Amazon.com: Customer reviews: Amazon Basics Hardshell Spinner Suitcase with Built-In TSA Lock, 22.8-Inch, Graphite

Top positive review

Fantastic suitcase!

Reviewed in the United States on January 12, 2019

This suitcase is carry-on size. It wheels around and turns very easily. It fit an ODD amount of stuff in it. It's like a clown car. Has compartments and zippers that keep things separate and organized. My husband uses it for constant trips to China. It holds up well and is really good looking. Also has a combination lock that is accessible by TSA. Absolutely worth every penny. Purchasing more for the rest of the family.

46 people found this helpful

Top critical review

Critical reviews›

Elizabeth S.

Broke after 2 short trips

Reviewed in the United States on November 27, 2021

I want to love this piece of luggage so much, but after two uses the handle completely broke off.

The suitcase itself is lightweight and has tons of compartments. When the handle worked, I was able to maneuver easily. Unfortunately, the handle completely popped out of the luggage and there is no way to reattach. The luggage itself still works but I won’t be able to use it with ease, as it’s intended. Next luggage will definitely be an investment piece, and not a cheap piece like this.

1,768 total ratings, 369 with reviews

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From the United States

Amazon Customer

Fantastic suitcase!

Reviewed in the United States on January 12, 2019

Color: GraphiteVerified Purchase

46 people found this helpful

Helpful

Chimney161

I love it so far!

Reviewed in the United States on October 19, 2019

Color: GoldVerified Purchase

Bought this as my carry-on for a weekend trip, so I wasn’t expecting much. However I was pleasantly surprised. It glided through four airports, and two times had to be checked at the gate because the airplane ran out of overhead room. So far, so good. I have no complaints. It fit with my airport’s guidelines for carry-on and I had no problem with TSA. I was glad I didn’t have any issues and I plan to use this again.
So far: very durable, lightweight, glides well, holds a fair amount of items, I trust this piece of luggage.
And bonus: I was able to dress it up with fun stickers from my trips!

2 people found this helpful

Helpful

pale

unbeatable at the price

Reviewed in the United States on August 25, 2019

Color: SilverVerified Purchase

Bought this on amazon day for under 40 bucks. it has so far survived one international trip as a carry on without any problems. the interior compartments are very well thought out and the exterior seems sturdy enough. The shell material and fabrication definitely look like cheap mass produced injection molding, but hey, at the price, who cares. It's neutral enough so it's not obvious. One design critique - the wheels are protruding from the body quite a bit which goes to the expense of overall suitcase size to stay within carry on limitations. meaning if the wheels would have bin side mounted and flush with the body (or just smaller), they could have made the suitcase body bigger.

One person found this helpful

Helpful

LPE

Solid basic item - problem with wheels

Reviewed in the United States on August 30, 2019

Color: GraphiteVerified Purchase

I needed a carry-on with wheels for a last minute weekend trip and bought this hoping it would fit the bill.

It is solid, has internal typical internal structuring for these types of bags, including zippered pieces for each half of the bag. It is relatively lightweight (especially if you haven’t updated bags recently - they’re making them a lot lighter than they used to).

The wheels were a bit of a disappointment - they worked *ok* from the start and did start getting a little sticky pretty quickly, especially with extra weight in the bag. Also, the wheels don’t really spin or have the maneuverability you would expect. I ended up having to push the bag from the middle or bottom in the airport on the way home - I really couldn’t drag it behind me because it would simply fall instead of rolling, which really defeats the purpose of this type of bag.

I’m not sure if this is going to last, which is unfortunate because the body is great but it seems like they cheaped out on the engineering for the wheels.

2 people found this helpful

Helpful

Katie

Sturdy enough, easy to maneuver

Reviewed in the United States on December 22, 2019

Verified Purchase

The color was great, more of a iridescent pink than gold but still lovely. Very easy to roll around, takes a minute to get used to the one handle but definitely easy enough. Very light so you can pack more clothes before it’s too heavy. Light, but not as super hard sided as a samsonite or similar but I’ve found it to be sturdy enough- even after being lost by the airline and taking the long way around it was still lookin good

One person found this helpful

Helpful

matt151617

Solid carry-on bag

Reviewed in the United States on January 31, 2020

Color: BlackVerified Purchase

Since I travel a lot, I was looking for a way to become more efficient while flying or on trains. A large suitcase is nice, but also bulky to pick up and requires a lot longer to check in at the airport. I usually resorted to stuffing a backpack for shorter trips but it was bulky and really started to hurt by back after carrying it around airports all day.

This bag fit the bill perfectly for one week or less trips. I have been able to pack a weeks worth of clothes, my laptop, toiletries, a pair of running shoes, and 3-4 sets of workout clothes. It's usually a tight fit, but doable with cubes and some creative positioning. Note that this bag has very little flexibility; you can fit almost nothing between the 2 halves once they are full. One downside is the carry handle fits in to the bag, so one half of the bag has a bump down the middle that doesn't let you sit anything flat. This is annoying if you are using packing cubes.

As far as transporting it though airports, it doesn't track perfectly straight, but I've had no issues maneuvering it through crowds, even when rushing to catch a connecting flight. Sometimes I find it easier to just drag it behind me like a traditional suitcase.

The size is great, and I've never had a gate agent question the size of it. The airlines do seem to be enforcing carry-on size more and more, so it's reassuring to know this will easily fit in their little size checker thing. I've also had no problem at all fitting the bag in to overhead bins, even on smaller regional jets.

3 people found this helpful

Helpful

Conner McNally

Great product at a great cost

Reviewed in the United States on June 8, 2020

Color: SilverVerified Purchase

So I never have had "nice" luggage and when I got this, on sale, I was super excited. After my first trip I noticed how high quality everything is with it. Wheels roll and turn super smoothly, lots of storage and clips to lock things down. Hard shell that locks and won't be damaged easily. Highly recommend. Looks great too.

3 people found this helpful

Helpful

Elizabeth S.

Broke after 2 short trips

Reviewed in the United States on November 27, 2021

Verified Purchase

Helpful

Jeff

Worse customer service on chat-FIVE STARS to the customer service guy on the phone.

Reviewed in the United States on November 8, 2021

Color: BlackVerified Purchase

I took delivery of this suitcase on July 26, 2021. On my third use of this suitcase in now November, the extendable handle came completely out and will not reattach. The return window WAS THE DAY I RECEIVED THIS ITEM!!!!! I contacted what attempts to pass as Amazon's customer service and got the ensuing conversation:
Kalpesh | Customer Service
Hello, Greetings of the Day!
I am Kalpesh and I will be assisting you further.
Hope you are safe and doing well. Could you please elaborate the query so that I can assist you Accordingly in the best possible way?
K2:40 PM
The extendable handle on the suitcase came completely out (detached) and will not reattach.
2:41 PM
Kalpesh | Customer Service
I am sorry to hear that.
Please allow me a moment to check this for you.
As I can see return window is closed.
May I know the reason for contacting us so late?
K2:43 PM
The damage just occurred. My third use for a Trip.
2:44 PM
Kalpesh | Customer Service
I ma sorry as the return window is closed I am not able to help you with this
You can contact to manufacturer they will help you with it
K2:46 PM
The mfgr is Amazon Basics (China)
2:47 PM
Kalpesh | Customer Service
I am sorry for the inconvenience caused to you
Please contact the manufacturer
They will help you with this
OK. I will write a scathingly poor review about this loss of $79.00 I have suffered
*****************************
After the abysmal results from the chat with Kalpesh, I called Amazon and got a very efficient customer service person. I relayed the above conversation to him and he apologized and instantly refunded the full price, telling me to not worry about returning the broken suitcase to Amazon. This is what I have come to expect from Amazon Prime from whom we do 98% of our purchases other than food (due to the pandemic). I give five stars to the second attempt--only one star to Kalpesh's lack of effort = 3 STARS OVERALL

One person found this helpful

Helpful

K. Miranda

Pretty, but many problems.

Reviewed in the United States on June 1, 2019

Verified Purchase

Okay, so- this case is very pretty. Pinky rose gold. I have traveled with it a few times, and each time ended up checking it at the gate. It has held up well in that regard. Scratches and scuffs sure, but overall good condition, no cracks. The wheels also are not that bad, they seem durable. It is also relatively roomy inside.

What I don't like:
- it is 50/50 zipper in the middle, and whatever you put in the front side weighs the bag down to the point where the bag is no longer level, it is tipped forward. Even if it is packed lightly on that side.

- the HANDLE! It is so awkward! I have a few bags with the opening to slip it onto the handle and since this is just one bar, nothing stays on it. Even with that issue, the width of the part you hold is weirdly too wide for the slits.

- the wheels. Sigh. So they are doubled and themselves look sturdy-ish, but they don't hold the bag level when there are things in the front part of the bag. Also, I have the issue where, the first time I used it it moved perfect: straight and smooth. After two more times through the airport it has become a jittery, uneven ride, and can't move straight even if it is immediately next to my body.

I honestly wanted this to work a lot better, and I'm going to be replacing this one with a different brand.

136 people found this helpful

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Amazon Basics Hardshell Spinner Suitcase with Built-In TSA Lock, 22.8-Inch, Graphite

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