6/10 Okay
Viviana
Mar 13, 2024
Liked: Cleanliness, staff & service, amenities
This is a tough one. I really wanted to like it and had booked this as the highlight of my trip in Mauritius. Expectations fell short. Hotel is a bit dated. Rooms are not cleaned properly (the floor beneeth my bed was covered in dust). Internet did not work for the entire stay. Imagine staying at a so-called 5* hotel without internet. Many people were understandably furious as they were here working remotely. The hotel made no attempt to apologize or offer any solution let alone something to make up for this major issue. You can tell that there is a high lack of coordination between staff. Everyone is confused as to which restaurants are open and when, check in and check out. They do try to offer a lot of amenities and restaurants but frankly I had no interest in trying “Italian” “Turkish” or “Peruvian” food in Mauritius. I was here to eat something local or from the region - not something I could eat in Peru, Turkey or Italy. Overall I found this to be overpriced for what it was and not really worthy of being on a 5* category. Wouldnt stay here again.
Viviana
Stayed 1 night in Mar 2024