6/10 Okay
L
Traveled with family
Apr 30, 2024
Liked: Amenities, property conditions & facilities
Checking into the hotel for the first time I had no idea where to park or where the elevator was. I had no problem finding elevator however, I thought it was a service elevator at first. The staff did not say elevators right behind you and we have a coffee bar between these hours. After two nights and on my way out I saw the coffee. That would have been good to know since I had to make a stop the prior morning before and A&M school event to grab a coffee when it was right in the lobby. For the nightly cost of hotel I would have thought the staff would have been more helpful. Also, I stopped at front desk the same morning I of school event and asked if cleaning staff would give me fresh towels and removed charcuterie board from the night before. I said no need to clean please removed dirty dishes and bring fresh towels. When I returned later that night the food and dirty dishes were still on the coffee table. Very disappointed since I had heard it was a very nice hotel. I would say average or slightly below.
L
Stayed 2 nights in Apr 2024