2/10 Terrible
Deon
May 16, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Hotel Colee, Atlanta Buckhead, Autograph Collection, was an absolute nightmare. Despite arriving for check-in at 6pm, I was blindsided with the news that my room wasn't available due to its supposed lack of cleanliness. The excuses provided, including some vague mention of a supposed contractual arrangement with airlines, were not only feeble but also entirely unacceptable.
To add insult to injury, promises were made that a room would be ready by 9pm, yet I received no follow-up call, leaving me stranded and forced to incessantly inquire about room availability. It wasn't until 11pm that a room was begrudgingly provided, all without a shred of apology or acknowledgment of the sheer inconvenience caused. And to compound matters, when they finally gave me a room after 11pm, it turned out to be the wrong room, further exacerbating the complications and adding to the frustration of the entire ordeal.
And let's talk about the so-called compensation—a laughable $25 voucher for drinks. Not only was it insulting, but it also underscored the complete lack of empathy and understanding for the dire situation I found myself in. As out-of-town guests attending an event, the hotel's failure to provide basic dressing accommodations was not just an inconvenience but a blatant disregard for customer needs.
The behavior exhibited by the front desk supervisor was nothing short of abhorrent, displaying a blatant
Deon
Stayed 1 night in May 2024