6/10 Okay
Trey, Puyallup
Traveled with partner
Apr 12, 2024
Liked: Cleanliness, staff & service
Property is in a decent location in the JBR part of Dubai. The staff is great and I have no complaints with the service.
However, the property is a bit dated, especially compared to some of the other luxury properties in the area. We had lounge access with our room and were disappointed. The food was not great and it was always busy.
The beds are pretty horrible. It seemed as if the mattress was years old where you could see where people had slept over time. Myself and my wife tried to lay together in the middle of the bed but were laying at an angle at that point. Super uncomfortable. When I’m spending over $1,000 USD per night I would expect that they would at the very least rotate the mattresses.
It was also quite loud at the property with people yelling down the hallways and partying outside until way past 12am.
All in all we were very disappointed with Ritz Carlton Dubai and left after one night to return to another luxury property in the area. I would not recommend staying here and unfortunately will not be returning to any other Ritz Carlton property after this experience.
Trey
Stayed 2 nights in Apr 2024
