I purchased this fountain after having another brand of pet water fountain for years. It was time-consuming to clean, needed to be refilled often, and would occasionally leak all over the floor even though it was not overfilled. Also, My plug for the unit was behind an immovable china cabinet, so I had to unplug the cable, leaving the power adapter connected, in order to clean it, and then reach behind with two outstretched fingers and try to find the hole for the barrel connector to plug it back in. The unit also got louder over time.
BUT NO MORE!!! I purchased this fountain a few months ago, and I ABSOLUTELY LOVE IT! It is so well-engineered! It is very easy to clean compared to my other unit. It is virtually silent - I can't hear it running even when standing directly in front of it. The semi-transparent water container is great, so I can just tell at a glance if it's time to clean or refill it. Of course, my favorite feature is that I simply pick it up and take it to the kitchen sink. NO MORE CABLES TO UNPLUG!
There is only one complaint I have (actually more of a suggestion to give it 11 stars), and that is to provide a wall-hugging power adapter (or at least one that has the USB plug on the bottom instead of the front) for users who have their outlet behind a piece of furniture against a wall. I was unable to use the supplied power adapter because it caused the connected cable to stick out too far. But fortunately I had a nice wall adapter cable with a bottom plug, and I only had to move the cabinet once to connect it, and now I'm good for the life of the unit!
It took a while for my cats to get used to the change (they kept using a water dish upstairs for a while, but they eventually realized it wasn't going to attach them, and now drink from it regularly.
I cannot recommend this unit highly enough. Also, there are many aftermarket filters available for it, which is another plus.
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