Hotel de la Cite Carcassonne - MGallery Collection
5.0 star property

Luxury Carcassonne hotel in City of Carcassonne with winery

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hotel de la Cite Carcassonne - MGallery Collection

Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Exterior
Superior Room, 1 King Bed, View | Premium bedding, pillowtop beds, minibar, in-room safe
Daily buffet breakfast (EUR 28 per person)
Exterior

Overview of Hotel de la Cite Carcassonne - MGallery Collection

VIP Access
Reviews
9.4

Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast available
  • Spa
  • Air conditioning
  • Free WiFi

Check out the area

Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Popular LocationHistoric Fortified City of Carcassonne1 min walk
  • Popular LocationLe Jardin du Carcasses1 min walk
  • Popular LocationRestaurant la Barbacane1 min walk
  • Popular LocationAuberge des Lices1 min walk
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks
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Room options

Junior Suite, 1 King Bed with Sofa bed, View

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Classic Room, 1 King Bed, View

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Family Twin Room, Multiple Beds

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Superior Room, 1 King Bed, View

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Carcassonne

Located in Carcassonne, Hotel de la Cite Carcassonne - MGallery Collection is in the historical district. School Museum and Museum of the Middle Ages are cultural highlights, and some of the area's landmarks include Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

What's nearby

  • Aude Gate - 2 min walk
  • Narbonnaise Gate - 4 min walk
  • Chateau Comtal - 5 min walk
  • Le Musee de la Torture de Carcassone - 9 min walk
  • Canal du Midi Harbor Master's Office - 4 min drive

Getting around

  • Couffoulens Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 16 min drive

Restaurants

  • Le Bar à Vins de la Cité - 1 min walk
  • Restaurant Adelaïde - 4 min walk
  • Le Trouvère - 3 min walk
  • Restaurant la Barbacane - 1 min walk
  • L'Escargot - 3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

Luxury hotel located in City of Carcassonne
You can look forward to an attached winery, a poolside bar, and a terrace at Hotel de la Cite Carcassonne - MGallery Collection. Active travelers can enjoy cycling at this hotel. Treat yourself to a Swedish massage, aromatherapy, or a body wrap at the onsite spa. The onsite fine-dining restaurant, La Barbacane 1 étoile, features French cuisine. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, a seasonal outdoor pool, and babysitting (surcharge)
  • Concierge services, a vegetable garden, and a 24-hour front desk
  • Guest reviews give top marks for the dining options and helpful staff
Room features
All 59 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 42-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Sustainability

Sustainability practices

Electric car charging station
Energy-saving switches
Housekeeping on request
Change of bedsheets on request
Change of towels on request
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 28 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:00 AM for a fee: EUR 28 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Uncovered valet parking fee: EUR 28 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cite Carcassonne - MGallery Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hotel de la Cite Carcassonne - MGallery Collection?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at Hotel de la Cite Carcassonne - MGallery Collection on Apr 15, 2024 start from $264.91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel de la Cite Carcassonne - MGallery Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel de la Cite Carcassonne - MGallery Collection?

Valet parking is available for EUR 28 per night. Limited spots are available.

What time is check-in at Hotel de la Cite Carcassonne - MGallery Collection?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at Hotel de la Cite Carcassonne - MGallery Collection?

Check-out is at noon.

Where is Hotel de la Cite Carcassonne - MGallery Collection located?

Located in City of Carcassonne, this luxury hotel is steps from Historic Fortified City of Carcassonne, Basilica of St. Nazaire and St. Celse, and School Museum. Aude Gate and Museum of Chivalry, Arms & Archery are also within 5 minutes. Carcassonne Station is 27 minutes by foot.

Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 504 out of 663 reviews" "
Rating 8 - Good. 109 out of 663 reviews" "
Rating 6 - Okay. 30 out of 663 reviews" "
Rating 4 - Poor. 15 out of 663 reviews" "
Rating 2 - Terrible. 5 out of 663 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

8/10 Good

JAIME FABIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel bonito, cómodo, buena atencion del personal.
Stayed 2 nights in Dec 2023

6/10 Okay

Gabriel

Liked: Cleanliness, room comfort
Disappointing
No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.
Stayed 1 night in Oct 2023

10/10 Excellent

Vadym

Stayed 1 night in Nov 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is and amazing place full of history and elegance
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel inside the city walls was amazing. The staff, restaurant and amenities were excellent. This a wonderful place to stay and the hotel top quality in all aspects.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a truly wonderful stay. Our room was wonderful with a a terrace which looked at the castle turrets. The staff was extremely welcoming and gracious. The restaurant was completely booked, but the concierge make reservations for us at another restaurant. I would highly recommend this hotel for a truly memorable stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located with a magnificent staff
Stayed 3 nights in Oct 2023

8/10 Good

Timothy, Mill Creek

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

General hotel information

Reasons to Book
Onsite Restaurant/Bar & Nice Bathroom
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Nearest Airport
San José (SJO-Juan Santamaría Intl.)