6/10 Okay
Ryan
Traveled with partner
Apr 19, 2024
Disliked: Staff & service
Took over 2 hours and three requests to get our bags delivered to our room. After waiting two hours I finally walked all the way back up to the valet stand and they are still sitting next to the driveway. Our room was very musty to the point where you lay down in bed and the sheets felt damp. Multiple hairballs on the floor in the bathroom. Reserve level is not worth the extra money, they promote it as more people to serve you with a dedicated concierge but ours did absolutely nothing for us. Best part about the reserve upgrade was the reserve-only guests restaurant. We ate there for breakfast every morning. Location is great though, even a spot on the beach where you can get in the ocean.
Ryan
Stayed 3 nights in Apr 2024