I rarely write reviews but I wanted to do so in this case because my experience, having two of them, contradicted many of the reviews I read. Both chairs, purchased several years apart, were easy to assemble. It's fairly intuitive. I would just say make sure you know which part of the seat is the front and which is the back, when you put on the arms and back of the chair. The bottom of the chair is labeled so that you will know which is which, B/F. I have seen pictures in the reviews where the back was not put on correctly limiting the seat size.
I had no problem either time installing the wheels. They are installed like any wheels you might add to a rolling cart or Rubbermaid storage drawers. This time I upgraded the wheels to "Office Chair Wheels Replacement,(Set of 5) 3'' Rollerblade Wheels Smooth Rolling Heavy Duty Casters Safe for All Floors Including Hardwood - Universal Stem 7/16 Inch, White" by LPHY so that I could have all white wheels. No problem. I can confirm that 11mm wheels worked for me. Based on reviews I purchased both 10mm (which I couldn't get in white) and 11mm. I returned the 10mm. They were way too small. Beware that using rollerblade wheels will raise the height of the chair approx another inch. So if you are short like me and need a very low chair, I would advise against making that change. My feet still touch the floor with the replacement wheels on. I'm 5' 2". I use the chair on a hardwood and find there is a slight disadvantage to the rollerblade wheels - sometimes the chair starts to drift. It's not a big deal for me and I think it's worth it for the all white look. I doubt it would happen if I were using the chair on a carpet.
If you are short, like to the point where co-workers get a but of a fright when they sit in the chair you previously used in the conference, I think you will be very happy with this chair. Looking at other chairs, I think this chair has the lowest starting height when using the wheels that come with it.
The chair does rock back, although not much. Normal position is 90 degrees. I think it goes back to 120. Works for me. You can only lock it at 90 degrees. If the chair won't go back, pull out the level on the right side. Push it back in to lock at 90 degrees.
The one problem I had with the original chair, which was black and white, was that eventually the gas lift, the thing that makes it go up and down, started to sink. I contacted the company and sent me a replacement that I received quickly. It toook me forever to get around to replacing it and when I did I didn't have the right tools and made the mistake of using a hammer to get the wheel base off first. I was then unable to get remove the original lift out of the chair base. Lesson learned. But I had always had my eye on the beige chair, which wasn't available when I made my first purchase, because it better matched my office color scheme. So I gave up on trying to replace the lift and treated myself to a new chair in the color I wanted and with all white wheels!
I will just add that if you need a lot of lumbar support, this chair might not work for you. The support is just the mesh on the back of the chair. That works for me. You might need a lumbar pillow or a different chair.
I also haven't had trouble with the cushion and I am carrying more weight that I should be, to put it mildly. Once I got the wheels off the original chair I couldn't use it so I had to revert to my previous office chair while waiting for the new one to come. It only took a couple of days but it make me realize how comfortable the design of this chair was for me. The seat of that chair curved up on the sides and I was uncomfortable after seating in it for any length of time. With this chair the seat is wide enough so that there is extra cushion on each side of my butt but more importanly I can sit with my legs slightly out to the side without any impediment, which is how I tend to site.
I've seen pictures of damanged chairs in the reviews and wondered what the hell are these people doing in these chairs. Granted I don't use mine all day, except during the pandemic, and I don't have any kids at home. I am keeping the original chair for extra part just in case.
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