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- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like Laptops, Game Consoles, TVs, Phones, and Cameras to major appliances, sporting goods, tools, toys, personal care, furniture, and more.
- Accidents Happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
- Past and Future Purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-Free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
- No Hidden Fees. For just $16.99 a month + tax you’re covered for up to 5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
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Brother HL-L2460DW Wireless Compact Monochrome Laser Printer with Duplex, Mobile Printing, Black & White Output | Includes Refresh Subscription Trial(1), Works with Alexa
Purchase options and add-ons
Brand | Brother |
Connectivity Technology | Wi-Fi, USB, Ethernet |
Printing Technology | Laser |
Special Feature | Auto-Duplex, Network-Ready, Energy Star, Epeat Qualified |
Color | Black |
Model Name | HLL2460DW |
Printer Output | Monochrome |
Max Printspeed Monochrome | 36 ppm |
Item Weight | 15.6 Pounds |
Product Dimensions | 14.2"D x 14"W x 7.2"H |
About this item
- BEST FOR HOME OFFICES & SMALL TEAMS – Engineered for consistent, premium print quality, the Brother HL-L2460DW Monochrome (Black & White) Laser Printer produces documents that are clear, crisp, and easy to review and share, all at an affordable price
- COMPACT, CONNECTED, EXCEPTIONALLY EFFICIENT– Connect with built-in dual-band wireless (2.4GHz/5GHz), Ethernet, or to a single computer via USB interface. Prints at speeds up to 36ppm(2), plus automatic duplex printing saves time and reduces paper waste
- BROTHER MOBILE CONNECT APP – Manage your wireless printer remotely and print from your mobile device anytime, from almost anywhere. Order Brother Genuine Supplies, track toner usage, and complete more work on-the-go(3)
- VERSATILE PAPER HANDLING – Tackle high-volume black & white printing with the 250-sheet capacity paper tray.(4) The manual feed slot enables printing on envelopes and specialty paper
- BROTHER IS AT YOUR SIDE – Backed by Brother with a 1-year limited warranty and free online, call, or live chat support for the life of your printer
- CHOOSE BROTHER GENUINE TONER – When it’s time to replace your toner, be sure to choose Brother Genuine TN830 or TN830XL replacement toner. And with Refresh EZ Print Subscription Service, you’ll never worry about running out of toner again and you’ll enjoy savings of up to 50%(5) on Brother Genuine Toner. Get started with Refresh today with a Free Trial(1)
Frequently purchased items with fast delivery
Top Brand: Brother
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This Item ![]() Brother HL-L2460DW Wireless Compact Monochrome Laser Printer with Duplex, Mobile Printing, Black & White Output | Includes Refresh Subscription Trial(1), Works with Alexa | Recommendations | |||||
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Price | $157.49$157.49 | $199.19$199.19 | -16% $209.99$209.99 List: $249.99 | -13% $259.99$259.99 List: $299.99 | $200.99$200.99 | $94.99$94.99 |
Delivery | Get it as soon as Friday, Mar 21 | Get it as soon as Saturday, Mar 22 | Get it as soon as Saturday, Mar 22 | Get it as soon as Saturday, Mar 22 | Get it Mar 19 - 20 | Get it as soon as Wednesday, Apr 2 |
Customer Ratings | ||||||
Sold By | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Expresssi (NextDay Delivery Available) | Amazon.com |
printer output | Monochrome | Monochrome | Monochrome | Monochrome | Monochrome | Monochrome |
printer technology | Laser | Laser | Laser | Laser | Laser | Laser |
paper size | Up to 8.5 x 14 | Up to 8.5 x 14 | Up to 8.5 x 14 | 8.5X14 | — | Up to 8.5 x 14 |
print media type | paper plain, envelopes | paper plain, envelopes | paper plain, envelopes | paper plain | envelopes | paper plain, envelopes |
max input sheets | 250 | 250 | 250 | 250 | 250 | 250 |
connectivity tech | USB, Wi-Fi, Ethernet | USB, Wi-Fi, Ethernet | USB, Wi-Fi, Ethernet | Wi-Fi, Ethernet, USB | USB | USB |
compatible devices | Laptops, PC, Smartphones, Tablets, iPhone | Laptops, PC, Smartphones, Tablets, iPhone | Laptops, PC, Smartphones, Tablets, iPhone | Laptops, PC, Smartphones, Tablets, IPhone | Smartphones | Laptops, PC |
operating system | Windows, Mac, Linux, Andriod, iOS | Windows, Mac, Linux, Andriod, iOS | Windows, Mac, Linux, Andriod, iOS | — | — | — |
duplex | Automatic | Automatic | Automatic | Automatic | Automatic | Automatic |
memory capacity | 64 MB | — | — | 256 MB | — | 64 MB |
scanner type | — | Flatbed, Sheetfed | Flatbed, Sheetfed | Flatbed | — | — |
From the manufacturer
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Black & White Printers That Work as Hard as You
Handling large jobs with ease, Brother printers work for you… and printing is just the beginning.
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Connect with Confidence
Wireless, Ethernet, or USB connections print reliably from almost any device, virtually anywhere(1).
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Print Management Made Easy
Desktop & mobile apps simplify workflows and enable managing printers from work, home, or on-the-go.
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Count on Brother Quality & Reliability
Peace of mind with the confidence of Brother At Your Side support for the life of your printer.


Brother Genuine – the Trusted Choice for Reliable Printing
Engineered by the printing experts at Brother for consistency, precision, and a reassuring fit, Brother Genuine toner is the trusted choice for professional-quality prints. Available in higher yield options, plus a twin-pack.

Brother Mobile Connect App – a Dynamic Business Tool
Manage printers, devices, and supplies from the palm of your hand with the Brother Mobile Connect app, a customizable app that enables remote printing from almost anywhere.(1)
Find the Black & White Printer That Works for Your Office
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Customer Reviews
|
4.1 out of 5 stars 1,187
|
4.3 out of 5 stars 1,110
|
4.6 out of 5 stars 172
|
4.4 out of 5 stars 340
|
Price
| $157.49$157.49 | $199.19$199.19 | $219.99$219.99 | $209.99$209.99 |
Functions
| Print, Copy, Scan | Print, Copy, Scan | Print, Copy, Scan, Fax | |
Max Print Speed
| 36 ppm | 36 ppm | 36 ppm | 34 ppm |
Standard Tray Capacity
| 250 sheets | 250 sheets | 250 sheets | 250 sheets |
Duplex Capabilities
| ||||
LCD Display
| 1-line mono | 2-line mono (backlit) | 2.7” Color touchscreen | 2.7” Color touchscreen |
Flatbed Scan Glass
| — | ✓ | ✓ | ✓ |
Auto Document Feeder Capacity
| — | 50 pages | — | 50 pages |
Standard Interfaces
| Wi-Fi, Ethernet, USB | Wi-Fi, Ethernet, USB | Wi-Fi, Ethernet, USB | Wi-Fi, Ethernet, USB |
Mobile Device Printing
| ✓ | ✓ | ✓ | ✓ |
In-Box Toner Yield
| 700 pages | 700 pages | 700 pages | 700 pages |
Replacement Toner
| TN830, TN830XL | TN830, TN830XL | TN830, TN830XL | TN830, TN830XL |
Refresh Subscription Eligible
| ✓ | ✓ | ✓ | ✓ |
From the brand

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What is Brother Refresh?
The Brother Refresh EZ Print Subscription Service is a flexible monthly printing plan that eliminates the need to ever buy ink or toner cartridges.
What are my options?
Subscription plan options are based on type of printer you have and the number of pages you print, not on how much ink or toner you use.
Sounds great! How do I get started?
Sign up exclusively with our Refresh EZ Print Subscription Dashboard. Choose the plan that meets your needs. Your Brother printer keeps track of your printed pages so you can make sure that you’re enrolled in the right plan for you.
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Smart Ordering Technology
Brother Genuine ink or toner is delivered right to your door, right when you need it.
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Print Confidently with Refresh Subscription
- Free delivery right to your door!
- Flexible plans where you can change or cancel at anytime
- Save up to 50% on Brother Genuine Ink & Toner
- Get started with Refresh today with a Free Trial
-
Compatibility
What's in the box
Videos
Videos for this product
1:21
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Brother HL-L2460DW: Fast, Wireless, Reliable Printing!
The Must-Have Hub
Videos for this product
1:24
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Review after 7 years using this printer.
✅ The Miggidy's Review ✅
Videos for this product
1:22
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My thoughts on the Brother Laser Printer after 3 Years!
Bri & Kay
Looking for specific info?
Product information
Controller Type | Android |
---|---|
Printer Media Size Maximum | 8.5 x 14 inch |
Included Components | AC Power Cord, Toner Cartridges, Drum Unit |
Print media | Envelopes, Paper (plain) |
Max Input Sheet Capacity | 250 |
Max Copy Speed (Black & White) | 36 ppm |
Display Type | LCD |
Compatible Devices | iPhone, Smartphones, PC, Tablets, Laptops |
Sheet Size | Up to 8.5 x 14 |
Maximum Black and White Print Resolution | 1200 x 1200 Dots Per Inch |
Warranty Type | Limited |
Color Depth | 1 bpp |
Dual-sided printing | Yes |
Initial page print time | 8.5 seconds |
Max copy resolution black-white | 1200 x 1200 dpi |
Duplex | Automatic |
Hardware Interface | USB, Ethernet |
Ink Color | Black |
Resolution | 1200 x 1200 |
Additional Printer functions | Print Only |
Control Method | App |
Output sheet capacity | 250 |
Number of Trays | 1 |
Processor Count | 1 |
Total Ethernet Ports | 1 |
Number of USB 2 Ports | 1 |
Total USB Ports | 1 |
Model Series | HLL2460 |
Specific Uses For Product | Office, Home |
UPC | 012502673989 |
Printer Ink Type | Toner |
Memory Storage Capacity | 64 MB |
Product Dimensions | 14.2 x 14 x 7.2 inches |
Item Weight | 15.6 pounds |
ASIN | B0CPL2N5H6 |
Item model number | HLL2460DW |
Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #1,135 in Office Products (See Top 100 in Office Products) #4 in Laser Computer Printers |
Date First Available | January 9, 2024 |
Manufacturer | Brother |
Warranty & Support
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Brother HL-L2460DW Wireless Compact Monochrome Laser Printer with Duplex, Mobile Printing, Black & White Output | Includes Refresh Subscription Trial(1), Works with Alexa
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Product Description
The Brother HL-L2460DW Wireless Compact Monochrome (Black & White) Laser Printer is the affordable choice for high-quality, high-volume printing. Engineered for exceptional efficiency, this reliable home office printer consistently produces crisp, easy-to-read black & white prints at speeds up to 36 pages per minute(3) (ppm). Its compact footprint means you can place this small printer in a convenient location on your desktop. Meanwhile, you can connect it to your devices through a range of flexible connection options, such as dual-band wireless, Ethernet, and USB 2.0. Best of all, you can print to your Brother printer from virtually anywhere with the Brother Mobile Connect App(3). Designed with productivity and sustainability in mind, featuring a convenient 250-sheet paper tray(2), which reduces the frequency of paper refills; automatic duplex printing, which saves time and reduces paper waste; and Toner Save Mode, which extends the life of your toner cartridge. Plus, this b/w laser printer is also ENERGY STAR® compliant and EPEAT® Silver rated. To help safeguard your information and maintain secure connections while printing, the HL-L2640DW includes a host of advanced security features. Use with Brother Genuine Supplies, expertly engineered by Brother to produce reliably sharp and smudge-free black & white prints in your Brother laser printer: Replacement Toner TN830 (Standard), TN830XL (High Yield), and TN830XL 2PK (Twin-Pack); and Replacement Drum Unit DR830. Disclaimers 1. Requires enrollment in a monthly billed Brother Refresh EZ Print Subscription service plan based on monthly printed page allotments. Unused pages roll over, limitations apply. Additional page set charges and taxes apply during trial. Plan, options offer, and pricing subject to change. Open to new subscribers located in the contiguous United States only. After the free trial period your credit card will be charged on a monthly basis for the Plan Fee, Overages, and Taxes in accordance with the Terms of Service. Overage fees will apply during free trial. Your service will continue on a month-to-month basis until you cancel it. May be canceled at any time. Upon cancellation, cartridge will be deactivated and must be replaced at users’ expense in order to continue printing. 2. Based on one-sided printing. Change from default setting required. 3. Free app download and wireless connection required. Compatibility may vary by device and operating system. 4. Maximum capacity based on using 20-lb. paper. 5. Based on monthly subscription cost in U.S. for Mono Laser Power Plan vs. average cost per page of eligible like standard capacity cartridges. Savings will vary based on Refresh EZ Print Subscription plan selected. ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency. Images are for illustrative purposes only. Specifications subject to change.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers are satisfied with the printer's performance and print speed. They find it works well, prints quickly, and is reliable. However, some customers have issues connecting it to their WiFi network. There are mixed opinions on the print quality and setup process.
AI-generated from the text of customer reviews
Customers like the printer. They say it works well, prints clean and crisp documents, and the manual setup works flawlessly.
"It's a Brother printer. Great product, works very well. Easy Wifi setup. Fast and quiet...." Read more
"Great printer for the price. Works well, print quality is excellent." Read more
"...the infield of the track and it was super easy to set it up and it works great" Read more
"...First, the documentation is pathetic, to say the least. I knew WPS wouldn't work as the router is too far away, and I use a mesh system to get wifi..." Read more
Customers appreciate the printer's fast print speed and great printing quality. They find it spools up quickly, is quiet, and works without fuss. However, some customers would like a written manual.
"...This printer is fast and prints without acting like it's going to have a heart attack like the stupid HP crap I had before...." Read more
"It's a Brother printer. Great product, works very well. Easy Wifi setup. Fast and quiet...." Read more
"...They stay connected, are always ready, they're fast, print great and print duplex automatically...." Read more
"...It prints super fast, and it's quiet...." Read more
Customers appreciate the printer's value for money. They find it inexpensive to refill with genuine Brother toner, and consider buying a second printer if office use justifies it. The printing cost is much cheaper than with inkjet, and the subscription for toner is not required.
"Great printer for the price. Works well, print quality is excellent." Read more
"...printer, that I'm finding again with this one is that printing is SO MUCH CHEAPER than with ink jet...." Read more
"...Both just work. They're cheaper than HP ink-wise and more reliable than Samsung connection-wise. These are my go-to printers...." Read more
"...If you're looking for quick, cheap, this should be right. According to Brother, the life of the printer is FIVE YEARS! REALLY!..." Read more
Customers appreciate the printer's compact size. They say it fits well on small desks and is suitable for basic home use. The paper tray is relatively large, and it's good for small to medium workloads.
"...So if you do not need color printing this is very good for small to medium workloads...." Read more
"So far, so good, for a simple duplex B&W laser printer with a compact footprint. Fairly easy to set up with the app they recommend you download...." Read more
"...The printing is sharp enough for me and meets my needs...." Read more
"I really like how compact the printer is...." Read more
Customers are satisfied with the printer's reliability. They find it easy to use, durable, and quiet. The toner cartridge lasts long and there are few breakable parts. Overall, customers are pleased with the product's performance and affordability.
"...Easy Wifi setup. Fast and quiet. I like my printers boring and dependable and this is it. Took one star away for the annoying software...." Read more
"...But now it’s perfect, basic and reliable. Everyone in the family can send documents to the printer wirelessly from their iPhones without the app...." Read more
"So far so good. I went simple this time. No scanner, none of that 3 in 1 junk. Simple black and white. It's what I needed. No more ink scam." Read more
"...Wireless OR hook it up to your computer. It takes cartridges. They last a LONG time! Great buy! If you don't need color, this is the one to get." Read more
Customers have mixed opinions about the printer's print quality. Some say it prints well, with crisp and clear printouts. Others mention issues like unreliable paper feed, errors, poor cell reception, and crooked or skewed prints from the manual feed slot.
"...This printer is fast and prints without acting like it's going to have a heart attack like the stupid HP crap I had before...." Read more
"So far, so good, for a simple duplex B&W laser printer with a compact footprint. Fairly easy to set up with the app they recommend you download...." Read more
"...The rep just kept repeating the fact that I printed too many pages...." Read more
"...But now it’s perfect, basic and reliable. Everyone in the family can send documents to the printer wirelessly from their iPhones without the app...." Read more
Customers have mixed opinions about the printer setup. Some find it easy to set up and connect to their ISP, printing well and trouble-free. Others mention that the instructions are unclear, the documentation is minimal, and the steps to link it are confusing.
"...This Brother printer was easy to setup and easy to connect to my ISP and router. Took no longer than one minute to get to where I could print...." Read more
"...key buttons to navigate through all the options so it made setup a bit confusing...." Read more
"...Fairly easy to set up with the app they recommend you download. Prints over WiFi network without fuss, and sleeps when not in use...." Read more
"It's a Brother printer. Great product, works very well. Easy Wifi setup. Fast and quiet...." Read more
Customers have issues with the printer's WiFi connectivity. They report issues with Windows network configuration and software issues. The automatic Wi-Fi setup did not work, and some customers had difficulty connecting to 5GHz but connected to 2.4GHz.
"...to get it to work with senseless App control HP made me get could not get it hooked up...." Read more
"It took a while to connect to wi fi, I had to install the app and mess with it for like 30 minutes to connect, took a couple of tries and I had to..." Read more
"...No issues with WiFi but software is required on all the devices you want to stay connected to your printer...." Read more
"...Was it unable to communicate with the printer, is it out of paper, out of toner. Does it just not know how to print Amazon return codes?..." Read more
Reviews with images

My last brother inkjet MFC lasted a long time, got an invisible paper jam.
Top reviews from the United States
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- Reviewed in the United States on September 13, 2024Style: New: HLL2460DWVerified PurchaseBack in June of this year I purchased an HP inkjet printer. I will not go too far off topic but it was one of the most frustrating purchases of my life. I bought it because it was a cheap little printer, under $50 and it fit on the bookshelf where I needed to place it, which was a big consideration for the printer purchase, along with the fact that it had to be hooked up wirelessly also.
After three days of trying to get it to work with senseless App control HP made me get could not get it hooked up. During the initial setup process out of box - HP setup a password that I did NOT know about and when I reset my internet router it asked me for this password. I was so perplexed and frustrated I could not get past this step. After two days of talking to HP they finally helped me get wireless setup complete.
But then the stupid printer broke and made horrible sound when it would try to grab paper. I simply had enough. So I decided to spend more money on this Brother Laser printer. I hate to spend the more money, but I was ready to throw HP printer up against the wall. So to keep my sanity I paid the more money.
This Brother printer was easy to setup and easy to connect to my ISP and router. Took no longer than one minute to get to where I could print. This printer is fast and prints without acting like it's going to have a heart attack like the stupid HP crap I had before.
So if you do not need color printing this is very good for small to medium workloads.
I don't need color printing really so this is very good.
5.0 out of 5 starsBack in June of this year I purchased an HP inkjet printer. I will not go too far off topic but it was one of the most frustrating purchases of my life. I bought it because it was a cheap little printer, under $50 and it fit on the bookshelf where I needed to place it, which was a big consideration for the printer purchase, along with the fact that it had to be hooked up wirelessly also.Simple Setup and it just works right out of box
Reviewed in the United States on September 13, 2024
After three days of trying to get it to work with senseless App control HP made me get could not get it hooked up. During the initial setup process out of box - HP setup a password that I did NOT know about and when I reset my internet router it asked me for this password. I was so perplexed and frustrated I could not get past this step. After two days of talking to HP they finally helped me get wireless setup complete.
But then the stupid printer broke and made horrible sound when it would try to grab paper. I simply had enough. So I decided to spend more money on this Brother Laser printer. I hate to spend the more money, but I was ready to throw HP printer up against the wall. So to keep my sanity I paid the more money.
This Brother printer was easy to setup and easy to connect to my ISP and router. Took no longer than one minute to get to where I could print. This printer is fast and prints without acting like it's going to have a heart attack like the stupid HP crap I had before.
So if you do not need color printing this is very good for small to medium workloads.
I don't need color printing really so this is very good.
Images in this review
- Reviewed in the United States on March 11, 2025Style: New: HLL2460DWVerified PurchaseSo far, so good, for a simple duplex B&W laser printer with a compact footprint. Fairly easy to set up with the app they recommend you download. Prints over WiFi network without fuss, and sleeps when not in use. Print quality seems just fine, and it isn't very noisy. We haven't yet had to replace the cartridge, so don't know how fussy it will be about that process...fingers crossed!
- Reviewed in the United States on January 20, 2025Style: New: HLL2460DWVerified PurchaseLet me tell you first off, I have absolutely NO complaints about this printer. The printing is sharp enough for me and meets my needs. I actually bought another Brother printer a couple of months after this, but not the exact model as I wanted something a little less expensive.
Now to the reason for 1 star... As I was balancing my checkbook, I saw there was a debit accorded to Brother Refresh program. I was on the phone (you couldn't chat about this matter, because I tried that first) for over an hour and 50 minutes! What was this charge for? So, here's my warning: The "FREE" trial for the Refresh program isn't really free at all. Apparently, they somehow keep track of the number of pages you print out and if you go over their specified number, they charge you FOR EACH ADDITIONAL PAGE! Apparently, I went over and was charged $25, plus tax. Okay... So I immediately said I want to cancel my "free" trial and asked for a refund of the amount charged to me.
I have no complaints about the gentleman who I spoke with, although he had to go back and forth so much to figure out what the issue was. And apparently, they have a rule that the rep has to come on every 2 minutes to say he is working o the problem and would I mind allowing him another 2 minutes. I told him not to waste that time, that I would trust that he was trying to resolve things, but I guess it's protocol. So, after all that time, after explaining that I printed too many pages over and over (which I understood the first time), he said that they will not refund the charge. I asked to be transferred to someone who was in the department who handles the charge specifically, but he said he had to handle it.
So, I wanted to know why, when I bought the printer AND the toner (and the paper, of course), and did NOT want the "free" trial, I was getting charged for the extra pages. Brother gave me nothing! The rep just kept repeating the fact that I printed too many pages. He couldn't seem to understand that it shouldn't matter as Brother had not given me anything in return for that charge. He said it was because I still had 30% of my toner left and they don't send it out until it's lower. I told him they aren't going to be sending the toner because I CANCELLED THE FREE PROGRAM! So why don't the refund me?! He didn't seem to understand... again, just repeated numerous times that I printed extra pages. Oh my goodness!
Just to clarify, I was pleasant to him the entire time and assured him that I understood this wasn't his fault, etc. I apologized if I sounded frustrated toward the end of the call, although I wasn;'t shouting or anything... just trying to explain.
I'm extremely frustrated and will try again another day to speak with someone who can understand that I have a problem with paying for a "free" service that I never benefited from. I just caution anyone who decides to purchase this or any other of Brother's printers that offer the Refresh program. Maybe others will appreciate it, but not me. At the time I bought the printer, I also bought replacement toner. And I certainly don't need anyone monitoring how many pages I print. Totally invasive! Unfortunately, I had my grandson set the printer up and link it to the computer. He apparently entered my information, thinking it was something he needed to do. He's a teenager. My bad, but the free trial is BS.
- Reviewed in the United States on November 18, 2024Style: New: HLL2460DWVerified PurchaseIt's a Brother printer. Great product, works very well. Easy Wifi setup. Fast and quiet. I like my printers boring and dependable and this is it.
Took one star away for the annoying software. For my version of the printer/software (purchased Sept 2024), for every computer, I had to "reset" up the printer as if this was the first computer. No biggie, I guess, as all the other PCs set up previously still worked, but it was just odd. The other part of that star reduction is the ANNOYING reminders to buy into their subscription services. I uninstalled or disabled the vast majority of their software to just shut it up. The basic driver and setup work just fine for my purposes.
Top reviews from other countries
- Kristopher DriverReviewed in Canada on October 31, 2024
5.0 out of 5 stars It's just a printer - so rare these days
Style: New: HLL2460DWVerified PurchaseBrother offers subscriptions and silly things, but this printer is 10x better value that Epson, canon or hp cheap printers that hoop you for not having ink. I've had nothing but issues with all dozen printers I've had over 20 years, and this is the greatest experience I've ever had.
No spam, no bs in the app, no garbage network traffic, no headaches setting up on the network, or assembly. It's just a perfect experience. One of my hp all-in-one the scanner stopped working when the in runs out... They extort you on a product you own after you bought it. Not with brother, it does its thing and doesn't bug you at all for subscriptions or cutting features after you bought it. Ink dries up, but not toner on a laser printer.
Better print quality by miles and works plug and play on Linux, windows, and there's an app I think for android and iPhone but haven't used that yet.
- Bob DReviewed in Canada on November 6, 2024
5.0 out of 5 stars Smooth installation
Style: New: HLL2460DWVerified PurchaseQuick and easy installation. Followed the quick install guide and we were up and running in a few minutes. Connected as wifi printer and able to AirPrint from all devices.
- GeorgeReviewed in Canada on December 7, 2024
4.0 out of 5 stars good printer, difficult to connect to wifi
Style: New: HLL2460DWVerified PurchaseThis is a good printer with a DPI of 1200, but it is very difficult to connect to a Wi-Fi network. It took me 1 hour to do it, and I am not a beginner in networking.
very weird and misleading instructions are given.
- MarcuusReviewed in Canada on January 16, 2025
5.0 out of 5 stars Very nice little printer.
Style: New: HLL2460DWVerified PurchaseEasy to install and takes up very little space. I use it for true monochrome black printing so I,m not using color toners when not needed.
- John D. JacksonReviewed in Canada on March 3, 2025
1.0 out of 5 stars Difficult printer to set up.
Style: New: HLL2460DWVerified PurchaseI bought this printer based on the proportion of good reviews. I had a very hard time setting up this printer.
I am not a novice computer user and found this printer difficult to set up. Buyer beware.