Territory

I have been using Territory for the better part of the last two years. For the most part, the service has been hit or miss...

Recently, I've had a number issues. Everything from extremely late deliveries to bones / foreign objects in my meals.

Based on Territory's subpar customer service and unwillingness to provide a refund and compensation for the chicken bone that cut the back of my throat and nearly chipped my tooth, I have cancelled future deliveries and I am going to look elsewhere for better quality provider.

Gave me horrible food poisoning when I used their service. Recommend folks look elsewhere.

WATCH OUT! Spoiled meals. So far this year I have received seven plus meals where the wrapper over the container is swollen. Two of those meals were that way the day they arrived. I contacted Territory support and they recommended that I not eat them but offered no further information. I have been a weekly user for over five years and was very satisfied until recently when they changed their packaging method and went to weekly delivery. Now the price is up 30%, they charge for delivery, there are no more salads and, of course, they potentially give you food poisoning. No thanks. I cannot risk getting sick.

I ordered a $60 produce box from them, which is a new thing they're doing. I've never ordered prepared meals from them, so this review is based on the produce box.

On their website they said they do produce box delivery only on Mondays and Thursdays. But on the confirmation email I received, it said they start delivering the day before into the day they promised. They delivered it straight to my doorstep on Sunday night. You can sign up for delivery notification. The process itself was very easy.

As to the box itself, I attached photos of the list of the items we got and of the box (the kale hid a few of the squash and the eggplant). I thought the quality of the produce was good, but I was kind of expecting a bit more in terms of quantity (compared to my own CSA delivery in the summer). Overall I am satisfied, but wouldn't make this a regular order.

I do want to acknowledge that Territory was helpful during the pandemic when grocery delivery slots were tough to come by. Expensive, but the quality was reasonable. Unfortunately, our experience continues to erode. One time, something arrived that the date said was a week expired and they claimed it was just a labeling error. No big deal. However, the variety has not been as good lately and the prices have escalated to the point where it no longer makes sense. If you order anything with meat they really overcook it to the point that there is little margin for error in reheating in your microwave.

Delivery has been meh. One week they just no showed us and credited our account with no explanation. But our most recent delivery has us cancelling. They went from reliably (mostly) delivering on Sunday afternoon to overnight delivery. Aparently this means that they will add additional packing material to keep things fresh until morning. I just want to thank the delivery person for ringing our doorbell at 2am. I really didn't need that hour of sleep I lost.

Between the high prices, the declining variety and quality, and the "enhanced" delivery schedule, I can no longer recommend this company.

They redeliver food when it's been dropped off at another residence. They say that's not the case but they sent me TWO "your order is on the way" messages one occurring after picking up my food at the misdelivery residence and then bringing it to me.

They SAY redelivery is not their policy but how do you know. They could have exposed me to disease or a plain sadist who wanted to food tamper. They didn't anticipate the initial recipient to find my number on the internet (thanks for exposing my PII btw) and warning me that they marked the containers and retaped the box in a specific way to ensure that it would be obvious if the food was redelivered. Disgusting in times of pandemic they cut corners and they say it's not their policy. There's no way for customers to know.

Take you chances or get a better service.

If you have a security door or gate, think twice. My first and last order sort of arrived this morning. By "sort of" I mean that the delivery person got within walking distance to my front door, but somehow failed to follow my pretty clear instructions on how to enter the code on the security gate for our neighborhood. There's nothing wrong with the gate or my instructions. I went out and tested it. It works fine.

But that's not the worst part. No. When the driver couldn't get the gate open, she ditched the box in a flowerbed nearby and texted me a picture of it! I KNOW, RIGHT?! So I slog two blocks in my pajamas (sorry, neighbors!) in the dark to fetch the box.

And nearly all of my interactions with Territory today have been along the lines of "she tried, she totally did exactly what you said, are you sure you gave the right instructions, is there another gate" etc. Like maybe I've never given anyone instructions for how to get to my house before....

Like I said, on the off chance that maybe both gates were inoperable at the same time for my gate code , I went out and tested it. There is no way this person put the code in correctly. It's not hard. It's a pound-sign and four digits.

Canceled.

Absolute dream! Territory makes eating healthy a breeze. They have options for every style of eating out there - keto, vegetarian, low carb, whole30, paleo, plant based and more...but best of all is that all of their options are Gluten Free! Always!
They frequently pair with local chefs, including Souper Girl and Founding Farmers.
The algorithm pairs you with some meals based on your meal types and requests, but you can always swap things out - which I love because I'm picky as heck!

The meals arrive in a cardboard box w/ ice packs. And the packaging is recyclable! The meals themselves even come in biodegradable containers (bye bye plastic!). The meals almost always look like the pictures and always taste delicious.

If you're looking for quick, healthy meals - you've found your place!

As someone who is pressed for time during the week, I appreciate the ease of Territory's delivery service.

I am trying to be better about my eating habits and stick to a generally Whole30 compliant diet and Territory makes that a lot easier. Their meals change throughout the weeks and are flavorful, fresh and delicious.

I generally get the boost size and have found it's a good size. The only reason I can't give this 5 stars is because it is kind of expensive per meal (without the $25 it's around $90 for 7 meals which is rather pricy). I'm not sure I'll be a regular subscriber but may order it here and there.

Edit: Someone came and took care of this issue within an hour. Thank you and I appreciate the promptness.

Original:
Someone keeps illegally dumping your waste in our trash bin. This isn't the first time. Our business' already generate enough waste we are unable to get rid of yours as well.