Do not buy this camera. This camera became the bane of my existence the instant it entered my life. I originally bought this camera because it was marketed to be easy to use, plug and play. IT IS NOT.
Here is the sequence of events:
Recive the camera in the mail, the box itself had good weight to it, turns out 90% of the weight of the camera is from the mount. The camera itself weighs no more than an empty soda can.
Plug in camera and open Razer Synapse. Camera is not being detected. Great. (I then try every single one of my other usb slots, 2.0, 3.0, 3.2). Nothing. OK. Restart computer? It's now being detected in the devices menu, but when I turn on the preiveiw for the camera nothing comes up but a grey screen. So I close synapse and go to google for trouble-shooting.
Initiate trouble-shooting rabbit hole.
I found out I might have the wrong version of synapse, so I uninstall it and reinstall Synapse 3. Restart computer for good luck. Open Synapse. Camera is popping up in devices *yay!*. Camera preview is working and I can see my beautiful face finally. I'm able to refine the settings and get the image to look pretty good, and enter a discord call to show my tech buddies my new toy.
The webcam works for 3 seconds and then freezes indefinetly.
More trouble-shooting ensues.
I find out the webcam might need a firmware update. No problem. I do that, all is well. Restart computer for some more good luck. Camera preview in Synapse looks great. Enter Discord call, camera cannot be detected. Fine.
You guessed it, more trouble-shooting.
I find out that the discord application has webcam issues itself, so maybe I shouldn't be so hard on the camera and try to fix discord problems that are affecting the webcam. Touble-shoot that stuff and it doesn't fix anything.
From there I test the camera in OBS studio, and Twitch. Same problems of either being hard to detect or freezing indefinetly.
And now, I am here.
Reading into other reviews, it seems like I'm not the only one experiencing these issues/similar ones. I really wanted to like this camera. It has a sleek design and was marketed to be convinient and easy to use. I also really liked that it connected directly to Razer Synapse. The camera also looks great for the couple seconds it works, giving me a taste of whats its capable of but not letting me have it. I don't personally believe I can do anything more on my end that I haven't tried multiple times over already to fix this. I hope my review can help you decide if you're willing to take on this headache of a webcam, or choose another brand like I will be.
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ECOLOGO certified products have reduced environmental impacts at one or more stages of their lifecycle – from raw materials to end of life. ECOLOGO certification indicates that a product has met environmental performance standards, which include criteria in some or all of the following categories: materials, energy, manufacturing and operations, health and environment, product performance and use, and product stewardship and innovation. Products are evaluated on the applicable criteria through testing and auditing.
