6/10 Okay
Anne, honolulu
Traveled with family and small children
Mar 26, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Positives:
1) Breath taking views. Splurge for a room with a view.
2) very nice room, comfortable beds
3) Friendly staff
4) Keurig with pods in the room
Negatives:
1) Main restaurant/entrance being renovated as of March 2024. So photos of front lobby/restaurant are misleading/not there. Also, options for food was visit the bar (not available for under 21), take out, room service, or go to the restaurant at The Inn down the road. Didn’t realize this until we arrived at 6pm, so ended up with room service as we were traveling with kids and no reservations at the Inn restaurant. On the plus side, food was good.
2) Room was clean, but found old gummy bear under bed and used Keurig pod in the coffee set-up
3) Jacuzzi wasn’t working … colder than the pool
4) dirty wine glasses left about the community firepit (still there at 930am)
5) Ample, friendly staff … but unclear what they were all doing.
Overall, the view from our room made up for all of the shortcomings of the “resort”. Not sure id stay here again and pay a resort fee for a cold jacuzzi and unkept facilities.
Anne
Stayed 1 night in Mar 2024