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Samsung Galaxy S20 5G, 128GB, Cosmic Gray - Unlocked (Renewed)

4.1 4.1 out of 5 stars 6,022 ratings

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This product has sustainability features recognized by trusted certifications.

Pre-owned

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128GB
Cosmic Gray
Unlocked
Renewed
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.

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About this item

  • This pre-owned product has been professionally inspected, tested and cleaned by Amazon qualified vendors.
  • This product is in "Excellent condition". The screen and body show no signs of cosmetic damage visible from 12 inches away.
  • This product will have a battery that exceeds 80% capacity relative to new.
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Samsung Galaxy S20 5G, 128GB, Cosmic Gray - Unlocked (Renewed)
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Price$229.00$226.88$234.41$224.00$248.00$259.00
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Customer Ratings
Face recognition
4.0
4.5
3.9
4.0
4.0
4.0
Battery life
3.9
4.4
3.8
3.9
4.2
4.2
Fingerprint reader
3.9
5.0
4.0
4.5
4.2
4.1
Value for money
4.2
3.8
3.9
4.0
3.5
Sold By
Edge Cellular
GM DEALS
BuySPRY
thegadgetdeals
Certified Gadgets
Rescue Cell Phone
display size
6.2 inches
6.2 inches
6.2 inches
6.4 inches
67 inches
6.7 inches
memory capacity
128 GB
128 GB
128 GB
128 GB
128 GB
128 GB
model name
Galaxy S20 5G
Galaxy S20 5G
Galaxy S21
Galaxy S21 FE 5G
Galaxy S20 5G
Galaxy S20 5G
operating system
Android 10.0
android
Android
Android
android
android
connectivity tech
Bluetooth, Wi-Fi, NFC, USB
Bluetooth
Wi-Fi
Bluetooth, Wi-Fi
Wi-Fi
Wi-Fi
display type
AMOLED
AMOLED
AMOLED
input interface
buttons
touch screen
touch screen
buttons
buttons

What's in the box

  • Power Adapter
  • USB Cable
  • SIM Tray Ejector
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    Samsung Galaxy S20 5G, 128GB, Cosmic Gray - Unlocked (Renewed)


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    What is Amazon Renewed?

    Amazon Renewed is your trusted destination for products that are inspected, tested, and refurbished as necessary to be fully functional.

    Quality you can afford

    Amazon Renewed products offer an affordable option so you can save on the brands you love.

    Products you can trust

    All products have been professionally inspected, tested, cleaned, and refurbished as necessary by Amazon-qualified suppliers.

    Purchases with an impact

    Your Amazon Renewed purchase extends the lifetime of this product and reduces electronic waste.

    Trusted coverage

    Your purchase is eligible for Amazon Renewed coverage in conjunction with Amazon's Return Policy and the A-to-z Guarantee.

    What should I expect to receive with my Amazon Renewed purchase?

    All Amazon Renewed purchases will come with accessories equivalent to those that shipped in the box when new. These items may not be original but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box.

    Model Year

    2020

    In what condition can I expect my Amazon Renewed product to be?

    Product will be restored to its original factory settings and will be in one of the following cosmetic conditions Premium, Excellent, Good or Acceptable. Learn more
    Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed

    Product Description

    Samsung S20 128GB Cosmic Gray Unlocked (Renewed)

    Sustainability features

    Sustainability features

    This product has sustainability features recognized by trusted certifications.

    Pre-owned

    Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

    As certified by
    Pre-owned Certified: Electronics Pre-owned Certified: Electronics

    Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

    Learn more about this certification

    Part of
    Sustainability features
    Climate Pledge Friendly

    Customer reviews

    4.1 out of 5 stars
    4.1 out of 5
    6,021 global ratings

    Customers say

    Customers like the value and ease of use of the cellular phone. They mention that it's good value for the money, and that the Smart Switch makes it very easy to switch everything over from their old phone. Customers also like the quality. However, some customers have reported issues with the charging of the phone. Additionally, they dislike the lock. Opinions are mixed on scratch resistance, performance, and battery life.

    AI-generated from the text of customer reviews

    516 customers mention442 positive74 negative

    Customers like the quality of the cellular phone. They say it looks and works like new, has good cameras, and is a great computer. Some mention that the screen is in perfect condition and the phone works great. Overall, most are happy with their purchase and recommend it to others.

    "although charger looks great, it gave an alert it's not right for phone...." Read more

    "Perfect exterior and decent battery life. This phone came in extremely handy when other phone failed suddenly...." Read more

    "...The screen is in perfect condition and the phone works great. It doesn't lag at all that I've noticed...." Read more

    "...Screen resolution is super, camera is great.The things we didn't like are:-..." Read more

    163 customers mention142 positive21 negative

    Customers like the value of the cellular phone. They say it's a good value for the money and pretty cheap.

    "...Way cheaper than buying a brand new phone and works perfect! Very happy with it" Read more

    "...are some things I don't like about the phone, but it's a good value for the money so far" Read more

    "...No issues and a great price. That's a win for me." Read more

    "...The price was nice and the 5G works incredibly well...." Read more

    74 customers mention55 positive19 negative

    Customers find the phone super easy to use. They say the setup is simple, and the phone is easy to navigate. Customers also appreciate the Smart Switch feature, which makes it easy to switch everything over from their old phone. They mention that the process was easy and uneventful. Overall, customers find the product a real pleasure to own and use.

    "...it is working perfectly with Mint Mobile, no difficulties, Samsung switch makes it so easy, this "new" gem is really not much different than the new..." Read more

    "...Paired with an aftermarket slim case, this phone is a real pleasure to own and use and I look forward to getting my money worth out of it over the..." Read more

    "...The process is not that complicated takes maybe 10 minutes or so to do but is not something I'd recommend i'd recommend for those with no experience..." Read more

    "...that came on it from this seller had to be removed - it was installed incorrectly and wouldn't allow the fingerprint reader to operate...." Read more

    423 customers mention263 positive160 negative

    Customers are mixed about the performance of the cellular phone. Some mention that the apps and features they need work incredibly well, while others say that it didn't work with Boost or Cricket. They also say that the operation is inconsistent and that only half of the phone functions.

    "...I'd say almost excellent condition, if not. it is working perfectly with Mint Mobile, no difficulties, Samsung switch makes it so easy, this "new"..." Read more

    "...the screen, the screen is half white, which makes the phone completely non-functional.-..." Read more

    "...The screen is in perfect condition and the phone works great. It doesn't lag at all that I've noticed...." Read more

    "...Way cheaper than buying a brand new phone and works perfect! Very happy with it" Read more

    202 customers mention86 positive116 negative

    Customers are mixed about the scratch resistance of the cellular phone. Some mention that there were no scratches at all on this phone, while others say that it arrived looking brand new with no scuffs or visible damage. The screen and case show no defects or scratches. However, some customers report that the phone arrived with a cracked screen, a slightly damaged rim around the camera, and a couple scratches on the screen. The back cover came cracked.

    "...say that it's basically spotless except for having a few small scratches on the back, which is completely covered by the phone case that I also..." Read more

    "...The packaging was good, there's not a visible scratch in sight on the phone...." Read more

    "...- The curved edges make the front glass easy to shatter if you drop it front-glass down (see attached pic)...." Read more

    "Screen and case show no defects or scratches. Can't tell how much battery life is left. Used the Smart Switch to move from my old phone to this one...." Read more

    175 customers mention77 positive98 negative

    Customers are mixed about the battery life of the cellular phone. Some mention that it works as intended, has a great battery, and holds up fine, while others say that it doesn't last as long as they had hoped, it drains really quickly, and the power usage is high.

    "Battery Life not as expected. Looses charge by mid day" Read more

    "Perfect exterior and decent battery life. This phone came in extremely handy when other phone failed suddenly...." Read more

    "...out it was the junk included with the phone that is not sufficient to charge it properly...." Read more

    "...Love the additional power of the phone, the battery life is easily double the old S7..." Read more

    135 customers mention23 positive112 negative

    Customers are dissatisfied with the lock on the cellular phone. They mention that it's not permanently unlocked, and it'll not work without unlocking it. Some customers also mention that the phone is glitchy and won't unlock at times.

    "...Even after that, the reader is marginal.The unlocking is a pain - sometimes, the face recognition beats the fingerprint reader, and it..." Read more

    "...Something however I did not expect was that the phone was locked somehow to Android 11 with the last security patch being from like 2020 early 2021...." Read more

    "...of an affordable "refurbished-unlocked" phone like new, it is anything but unlocked!..." Read more

    "...phone in excellent condition....other than the fact that it was not unlocked. It did not work with Boost or Cricket...." Read more

    71 customers mention8 positive63 negative

    Customers are dissatisfied with the charging of the cellular phone. They mention that the charger is not charging, it was almost nonfunctional, and barely charges in time. Some mention that there are issues with the charger port and that the included charger is totally unusable.

    "...but I'm satisfied for now. Maybe final edit:? OK so, it's got issues with charging port, sometimes connects sometimes doesn't...." Read more

    "...It didn't fit well at all and also took an insane amount of time to charge the phone...." Read more

    "Live the phone, no issues. Sometimes it's alittle slow starting up, kinda weird. The camera is great" Read more

    "...The screen is fine, phone works but takes over 6 hours for a full charge...." Read more

    Works okay, missing some features, Verizon won't help, now I'm out of luck
    4 Stars
    Works okay, missing some features, Verizon won't help, now I'm out of luck
    Update March 2023: Verizon really does not want to help you if you do not buy the phone from them. They don't care if it is missing features, even if you are a 25-year customer, because you did not buy it from them. That is what I am dealing with now. In my initial review I indicated you have to visit a store to finish setup because that's what I was told through a Verizon chat. They did swap out the SIM card , but could not do anything else. I was told they do not do any software flashing, they are not even sure what that means, and there was nothing they could do at the retail store to help me. I had to call the call center again which I literally did from their parking lot because I told them it was the second time I had visited a store and they're representative had told me to go to the store! I spent 2 hours working with, or on hold with, the call center, and still did not get the correct functionality! They really don't care and don't want to help you unless you pay the astronomical amount of money to get a phone directly from them. My phone still drops calls, does not always call out, does not have voicemail, and does not have the spam filtering. So now I am stuck with either living with that, or paying to upgrade to another phone. The whole reason I bought this one off Amazon is because it still has the micro SD slot and that is what I want. I'm going to try to make it work, I'm very upset with Samsung that they are doing away with the SD slots and hope someday they will bring it back.The bottom line for me is the phone works okay. I have to dial in to get my voicemail now and had to have all of that reset, there is no voicemail icon. There is no way for me to know I have a voicemail I just have to call to see if I have any messages. So if you are okay with a phone that doesn't quite have perfect functionality, then this is a great one. It is decent for the money. If you want a phone that works just like one you would get from the store, bite the bullet and spend the money and go to Verizon. I have gone to two stores, I have done one chat, and been on the phone with them, multiple agents, for over 2 hours. Apparently this is as good as it's going to get for this phone.Feb 23 initial review: I read a few of the reviews, somehow I miss the part where if you get a phone off of a site like amazon, you do still have to take it into your provider for setup? My provider is Verizon. I happened to go in there yesterday and said I had a different phone (had both with me) they told me just to move the SIM card and the SD card over and they did not have to do anything. Today only half of the phone functions, and through a chat they told me I have to come in to have their software flashed onto the phone. I was already there and took the time to drive there and wait etc, only to find out that was not necessary. Now it is necessary because the phone doesn't function correctly. Hopefully once that is done it will be fine.Facial recognition does not work as well as I had thought it would. I will probably erase and try again but it consistently does not recognize my face. I did try to put a screen protector on and I adjusted the touch sensitivity but the phone still did not recognize a touch so I had to take that off. I'm a little nervous about having a screen without a protectorI am a Samsung Galaxy lover, I have the s4, the s5, and the s9. I stuck with the s20 because it has the SD card slot. So far so good, there are some things I don't like about the phone, but it's a good value for the money so far
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    Top reviews from the United States

    Reviewed in the United States on May 27, 2023
    Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase
    25 people found this helpful
    Report
    Reviewed in the United States on March 22, 2024
    Size: 128GBColor: Cloud BlueService Provider: UnlockedProduct grade: RenewedVerified Purchase
    Reviewed in the United States on September 28, 2023
    Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase
    6 people found this helpful
    Report
    Reviewed in the United States on October 26, 2022
    Size: 128GBColor: Cosmic GrayService Provider: VerizonProduct grade: RenewedVerified Purchase
    Customer image
    3.0 out of 5 stars Nice phone, but slippery and expensive to replace the front glass
    Reviewed in the United States on October 26, 2022
    We just upgraded from our old S7's to these S20's. Love the additional power of the phone, the battery life is easily double the old S7 (even with more frequent use during the day than what we typical did on our S7's). Screen resolution is super, camera is great.

    The things we didn't like are:
    - the phone is slippery, especially with the curved front glass on the long edges of the phone
    - the slim/lightweight style phone cases that protected the S7 won't protect the front glass on the S20, so you either have to never drop your phone, or you have to get a heavy, bulky phone case, which kinda defeats the purpose of having a thin, lightweight phone
    - depending on how you're holding the phone, the curved edge can allow the phone to think that your holding fingers are actually trying to touch the screen and get interpreted as finger presses, which can lead to unexpected things happening on the screen or no action at all when you try to press a screen button or scroll with your other hand (because nothing happens since the phone thinks your holding finger is doing something). So you have to hold the phone the 'right way' to make sure the screen works. Unlike Steve Jobs, I don't think you should have to hold your phone a 'certain' way in order for it to work correctly.
    - The curved edges make the front glass easy to shatter if you drop it front-glass down (see attached pic). Even with this little damage to the screen, the screen is half white, which makes the phone completely non-functional.
    - It costs *more* to replace the screen than to buy a new phone (as of 10/26/22, screen replacement is $270, and the new phone with tax is $230).
    - The phone doesn't support a micro-sd card.
    - The phone doesn't have the nifty blinking blue/red/green LED on the S7 that let you know if you had a missed call, notification, or low battery. I miss that feature.

    So, while it is a great phone and screen, the practical issues involved in everyday use fall short. We can't recommend this phone.

    We are now looking at the S20 FE, which has a flat screen like the S7, a plastic backside (unlike the S20's glass backside), which we think will be a much better choice for our needs.

    Note that the S20 FE as a new phone cost less than the S20, but the refurb'd FE's cost more than the refurb'd S20's. I think this is the marketplace voting that the FE is a better practical phone than the S20 flagship. And the FE front screen replacement only costs $150, which is a deal since you are much less likely to break the glass on the FE.
    Images in this review
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    Customer image
    35 people found this helpful
    Report

    Top reviews from other countries

    Translate all reviews to English
    Rejean Arseneau
    5.0 out of 5 stars Samsung Galaxy S20 5G
    Reviewed in Canada on February 9, 2024
    Size: 128GBColor: Cosmic GrayService Provider: GSM CarriersProduct grade: RenewedVerified Purchase
    Timothy
    1.0 out of 5 stars Great phone, but Beware
    Reviewed in Canada on October 2, 2023
    Size: 128GBColor: Cosmic GrayService Provider: GSM CarriersProduct grade: RenewedVerified Purchase
    One person found this helpful
    Report
    Cathy
    5.0 out of 5 stars Very good product
    Reviewed in Canada on January 22, 2024
    Size: 128GBColor: Cosmic GrayService Provider: GSM CarriersProduct grade: RenewedVerified Purchase
    One person found this helpful
    Report
    William Bartlett
    5.0 out of 5 stars Surprisingly great
    Reviewed in Canada on July 21, 2023
    Size: 128GBColor: Cosmic GrayService Provider: GSM CarriersProduct grade: RenewedVerified Purchase
    One person found this helpful
    Report
    Cg9997
    3.0 out of 5 stars Frustrated
    Reviewed in Canada on June 13, 2023
    Size: 128GBColor: Cosmic GrayService Provider: GSM CarriersProduct grade: RenewedVerified Purchase
    3 people found this helpful
    Report