The shipping service used is not a tracked or signed for service. You can upgrade your delivery to a more secure, signed and tracked service by contacting me before purchase.

See below for standard shipping details to your country.

UK
I use 1st Class Royal Mail service UK. This service aims to deliver in 1 -2 working days but is not tracked or signed for.

EU
I use Royal Mail International Standard service for shipping to EU. It takes 3-5 working days to arrive. This service is untracked. You can upgrade your delivery to a more secure, signed and tracked service by contacting me before purchase.

US- I use Royal Mail International Standard service for shipping to US. It takes 5-7 working days to arrive. This service is untracked. You can upgrade your delivery to a more secure, signed and tracked service by contacting me before purchase.

For US, there are currently no import duty fees added to items with a value under $200, however a small handling fee may sometimes be charged (though very unlikely)

This information is given to the best of my knowledge but is not guaranteed!

Customs and import duties vary from country to country and are the responsibility of the customer. If you would like a better idea of any possible import duties for your country, this website is very helpful: http://www.dutycalculator.com

PLEASE NOTE: As a policy, I will not alter customs forms to read 'gift' or alter the value of the item declared to avoid import duties.

RECEIPTS: I am no longer printing invoices to include with your order in an effort to save paper. If you would like an paper receipt it is not a problem - just let me know in a message at checkout and I will include it in your package.

Manufacture and Sizing
I advise that you choose styles that you know suit your body shape. Soft cup bras are best suited to A-D sizes due to their limited support. Don't hesitate to contact me if you're unsure.

I would always recommend sending me your personal measurements (in addition to selecting your size) in a 'note to seller' at the checkout. This will enable me to double check the best sizing for you and make any small adjustments required to best fit your body shape.

Instructions on what measurements to send me and how to take them are featured with the Size Chart which can be found as the final image of any listing.

For dimensions outside of my size chart, please request a custom order (Request Custom Order button) from the shop front page. An additional cost will be charged for me to draw up a personal pattern to your uniques sizing. This is usually appx £10 / $14.50USD / 12.60 Euros but will vary depending on your requirements.

As outlined above, custom orders cannot be returned or exchanged. See details above.

If you have an occasion in mind please contact me in a timely manor to ensure your order arrives in good time - I may be able to make your order quickly depending on how many other orders I have in the queue.

Thank you for supporting small, independent business!!

Nikki x

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of lingerie, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect and use your information, including:

- As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Nikki Valledy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at nikkivalledy [!at] hotmail.com.