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Amazon Echo Frames (newest model), Smart glasses with Alexa, Modern Rectangle frames in Charcoal Gray with polarized sunglass lenses

3.8 3.8 out of 5 stars 184 ratings

Sustainability features

This product has sustainability features recognized by trusted certifications.
Carbon impact
Carbon emissions from the lifecycle of this product were reduced compared to similar products or previous models.
As certified by
Reducing CO2

Reducing CO2

The Reducing CO2 label applies to products certified by the Carbon Trust, that are lowering their carbon emissions year after year for the full lifecycle of the product. The Carbon Trust was formed in 2001 and introduced the world’s first carbon label in 2007. It produces its certifications to global leading and independently verified standards. The Carbon Trust has a mission to accelerate the move to a sustainable, low carbon economy.

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Visit the Amazon Echo Frames Store
$179.99 with 45 percent savings
Typical price: $329.99
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Smart glasses with Alexa
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Style: Gray Rectangle

Will this style fit you?

Click this size guide to learn more

Size: Wide

Fit: Standard Fit

Frame color: Charcoal Gray

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Purchase options and add-ons

  • ACCESS YOUR FAVORITE MUSIC AND CONTENT - Hit the streets and ask Alexa to play music, podcasts, or Audible books from some of your favorite streaming apps.
  • HANDS-FREE COMMUNICATIONS - Keep in touch with open-ear audio calling, so you never have to pull out your phone. With Top Contact enabled, you can also call your top VIP with just a single press and hold of a button to give you an even more convenient and seamless way to stay in touch.
  • NEXT GENERATION OPEN-EAR AUDIO - Echo Frames speakers direct sound to your ears without covering them, while minimizing what others around you can hear. Plus, with Auto Volume enabled, they automatically adjust volume based on the noise level of your environment.
  • CONTROL YOUR SMART HOME FROM ANYWHERE - Do more with Alexa on your frames — check to see if you locked the front door, turn on/off lights, and set your thermostat when you're away from home.
  • FASHION MEETS FUNCTION - Now available in new classic & fashion-forward styles made from handcrafted Mazzucchelli Italian acetate, German engineered spring hinges, and premium metal tone finishes designed to elevate your style.
  • POLARIZED SUN LENSES - Comes with polarized lenses with UV400 protection. The glasses are IPX4 water and sweat resistant.
  • DESIGNED TO PROTECT YOUR PRIVACY - Amazon is not in the business of selling your personal information to others. Microphones are designed to respond to the voice of the person wearing the frames and can be muted with the double-press of a button.
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See sound differently

Two different pairs of smart glasses with various lenses shape and color

Do more without pulling out
your phone

Echo Frames are designed to help you manage everything in style and without interruption. Ask Alexa to play the perfect playlist while on the go, make a call without stopping to look at your phone, hear the barista call out your coffee order without having to pause your Audible book. Even check to see if you locked the front door from a thousand miles away—and look good while doing it.

Our Customer Stories

Closeup of a woman wearing tortoise shell cat eye Echo Frames with dark lenses.

Next generation open-ear audio

Fashion meets function

Woman wearing tortoise shell cat eye Echo Frames with dark lenses, sits in the driver’s seat of a car and smiles.

Polarized lenses

Available with polarized lens that reduce glare and enhance
contrast in style

UV400 protection

Protect your eyes from harmful UV rays. Blocks UVA/UVB rays

IPX4 water and sweat resistant

Withstand the elements on a misty sunrise hike or a fun afternoon on your favorite city rooftop

Alt Text

Anti-reflective coating

Anti-reflective coating allows light to pass through the lenses while reducing glare from around you and improving visual comfort and clarity

alt text

Scratch resistant lenses

Lenses come with a scratch resistant treatment that enhances their resistance to scratches and abrasions

Layout of 3 photos: Closeup of the temple, and of Echo Frames lenses. The temples include slim touch pads with speakers, a charging port, and volume and action buttons.

German enginered spring hinges

German engineered, flexible spring hinges provide comfort and a secure fit

Mazzucchelli Italian acetate

Made from premium acetate handcrafted in Italy to deliver excellence in innovation and quality with a focus on tradition and craftsmanship

Adjustable temple tips

Made from soft-touch silicone with a lightweight titanium temple core. Temple tips are easy to adjust and designed to improve comfort behind the ear

All new button control interface

Use newly added customizable buttons to manually control your smart glasses with Alexa when you need to. The buttons are designed to be easy to find and give you instant control of your smart glasses. Use the Front and Back Action Buttons to control calls and notifications, to turn your microphone on/off, start and pause music and to talk to Alexa. Use the Volume Control button to control the volume of your smart glasses.

Personalized music made easy

With the double-press of a button, listen to all your favorites from your preferred music provider. Want more? Press again to quickly browse a selection of personalized playlists. Learn about supported music services.

Woman standing outdoors, presses a control button on her blue tortoise round Echo Frames with dark lenses.

Privacy Icon’’

Designed to protect your privacy


Built with multiple layers of privacy protection. Microphones are designed to respond to the voice of the person wearing the frames, and can be muted with the double-press of a button.

Man holding a sketch book in one hand, presses a control button on their classic black square Echo Frames with dark lenses with the other.

Take charge

Get up to 6 hours of continuous media playback or up to 14 hours of moderate usage. Moderate usage includes 2 hours and 30 minutes of media playback, 1 hour of talk time, 20 Alexa interactions, and 90 incoming notifications all intermittently
throughout the day. To conserve battery, simply fold the frames
when not in use to automatically turn off.

To charge, place glasses lenses facing up on the charging stand. A pulsing white light will display while the stand detects your smart glasses. When proper placement is detected, the blinking light goes to a solid color depending on the smart glasses battery status. A solid orange light means the frames are charging. A solid green light means the frames are fully charged. Echo Frames (3rd Gen) fully charges in approximately 2 hour and 30 minutes. Learn more about what to do if you see a blinking red light.

Explore more smart glasses

Designed for sustainability

We measure this device's carbon footprint and look for opportunities to reduce its emissions at every stage of its life cycle. Figures are for Echo Frames, not including any other versions (e.g., any special editions) or any bundled accessories or devices. We update the carbon footprint when we discover new information that changes the estimated carbon footprint of a device by more than 5%.

See Echo Frames fact sheet

Carbon Footprint

Compare smart glasses with Alexa

Price From: $179.99 From: $179.99 From: $179.99 From: $179.99 From: $279.99 From: $279.99
Ratings 3.8 out of 5 stars (184) 3.8 out of 5 stars (184) 3.8 out of 5 stars (184) 3.8 out of 5 stars (184) 3.8 out of 5 stars (101) 3.8 out of 5 stars (101)
Shape Round Cat Eye Square Modern Rectangle Sprinter Cruiser
Prescription ready option check mark check mark check mark check mark N/A N/A
Blue light filtering option check mark check mark check mark check mark check mark N/A
Sun lens option Polarized Gradient Polarized Polarized Polarized Gradient
Front frame material High quality acetate Mazzucchelli Italian acetate Mazzucchelli Italian acetate Mazzucchelli Italian acetate Mazzucchelli Italian acetate Mazzucchelli Italian acetate
Size Narrow Medium Medium Wide Wide Wide
Measurement guide 50-21-147 54-21-147 56-16-147 57-16-147 58-16-147 60-13-147

Technical details

Echo Frames

Echo Frames

Size

Modern Rectangle: 57-16-147 mm

Weight

Frames: 40g

Material

Front frames are made from Italian acetate and premium metal tone finishes to deliver beautiful color and design. Temple tips are made from soft-touch silicone with a lightweight titanium temple core. Temple tips are easy to adjust and designed to improve comfort behind the ear.

Similar to traditional acetate glasses, do not leave in a car on a hot day. Do not expose smart glasses or charging stand to extreme heat or cold. Store them in a location where temperatures remain within the storage temperature ratings. The device and the included accessories are designed to function within the operating temperature ratings. If it is too hot or too cold, they may not turn on or function properly until they have warmed or cooled, as the case may be, to within the applicable temperature ratings. The operating temperature range for Smart Glasses with Alexa and charging stand is 0–35°C (32–95°F).

Smartphone compatibility

Echo Frames support Android 9.0 or greater and iOS 14 or greater. Please note that these smartphones are not compatible with Echo Frames for Alexa voice control.

Subscriptions and services

Certain skills and services may require subscription or other fees.

Data connection

Echo Frames uses the Alexa app on your smartphone and data plan or wifi for connectivity and other features. Carrier charges may apply. Please consult your carrier for information on any fees and limitations that apply to your plan.

Battery and power

Get up to 6 hours of continuous media playback or talk time at 80% volume. Alternatively get up to 14 hours of battery life with moderate usage in a day at 80% volume. Moderate usage includes 2 hours and 30 minutes of media playback, 1 hour of talk time, 20 Alexa interactions, and 90 incoming notifications all intermittently throughout the day. Echo Frames (3rd Gen) fully charges in approximately 2 hours and 30 minutes. Actual battery life will vary depending on device settings, features utilized, environment and other factors. Testing was conducted by Amazon in a lab environment with preproduction Echo Frames (3rd Gen) using prerelease software and a prerelease version of the Alexa app on both iPhone and Android phones. Prior to testing, Echo Frames were fully charged to 100%. Learn more about Amazon’s battery life testing.

Charge time

Fully charges in approximately 2.5 hours with a 5W USB power adapter (not included).

Bluetooth

Bluetooth 5.2
Multi-point pairing
Hands-Free Profile (HFP) support for calling
Advanced Audio Distribution Profile (A2DP) support for audio streaming
Audio/Video Remote Control Profile (AVRCP) for voice control of media sessions

Speakers

2 microspeakers (1 in each temple).
Improved speaker driver with optimized acoustic architecture for high quality audio.
Dipole port design for enhanced directionality.
Proprietary audio front end algorithms for robust Alexa wake word performance.
Optimized multi-band compressor and automatic gain control processes for louder voice calls in outdoor conditions.

Microphones

4 beamforming microphones (2 in each temple)

Water resistance

IPX4: Splash-resistant for water and sweat.
Learn more about your splash-resistant Echo Frames.

Sensors

Hall sensor, Ambient light sensor, and Accelerometer.

Accessibility features

Learn more about Alexa accessibility.

Warranty and service

1-year limited warranty and service included. Optional 2-year extended warranty available for U.S. customers sold separately. Use of Echo Frames is subject to the terms found here.

Included in the box

1 pair of Echo Frames (3rd Gen, 2023 release) with carrying case, cleaning cloth, charging stand, and USB-A to USB-C cable for charging stand. Power adapter sold separately.

Privacy features

Wake word technology, streaming indicators with LED feedback, double press the front action button to mute the mics, view and delete your voice recordings, and more. Visit the Alexa Privacy Hub to explore how Alexa and Echo devices are designed to protect your privacy.

Sustainability features

Sustainability features

This product has sustainability features recognized by trusted certifications.

Carbon impact

Carbon emissions from the lifecycle of this product were reduced compared to similar products or previous models.

As certified by

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Customer reviews

3.8 out of 5 stars
184 global ratings

Review this product

Share your thoughts with other customers

Customers say

Customers appreciate the good sound quality, easy setup, and simple use of these glasses. They find the frames stylish and praise the quality as amazing. Many are satisfied with the functionality and fit. However, some have reported issues with charging the glasses. Opinions vary on whether the glasses offer good value for money.

AI-generated from the text of customer reviews

43 customers mention "Sound quality"32 positive11 negative

Customers like the sound quality of the device. They say it's good, with perfect sound reception on both sides. The voice is clear, and the product is versatile and appealing to a broader audience.

"...One of my favorite features is being able to listen to music while walking on the beach without worrying about an earbud falling out—it's such a..." Read more

"...The speakers are impressive for such a small footprint and I love that they are outside my ear...." Read more

"...= Audio ==================================== The new frames do sound better, however there are some serious trade offs that come with this......" Read more

"...The volume and sound quality are subpar but that could be expected from the way the speakers are set up. I can life with that...." Read more

19 customers mention "Ease of setup"19 positive0 negative

Customers find the product easy to set up and pair. They say it's simple to use, with good audio quality without having to have buds in their ears. The quick setup email provided instructions and phone numbers. It connects right away to phones and pairs quickly with other devices. The hands-free experience is convenient, and Alexa responds quickly to commands.

"...Setup was simple and quick, which I appreciated. The frames paired seamlessly with my phone, and I was up and running in no time...." Read more

"...The quick connection and setup makes these my new go to shades" Read more

"...It was small, easy to pack, and simple to use! I miss those days...." Read more

"...No delay, echo or feedback. 5- The quick setup email I got made it very easy and quick to get them hooked up to my Bluetooth...." Read more

17 customers mention "Looks"17 positive0 negative

Customers like the design of the new generation frames. They say the glasses look nice.

"...Overall, the Echo Frames are a fantastic blend of style and functionality, making them a perfect companion for anyone who wants smart, voice-..." Read more

"...Nice sound, nice look, but so far they have been a pain. I miss my 2nd generation frames!" Read more

"...nice set of sunglasses and daily wear glasses in one frame that look really good. Note: VSP...." Read more

"...This generation was very disappointing. Sounds good and looks good though!" Read more

16 customers mention "Quality"16 positive0 negative

Customers appreciate the quality of the glasses. They find the frames great, the lenses good enough, and the sound good. The glasses are well-constructed with premium materials to ensure durability and user-friendliness.

"These frames are great the quality of the sunglasses is amazing. Charging is a bit tricky at first but works great and holds the frames perfectly...." Read more

"The product consistently exceeds my expectations with its outstanding quality, which is evident in both its design and performance...." Read more

"...Charging it is very easy, it’s lasting for a good while, i have been using them for 5 hours right now and I’m still over 90% batteries, Alexa is..." Read more

"As a totally blind man, these glasses are super helpful. This is my first pair and it is the 3rd generation...." Read more

15 customers mention "Fit"15 positive0 negative

Customers like the fit of the product. They mention it's comfortable, easy to adjust, and small. It holds frames perfectly and is simple to use.

"...Charging is a bit tricky at first but works great and holds the frames perfectly...." Read more

"...Why did they have to change from the previous chord? It was small, easy to pack, and simple to use! I miss those days...." Read more

"...They have a very nice fit to them which I also was concerned about since I have a very small face...." Read more

"...Fits perfectly. My only regret is not buying them sooner...." Read more

15 customers mention "Functionality"12 positive3 negative

Customers appreciate the product's functionality. They find it useful and well-made, with a good blend of style and functionality. The glasses work as advertised, have useful features, and are easy to set up. Many customers love the tech and performance, describing them as thoughtfully crafted and versatile.

"...Overall, the Echo Frames are a fantastic blend of style and functionality, making them a perfect companion for anyone who wants smart, voice-..." Read more

"...Charging is a bit tricky at first but works great and holds the frames perfectly...." Read more

"...not only enhances the overall experience but also makes the product more versatile and appealing to a broader audience...." Read more

"...That was two weeks ago and they still dont work." Read more

16 customers mention "Value for money"8 positive8 negative

Customers have varying views on the product's value for money. Some find it useful with easy setup and good tech, while others say it's a waste of money and made of cheap plastic.

"...Since these were a great price, I figured why not try them?..." Read more

"...Returned these to Amazon. For now, NOT WORTH IT!" Read more

"Got these while on sale and for 150 they make decent an media player...." Read more

"...This renders them nothing more than an expensive pair of sunglasses. I spent months trying to get them to charge and missed the return window...." Read more

28 customers mention "Charging ability"3 positive25 negative

Customers have issues with charging the glasses. They say it's difficult to charge, the charger is awkward, and the charging stand is difficult to use. Some customers report that the frames stopped charging after a few months of use.

"...Charging is a bit tricky at first but works great and holds the frames perfectly...." Read more

"...2. It's too big to be portable. 3. No way to wear them while charging them 4...." Read more

"...then I got less than an hour of music before they powered off from loss of battery. Nice sound, nice look, but so far they have been a pain...." Read more

"...Another annoyance is the size of the charger...this thing is huge and not travel friendly...." Read more

These things are so AWESOME!!!
5 out of 5 stars
These things are so AWESOME!!!
I have never owned a pair of "smart glasses" before but always wanted a pair. Since these were a great price, I figured why not try them? I read both the positive and negative reviews before purchasing and the good outweighed the bad so here we go!Things I love:1- I work from home and spend my lunch breaks in my pool. I love listening to music. Thanks to these glasses, no more phone in the pool on a floaty! Yay!!! I can keep my phone in the shade and away from the water now.2- The sound is INCREDIBLE! Super clear, surround sound in both ears. Very very good!3- I love the talk command. Just say, "Alexa set a 30-minute timer" and she did! I usually set a timer so I know when my lunch break is over and I had gotten into the water and forgotten to set my timer. Love this feature4- I was on a video phone call, wearing the glasses, and as far as I could tell, the sound reception on both sides was perfect. At least for my end, it was. No delay, echo or feedback.5- The quick setup email I got made it very easy and quick to get them hooked up to my Bluetooth. When you open the glasses they automatically connect, When you close them, they disconnect.I still have to learn about the other features, but they have exceeded my expectations so far and I'm really happy with my choice.Hope my review helps with your decision :-)Photo added for fun.hm
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Top reviews from the United States

  • Reviewed in the United States on August 6, 2024
    Style: Black SquareVerified Purchase
    I love my Alexa Frames! These smart glasses have become an essential part of my daily routine. One of my favorite features is being able to listen to music while walking on the beach without worrying about an earbud falling out—it's such a freeing experience. The sound quality is impressive, and the open-ear design lets me stay aware of my surroundings.

    Taking calls and asking Alexa questions is incredibly easy with the built-in microphones and speakers. The hands-free experience is convenient, and Alexa responds quickly to my commands.

    Setup was simple and quick, which I appreciated. The frames paired seamlessly with my phone, and I was up and running in no time. Overall, the Echo Frames are a fantastic blend of style and functionality, making them a perfect companion for anyone who wants smart, voice-controlled assistance on the go.
    14 people found this helpful
    Report
  • Reviewed in the United States on August 14, 2024
    Style: Black SquareVerified Purchase
    These frames are great the quality of the sunglasses is amazing. Charging is a bit tricky at first but works great and holds the frames perfectly. The speakers are impressive for such a small footprint and I love that they are outside my ear. The quick connection and setup makes these my new go to shades
    5 people found this helpful
    Report
  • Reviewed in the United States on February 9, 2024
    Style: Brown Cat eyeVerified Purchase
    First off: I purchased the Echo Frames Gen 2 when they were first released. Most of the following is done in comparison to that version.

    = Multiple Device Support =======================
    One feature missing from Gen 2 (that these have) is support for dual devices. This is the ONE thing about Gen 3 that is preferred over Gen 2.

    = Audio ====================================
    The new frames do sound better, however there are some serious trade offs that come with this...

    First off, the speakers sound much quieter in a loud room.

    Auto volume control has been removed.

    Volume rocker no longer beeps, so changing volume without audio actively playing is a literal crap shoot.

    There are also a number of glitches that randomly occur:
    1. At random sound only comes out on 1 stem.
    2. At random sound will be out of sync (one stem will play the sound slightly ahead of the other, creating an echo like effect).

    = Silencing Notifications ========================
    The ability to mute notifications is completely removed.

    If you are going to be listening to music or an audio book, you're getting notifications along with that.

    The only way to fully stop notifications is to turn the frames off. Unfortunately this is now a difficult process.

    Turning them off requires removal of the frames, then holding down 2 buttons at once for 10 seconds. For those less dexterous (like myself), this requires both hands.

    This process is highly problematic, sometimes dangerous, and in some cases literally even illegal:
    1. On the annoyance side of things, I was talking to a coworker when my wife started texting me. I had to mentally tune out the notifications since I couldn't stop them.
    2. As for danger: A few weeks back on my way to work, my co-workers started a back and forth on the teams app, and I got an ongoing flood of notifications. I then opted to turn the glasses off, which requires removal of the glasses (I can legally drive without my glasses, for those who can't this is literally already illegal). I then had to use both hands (hard to do while still operating a steering wheel) to hold down the 2 power off buttons for 10 seconds. In my case, really bad timing had the car next to me change lanes without looking while I was still holding both buttons. I did manage to swerve, but it easily could have been tragic.
    * Note that amazon support contacted me on posting about the near accident, but in the end said they would pass the information on for possible use in future products.

    The removal of mute function OR the time and complexity added in powering them off alone would have been manageable. The fact they did BOTH was a really, REALLY bad idea.

    = Form Factor ===============================
    The physical design is noticeably different than Gen 2, with caveats:
    1. Lenses, though close to Gen 2, cannot be transferred into these (so new lenses is a must).
    2. They are noticeably smaller than Gen 2. I have a big head so the stems squeeze my head, leaving visible dents on either side of my head once removed (Gen 2 fit me comfortably).
    3. I'm not happy with the end of the stem design. They barely make contact with my ears at all and are constantly sliding down my nose as a result.

    = Phone Calls ===============================
    These still work as bluetooth headsets for calls, with one downgrade which I REALLY don't understand.

    These frames do NOT remember contact info!

    On my Gen 2 frames I frequently used eyes to call my wife. The very first use I did have to provide identifying information ONCE. From that point forward, it was a breeze:

    Me: "Alexa, call my wife"
    Alexa: "Ok" (then dials)

    No fuss, no muss, it worked.

    THIS version goes through the following routine EVERY SINGLE TIME:

    Me: "Alexa, call my wife"
    Alexa: "Did you mean wife?"
    Me: "Yes"
    Alexa: "What is your wife's full name?"
    Me: "[wife's name]"
    Alexa: "Do you know your wife's full phone number?"
    Me: "Yes"
    Alexa: "What is the phone number"
    Me: "[wife's phone number]" (then dials)

    THIS IS EVERY TIME WITHOUT FAIL!
    If I immediacy ask Alexa to call my wife again, it's the ENTIRE routine all over again!!!
    This one makes me shake my head, how did this fail this far?

    = Charging =================================
    Gen 2 used a magnetic cable. This may not have been elegant, but it worked. I bought several cables, always having one close by to charge. And you could even charge while wearing them (which I did on occasion).

    The new frames use a large charging cradle, with drawbacks:
    1. The charge stand looks like it wants to be a piece of modern art.
    2. It's too big to be portable.
    3. No way to wear them while charging them
    4. It also fails to charge far too often... I've gone to get my frames on multiple occasions only to see a red light on the stand indicating they didn't charge overnight... One occasion I had to remove and re-place them on the charge stand a good 10 to 15 times until the light stayed on without turning red.

    = Dual Pairing ===============================
    As mentioned above, this is the one new feature I like, but it too has an annoyance...

    If I turn my ipad off, I get a notification beep, a verbal indication it lost connection (keeping in mind they're still connected to my phone so still functional), and a blue blinking light on the side of the frames that continues indefinitely until I either power the ipad back on, or power cycle the frames.

    = Action Buttons =============================
    Gen 2 had one action button, and a tap & swipe support on the stem, and it worked fairly well (and also managed to support both muting notifications, and single button power off).
    The dual button design on these, having 2 button next to each-other on the stem has lead me on more than one occasion to push the wrong action button (the difference between answering a call or rejecting it).

    = Final Thoughts =============================
    I get the feeling the design team on these really didn't do much testing. So many things are worse than the previous generation. The question as to why I'm wearing them: Frames and lenses put me over $500 in the hole. It was also time for me to get new lenses, so I can see better with these.

    My hope for the future is Gen 4 goes back to the Gen 2 frames with added multi-device support.
    178 people found this helpful
    Report
  • Reviewed in the United States on June 15, 2024
    Style: Black SquareVerified Purchase
    I was so excited to get the 3rd generation after wearing the 2nd generation frames since they came out. I was seriously disappointed at how had it was to get them to charge properly. I hate the new stand because it is burdensome to pack for trips and I have to change my head fitting to get them straight enough to charge. Then they stopped charging properly in the middle of the night. Why did they have to change from the previous chord? It was small, easy to pack, and simple to use! I miss those days. Also the green light came on saying it was fully charged, the frames said 100% to my Bluetooth, then I got less than an hour of music before they powered off from loss of battery. Nice sound, nice look, but so far they have been a pain. I miss my 2nd generation frames!
    30 people found this helpful
    Report
  • Reviewed in the United States on January 31, 2025
    Style: Black SquareVerified Purchase
    Has potential but it appears Amazon has rushed this one. The volume and sound quality are subpar but that could be expected from the way the speakers are set up. I can life with that. What is really annoying me is the connection with the Alexa app. I receive a notification that an update is available and instructions are given...and that is all you get. No download status, phase of the update process, nothing. I have no clue if my glasses actually updated after following the instructions as the update note still shows.
    Another annoyance is the size of the charger...this thing is huge and not travel friendly.
    I got this as a present and appreciate it as such but I would never buy this myself.

    Update:
    Within 10 minutes after posting above review I was approached by Amazon to troubleshoot my issues with the update. Since that didn't have a positive result, Amazon exchanged the old pair for a new ones. The new ones did the update as intended and are working fine. I updated this review from 2 to 4 stars because of the immediate and excellent response by Amazon. I will update again later after some more use.
    One person found this helpful
    Report