*update 2* Sam from Nacon reached out to me a few months back to let me know they may have a solution to what I was experiencing. They had me try an updated controller to see if my problems were fixed. Unfortunately I still ran into the same issue. Sam mentioned that there were people who were having issues like I was having with various other controllers on Reddit. we thought it was possible that the headset is causing the controller to freeze. So for research purposes, I bought a wireless headset and lo and behold, the freezing issue seems gone. I have been playing with a wireless headset for a few months and I haven’t had an issue with the controller yet. So if you have a wireless headset, you should not run into what I ran into at all. I am now adjusting my score based on this new information and the help Sam provided to a 4 star on this review . 3 for the controller because I do like it, but the drawback of it not being “compatible “ with certain headsets is a bit of a let down, but 5 stars for Sam and the Nacon team for reaching out and help solve what I was going through. *update* I received the replacement and I am still running into the issue where the controller will freeze up and not work unless you unplug and plug in the controller. Unfortunate because it is a very solid controller otherwise and may have been a go to controller. This may be due to the batch of controller from production. I may revisit this controller one day, but if you received the controller with the production date of oct 2021you may run into the same issue I ran into. I would be curious to see if anyone got a different batch and how it performs. I purchased this controller about a week ago and everything seemed ok. I set up the controller profile on the app, downloaded Dolby atmos, played some apex and thibgs were looking up as I may have found my go to controller. However, I’ve noticed this controller will freeze as in being non responsive. I can still talk and such in voice chat, the egg ring light on the controller will still be on, but you cannot move or also anything until you unplug and plug back in the controller. This happens during the game so imagine the frustration of being in a fight and your controller gives out on you. I’ve also tried on my PC and the same thing will happen. For now I cannot give this anymore than a 2 as I know sometimes things can be faulty, this isn’t a bad controller although I do wish button placement was a little better. Using a standard Xbox controller the elite or the power a’s and coming to this will take some getting use to, the controller app is fine, I know some people have complaints about it, but it’s a controller app, you can’t expect too much from it that’s going to make a drastic difference, it does what it’s supposed to do. I am getting a replacement soon and I will see if this controller doesn’t not malfunction, if all is well I will give this a 4 star for a solid controller with good enough amount of customizable accessories such as the thumb sticks, added weight if you want some more weight to the controller because without the weights, this controller is VERY light. The thumb sticks could benefit with a little extra grip, it does feel slippery when using it, but it is not the end of the world. The abxy buttons are nice and big, the analog feels smooth, I don’t feel like it has more or less tension than your standard controller, but it just feels smooth when playing with it. The D pad feels like the power a d pad which is fine by me. I do not like placement of the menu, select, and share button. They are in an awkward position and will take getting use to. The triggers feels nice and responsive… even more so if you change the settings on the app. I wish they had trigger stops on these as I think it would definitely take this up a notch. The shoulder buttons are nice and clicky… not much to say about those. The back buttons they went with instead of paddles I will admit, was a concern for me paddles feels so natural to my hand placement and buttons just seem it wasn’t going to get it right and….. they are OK. I still prefer to have paddles, but these are not a problem as they do have good surface area. Again, this is a solid controller , but on my case, the random freezing of this controller prevents me from giving it a good grade, hopefully the replacement will fix this deal breaker of an issue and I can give it the grade they earned with this controller.