|| PROCESSING ||

Orders:

4-5 WEEKS PROCESSING to catch up from orders from when we were on Holiday. Will be shipping sooner ☺️

Processing does not include shipping time, just the time to hand make your order in the order received ☺️

||SHIPPING ||


UNDERSTANDING PRE-TRANSIT:

All packages stay in "Pre-Transit awaiting item mode" until they are hand scanned in, even if the package is at the facility it can say that they are awaiting the package.

Please have patience, all packages have been dropped off, they are just waiting to be scanned. Once shipped out we have no control over the length of time of transit and delays. Thank you for you understanding & patience ☺️

Check out our Instagram Highlight “TIPS” for videos

All shelves are adjustable to fit your particular wall! Your item may not be level when you hang it. Simply adjust the string left or right, shorten & knot or once hung, slightly push down the front or back of the shelf to make it level!


Please Note:

-No Ring Shelves & Twine+Ring: Will be strung all the way through the entire shelf

-With Ring Shelves: Will be tied individually under each hole

-To adjust Duo or Trio Shelves, you will receive and insert or check out our Instagram

-Potted Shelves: If you choose the Closed Cord option, you will have to balance the opposite side of the pot with weight of decor or items in order for it to hang and not tilt to one side! :)

There are some listings that have the option for Two Tone & Non Two Tone versions.
Two Tones are listed first, Non Two Tones second.

WHITE/STAIN OF CHOICE: White Painted/Stain (our Two Tone version)
STAIN OF CHOICE: All Stained, no white (Non Two Tone Version)

Antique White is very light and is stain where you will see a lot of the wood grain and wood color through. It is not a solid white color :)
UPDATE: No longer offering Antique White. We can offer painting white if requested

Stains & Paint may vary in terms of appearance of online due to individual wood grains, knots, nicks and character. No two are alike! :)

WIDE & THIN BOX SHELVES

Each box shelf comes with two keyhole hangers in the back. All you need is a nail or screw to fit it flush to your wall!

FLOATING CUBES

Our Floating Cubes do come with a mason jar or vase. Put which you would like with your Floating Cube, in the notes section when you checkout!

POTTED SHELVES

Our shelves DO NOT come with the pot included. Our Potted Shelves FIT 4" pots

**PICKUPs & DROP OFFs are currently postponed due to COVID

DAMAGE/UNDONE

If your item becomes lost, undone or is damaged in shipping, file a claim with USPS to receive a refund from them, once dropped off we have no control.

If your item is heavily damaged in transit, message us with photos of the damage, and we will arrange a replacement. Heavily damaged indicates the product is broken & cannot function or be used.

If your strings become unstrung in transit, please contact us for how to instructions, or visit our TIPS highlight on our Instagram ☺️

Please feel free to contact us through Etsy's messaging system or thecraftyswirlco@gmail.com ☺️

*HOLIDAY PROCESSING*

All orders placed by DECEMBER 15TH will ship out by the USPS holiday deadline of 12/18.

Please note that USPS is responsible for your package once we drop it off and are in control of whether your package will arrive in time for the holidays. If your package is late or does not arrive in time for Christmas, please contact USPS directly with your provide tracking number.

All orders placed after Dec 15th, will have updated processing for our vacation, and we will message directly any updates on shipping earlier than the processing at the time.

HAPPY HOLIDAYS ☺️