2023
Dear Michael,Thank you for your feedback. It was a pleasure welcoming you in our Parisian Lighthouse and we are happy to see that your stay met your expectations. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

terry

Stayed 3 nights in Aug 2023
Response from Stefan Viard - General Manager on Aug 28, 2023
Dear Terry,Thank you for your feedback. It is a pleasure to read how much you enjoyed your experience with us and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Marius

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, had a nice stay for 4 nights. Loved the view from the the rooftop restaurant, we had breakfast there as well as dinner. Definitely would come back.
Stayed 4 nights in Jul 2023
Response from Stefan Viard - General Manager on Jul 17, 2023
Dear Marius, Thank you for taking the time to share your impressions following your recent stay at SO/ Paris. It is a pleasure to see that your experience was a great success.All the team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

8/10 Good

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and attentive staff
We really enjoyed our stay at SO Paris. Excellent central location, easy access to Metro and walkable to major landmarks including Bastille and Pantheon! The hotel is brand new / renovated recently (2022) The room was spacious and had a lovely view towards the Bastille and surrounding historic buildings. Only nit is that the toilet is tiny and there's no towel rod in there. However the bathroom is nice and luxurious. Staff was caring and attentive. Our concierge helped get us reservations at restaurants nearby and also gave great recommendations for where to go / restaurants that were vegetarian friendly. We especially loved the boulangerie downstairs (They're not associated with the hotel, but their croissants were the best!) I think the hotel can do a few things better to earn a 5* review though: Breakfast options: While the view from the upstrairs restaurant is amazing, the breakfast options were not as great as we expected. The pastries and croissants in the buffet did not meet the bar we were expecting from a well known French brand like SO Paris. Nothing remarkable about the omelet and crepes as well. The corner boulangerie had some excellent pastries that we ended up going for everyday instead.
Stayed 7 nights in Jun 2023
Response from Stefan Viard - General Manager on Jul 11, 2023
Dear Sandeep, Thank you for sharing your impressions following your recent stay at SO/ Paris. I am happy to read how much you enjoyed our location, rooms and panoramic view over Paris. It is also a pleasure to know that the service of our team met your expectations, I will share your feedback with them which will make them proud. We have taken into account your feedback regarding the breakfast and we look into the matter accordingly. All the SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

MIKE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks So Paris Hotel for a Perfect Birthday Vacation.
Stayed 5 nights in Jul 2023
Response from Stefan Viard - General Manager on Jul 11, 2023
Dear Mike, Thank you for choosing SO/ Paris to celebrate your birthday ! It was a sincere pleasure welcoming you with us and I am really happy to know that your experience was a real success. All the SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

6/10 Okay

Ethan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, clean rooms and common area but significant lacking of knowledgeable staff. Would expect much more from a 5* hotel
Response from Stefan Viard - General Manager on Jul 11, 2023
Dear Ethan, Thank you for taking the time to share your feedback with us. While I am happy to read that you enjoyed our location in the heart of Paris as well as the clealiness of our hotel, I am sorry to know that the service didn't met your expectations. In order to improve ourselves for your next stay, please do not hesitate to contact us and give us more details on what we could have done better. I sincerely hope that we will be able to welcome you back soon in our Parisian Lighthouse,Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Joshua, Beloit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Stefan Viard - General Manager on Jul 17, 2023
Dear Joshua, Thank you for taking the time to rate your experience at SO/ Paris. It is a pleasure to see that your stay met your expectations. Looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Malka

Stayed 4 nights in Jun 2023
Response from Stefan Viard - General Manager on Jul 17, 2023
Chère Malka, Toute l'équipe du SO/ Paris vous remercie d'avoir pris le temps de noter votre expérience parmi nous. Ce fut un plaisir de vous accueillir dans notre hôtel et sommes ravis de constater que votre séjour ait été une parfaite réussite. A très bientôt dans notre Phare Parisien ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Haiyang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location , full view of Paris
Stayed 2 nights in Jun 2023
Response from Stefan Viard - General Manager on Jun 22, 2023
Dear Haiyang, We very much appreciate you taking the time to share your feedback with us. It was a pleasure welcoming you and we are happy to know that your stay met your expectations. All the SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Stefan Viard - General Manager on Jun 14, 2023
Dear Collin, Thank you for your feedback. All the SO/ Paris team is happy to see that your stay was a great success and we are looking forward to see you again soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris