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ECOVACS DEEBOT T9+ Robot Vacuum and Mop Combo with Auto-Empty Station, Precision Laser Mapping, 3D Maps, Oscillating Mopping, 3000Pa Suction, Hands-Free Cleaning for Up to 60 days, Air Freshener,White

3.8 out of 5 stars 15,122 ratings

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Style: T9+
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Purchase options and add-ons

Brand ECOVACS
Model Name T9+
Special Feature TrueDetect 3D 2.0 real-time detection; smart obstacle avoidance technology; 3D Map; Auto-Empty Station; OZMO Pro 2.0 Electric Oscillating Mopping System; Mobile Air Freshener See more
Color White
Product Dimensions 13.9"L x 13.9"W x 16.9"H
Surface Recommendation
Carpet, wood floor, hard floor
Controller Type
Voice Control
Battery Cell Composition
Lithium Ion
Item Weight
7.9 Pounds

About this item

  • Powerful Vacuum and Mop. DEEBOT T9 plus simultaneously sweeps, vacuums and mops your floors. OZMO Pro 2.0 oscillating mopping system, a high frequency vibration and 4-level water adjustment, efficiently cleans your home, leaving floors clean as new.
  • TrueMapping for a More Efficient, Effective Clean. Utilizing the same tech in self-driving cars, DEEBOT’s LIDAR and dToF sensors generate maps more accurate of vSLAM and camera based technology. That means a faster, more efficient, more thorough clean.
  • TrueDetect Stays on Task and Out of Trouble. With the advanced TrueDetect 3D technology, DEEBOT T9 plus detects objects in real time to strategically avoid collisions, entanglements and disruptions, so there’s no need to pick up before it cleans.
  • Months of Hands-free Cleaning. The Auto-Empty Station with 2.5L dustbag holds 2 months' worth of vacuum debris, staying maintenance free for 60 days. The auto-seal design of the dust bag keeps the mess contained when you are ready to discard.
  • Homes Smell Fresh and Clean with Mobile Air Freshner. DEEBOT T9 plus contains an industry-first air freshener that leaves your home smelling as clean as it looks. The built-in freshening technology infuses your home with a delicate, luxurious fragrance.
  • Clean as You Want: Enjoy a customized cleaning experience by activating the 'Area Cleaning' or 'Custom Cleaning Mode' via the App to create virtual boundary and no-mop zone. You can also use the App to set a cleaning preference for a specific area.

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This item: ECOVACS DEEBOT T9+ Robot Vacuum and Mop Combo with Auto-Empty Station, Precision Laser Mapping, 3D Maps, Oscillating Mopping, 3000Pa Suction, Hands-Free Cleaning for Up to 60 days, Air Freshener,White
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Product Description

The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked.
OZMOT9+

TrueMapping 2.0 for More Efficient Effective Clean

It enables precise navigation and positioning, accurately constructing the indoor environment and identifying the outline of the house.

OZMOT9+

TrueDect 3D 2.0 Obstacle Recognition and Avoidance

DEEBOT T9+ will realize strategic obstacle avoidance according to different types of obstacles detected in front.

OZMOT9+

Luxurious Cleaning Experience

Build-in Air Freshener can spread fragrance to the ground to effectively remove the musty and pet odor.

OZMOT9+

Carpet Aviodance

In mop mode, automatically avoid carpets.

In vacuum mode, the suction power on carpets is automatically increased.

OZMOT9+

Customized Cleaning Preference

Clean your home any time, even when you’re away. With the ECOVACS HOME App, you can take control of your DEEBOT T9+ from wherever you are.

OZMOT9+

3D Maps

In 3D map, you can choose to clean the automatically identified and manually added furniture to achieve efficient local cleaning.

OZMON10+

Virtual Boundaries

Create custom boundaries for enhanced cleaning control. Keep your robot away from areas you don’t want it to go.

OZMOT9+

Mult-floor Mapping

Your DEEBOT T9+ is able to automatically recognize different levels of your home and choose the right map for the floor.

ECOVACS DEEBOT Products

DEEBOT T9+

DEEBOT N10+

DEEBOT N8 Pro+

DEEBOT T8

Customer Reviews
3.8 out of 5 stars 15,122
3.6 out of 5 stars 223
3.8 out of 5 stars 15,122
4.2 out of 5 stars 774
Price
$799.99 $649.99 $699.99 $189.99
Vacuuming and Mopping
Sonic Mopping and Vacumming Deep Mopping and Vacumming Mopping and Vacumming Mopping and Vacumming
Navigation
Lidar + dToF Sensors Lidar + dToF Sensors Lidar + dToF Sensors Lidar
Mapping
Real-time Mapping+3D Mapping Real-time Mapping Real-time Mapping Real-time Mapping
Max Suction
3000Pa 3800Pa 2600Pa 2600Pa
Max Runtime(Quite mode)
180 mins 330mins 110 mins 180 mins
Air Freshener Module
No-Go Zones & Invisible Walls
No-Mop Zones

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ECOVACS DEEBOT T9+ Robot Vacuum and Mop Combo with Auto-Empty Station, Precision Laser Mapping, 3D Maps, Oscillating Mopping, 3000Pa Suction, Hands-Free Cleaning for Up to 60 days, Air Freshener,White


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This Item
ECOVACS DEEBOT T9+ Robot Vacuum and Mop Combo with Auto-Empty Station, Precision Laser Mapping, 3D Maps, Oscillating Mopping, 3000Pa Suction, Hands-Free Cleaning for Up to 60 days, Air Freshener,White
ECOVACS DEEBOT T9+ Robot Vacuum and Mop Combo with Auto-Empty Station, Precision Laser Mapping, 3D Maps, Oscillating Mopping, 3000Pa Suction, Hands-Free Cleaning for Up to 60 days, Air Freshener,White
Recommendations
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DREAME D10 Plus Gen 2 Robot Vacuum and Mop with Self-Emptying Base for 90 Days of Cleaning, 6000 Pa Suction and LiDAR Navigation, Obstacle Avoidance, Wi-Fi Connected
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Price$799.99$599.99-38% $249.00
Typical:$399.99
$497.64$189.99-36% $254.99
List:$399.99
Delivery
Get it as soon as Saturday, Apr 5
Get it as soon as Saturday, Apr 5
Get it as soon as Saturday, Apr 5
Get it as soon as Saturday, Apr 5
Get it as soon as Saturday, Apr 5
Get it as soon as Saturday, Apr 5
Customer Ratings
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batteries included
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Customer reviews

3.8 out of 5 stars
15,122 global ratings

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Customers say

Customers find the robot vacuum performs well and is easy to set up, though some report it takes time to figure out how to use it. The cleaning ability and value for money receive mixed reviews - while some say it does a fine job and is worth the price, others note it stops halfway through jobs and consider it overpriced. Durability is also mixed, with some saying it's well-maintained while others report it doesn't last long. Moreover, the vacuum gets stuck frequently, particularly around rugs and sliding door thresholds, and the mapping system receives mixed feedback, with some praising it while others report it's a disaster.

AI-generated from the text of customer reviews

463 customers mention "Vacuum quality"361 positive102 negative

Customers praise the robot vacuum's performance, with one customer noting it's the best on the market.

"...-Intuitive and granular control via the app (clean zones, no go zones, defined rooms that can be scheduled)..." Read more

"...Bottom line, I really think this is a FANTASTIC machine but I monitor and tinker with it the app, cleaner and/or base a few minutes nearly every day..." Read more

"...has all the features you'd expect, scheduling, multiple floor maps, no go zones, custom power/mop level per room, room split/merge, voice assistant,..." Read more

"...-THE MOPPING PAD FALLS OFF, STOPPING THE VACUUM IN IT’S TRACKS. This is the most irritating thing ever and it happens often. -..." Read more

1,400 customers mention "Works well"838 positive562 negative

Customers have mixed experiences with the vacuum cleaner's performance, with some saying it does its job very well and the app works awesomely, while others report that it just doesn't perform and never completes the entire job.

"...The manual says to clean it more often but it worked for 28 hours before I cleaned it for the first time...." Read more

"EDIT July 2024 Update My bot died after about 18 months. I am very grateful for the time we had together :)..." Read more

"...It is lavender scent and works great! It is only $9 and less than half the price with more oz of solution than the Omni recommended brand...." Read more

"...auto-empty base which is LOUD like a jet taking off but wow is it effective, nothing left in the dust bin after, not a strand of long cat hair...." Read more

1,312 customers mention "Cleaning ability"827 positive485 negative

Customers have mixed experiences with the robot vacuum's cleaning ability: while some say it does a fine job on areas and keeps floors clean, others report that it stops halfway through tasks and doesn't always manage to clear the floor.

"...Once I placed boundary lines where the treads were, cleaning improved. Other than that, the robot does a quick map of your home, including furniture...." Read more

"...The carpets are always clean too! But I find myself emptying and refilling the water compartments almost every other day...." Read more

"...In terms of suction, It did not always manage to clear my floor of the cat litter crystals...." Read more

"...-Competitive price -Premium look and feel -Systematic cleaning pattern -Free in-box extras (1 bag, filter, rotating brush)..." Read more

738 customers mention "Value for money"489 positive249 negative

Customers have mixed opinions about the vacuum cleaner's value for money, with some finding it worth the price as a time-saving investment, while others feel it's not worth the cost.

"...It is lavender scent and works great! It is only $9 and less than half the price with more oz of solution than the Omni recommended brand...." Read more

"...N8 Pros: -Competitive price (usually on sale) -Premium look and feel -Advanced tech (cameras, lasers...)..." Read more

"...TL/DR Hefty price tag for an extremely finicky product that quickly developed non-resolvable problems...." Read more

"...It's worth it to me and grateful for the job it does...." Read more

453 customers mention "Ease of use"312 positive141 negative

Customers have mixed experiences with the robot vacuum's ease of use, with some finding it simple to set up and convenient to operate, while others report that setting up the Deebot was not simple or intuitive.

"...We have now had it for 7 weeks and we love it! So easy to set-up...." Read more

"...This camera needs light, mind you. Out of the box is a very simple setup just plug in the base, set the robot in it, add the robot to the app...." Read more

"...7. If you want to use on carpet and mopping, it will require manual intervention (must physically remove mopping pads to vacuum carpets)...." Read more

"...no go zones, custom power/mop level per room, room split/merge, voice assistant, etc. It's an average app with a lot of room for improvement...." Read more

395 customers mention "Mapping quality"142 positive253 negative

Customers have mixed experiences with the robot vacuum's mapping capabilities, with some finding it great while others report that the mapping is a disaster and the device loses the map it creates.

"...The app setup is a bit annoying it that it wants to map the house before any other options are available, so just note setting up no go "walls",..." Read more

"...Other than that, the robot does a quick map of your home, including furniture. It does go around my dogs...." Read more

"...I have an open layout so the mapping didn't split all the rooms, but they have room splitting so thought it wouldn't be a problem... it was...." Read more

"...- It constantly forgets the map for no apparent reason despite the map being clearly visible in the app...." Read more

338 customers mention "Durability"112 positive226 negative

Customers have mixed experiences with the vacuum's durability, with some finding it well-maintained and of good quality, while others report that it frequently stops working and only lasts about a month.

"...This is the part I needed repaired on my 960 as one day it actually broke off due to years of repeated impact...." Read more

"...n’t gotten any of our upholstered furniture wet or dirty and hasn’t dinged up any walls, doors, or furniture...." Read more

"...6. The mapping is generally good, but periodically buggy - I have had to re-map a couple of times in a 2 months because the map became corrupt or..." Read more

"...Then one of the wheels started to jam, then the brush motor broke (so suction only), then finally it ran into a suspicious wifi problem, where it..." Read more

323 customers mention "Gets stuck"32 positive291 negative

Customers report that the robot vacuum frequently gets stuck in various places, particularly in corners and around rugs.

"...If you move the bot too far after getting stuck it will lose tracking to base and guess what? That partial map you just spent hours building... GONE!..." Read more

"...and ear bud wires it doesn't seem to recognize and will sometimes grab up and even destroy (destroyed a pair of wired ear buds I had)...." Read more

"...Issues with navigation also persist. It seems to get confused often...." Read more

"...It either grabs the rug and traps itself or the mopping pad falls off. It falls off backing into and coming out of the station...." Read more

So many better options for the $$
1 out of 5 stars
So many better options for the $$
***October 2021 update - Dropping to 1 star***So I tried a free replacement N8 Pro+ but this time in my mom's house, who has no pets and wow, the experience was abysmal. Embarrassing even! Every step is an absolute pain starting with connecting the bot to the app. 30 minutes of pressing buttons, entering wifi passwords, scanning QR codes, over and over and over, finally it took for no reason.Then the initial mapping... a complete nightmare. The bot keeps going over the same areas, again and again leaving other areas untouched. Black rugs or rugs with any black at all will cause the bot to think its drop sensors failed. If you move the bot too far after getting stuck it will lose tracking to base and guess what? That partial map you just spent hours building... GONE! Unbelievably bad and support is non existent. I reached out to the company and got zero response, nothing.Do you yourself a favor and RUN away from Ecovacs!***Original review***If you've done your homework, watched Vacuum Wars videos on YouTube and compared all available options right now, you may have landed on the N8 Pro+ and Roomba i7 as your top contenders. The Roomba S9 looks nice but it's way too expensive and the reviews just aren't good enough. Roborock looks promising but their top end model is relatively expensive and doesn't have an auto-empty bin as of the date of this review. There is no "perfect" robot in existence right now, in my view. I'm a 5 year owner of a Roomba 960 that had to be returned 3 times initially and repaired once out of warranty before it reached a stable state for me. I figured it was time for an upgrade. I was not optimistic about the i7 at all due to previous 960 issues and for that reason purchased the Deebot first as an extremely impressive option full of advanced tech. I'll give you my experience with both and why, much to my surprise, I landed on the i7 as the robot I will keep.First up, the N8 Pro+ which boasts variable suction levels that auto-switch depending on the floor type, low noise levels, laser 3D LiDAR tech for navigation, object avoidance camera, dual rotating brushes, built in mopping capability and a physically thinner footprint so it can get under my kitchen cabinets where my 960 gets stuck, daily. The functionality of the Ecovacs app is all there but my gripes are mainly around the layout, button naming and settings menus. I didn't find it very intuitive at all but all the key features are there: house mapping and virtual keep out zones being my top priorities. I did have some trouble with the initial configuration of the keep-out zones but got there eventually. The robot functions very well in general and is a very good vacuum, all told.The downsides that I experienced, however, were enough for me to return it. The key cons here are battery life, recharge time, the auto-empty base and getting stuck. Your first step with the N8 is the initial mapping of your floorplan which must be completed fully before you can do anything, I mean anything. It runs the vacuum during this mapping so battery consumption will be high. The i7 by comparison can do mapping runs with the vacuum turned off making it a much more streamlined process. I found the battery life to be much lower than the advertised 110 minutes netting a maximum of 75 minutes. The bigger problem is that it takes HOURS to recharge, so depending on when you start your cleaning run, this thing could quite literally run all day. For example in my situation, 635 square feet cleaned took 110 minutes of total run time with a required charge in the middle. This netted a total of nearly 6 hours to complete! Unacceptable. Also important to note is that the N8 will want to recharge at 15% battery, so the most you ever really get out of this thing is 85%.The next big problem for me was the design of the auto-empty base. They opted to use a dual port discharge method that sucks from 2 doors in the dust bin simultaneously. If you have pet hair to deal with, like I do, it was unable to suck out any of it, just leaving stranded clumps hanging from each port in the dust bin, see the attached photo.The final nail in the coffin was that despite all the advanced tech in the N8, cameras, lasers, etc, it STILL got stuck under the dining room table/ chairs just like my 960 does. Too many concessions so I sent it back and tried my luck with the i7+.N8 Pros:-Competitive price (usually on sale)-Premium look and feel-Advanced tech (cameras, lasers...)-Powerful variable suction-Systematic cleaning pattern-Free in-box extras (bags, mop pads)-Awesome low noise levels-Lower physical profile so glides under kitchen cabinetsN8 Cons:-Initial mapping will take a VERY long time and must be fully completed-Even with Lidar, mapping, sensing etc it still gets stuck-Battery life is terrible (more like 75 minutes at best) vs 110, charging time is worse (1 cleaning + charge cycle = 5 hours!)-85% max usable battery is abysmal, Roomba will drain itself to nothing-Dual port self-empty in the base creates problems, especially for pet hairWith the N8 returned I found the i7 on sale for the same price and pulled the trigger to give iRobot yet another chance. Much less advanced overall tech here, the same "crash into everything" sensor mode as the old Roomba models, no fancy lasers here but the camera does use iAdapt to map out objects. This camera needs light, mind you. Out of the box is a very simple setup just plug in the base, set the robot in it, add the robot to the app. I was prompted with a firmware update right away so let that run and waited until the next day to do the initial mapping run. Being able to just wander around without the vacuum running is such a simple but meaningful feature here. One battery charge and you should have a map of your floorplan, vs 2 runs + 1 charge on my N8. The completed map was excellent and they even attempt to add room dividers so you can partition areas of your house for more granularity. This is really cool and allows you to choose certain areas to clean on certain days or times if you want. No-go zones and room labels are also easily applied here. VERY intuitive app layout, button naming scheme, settings menus. You can tell iRobot put a lot of effort into this. So I did the mapping run then followed with a "vacuum everywhere" run, no virtual barriers yet. Not only was the robot able to navigate my entire floor cleaning everything, it didn't get stuck once, even under the kitchen cabinets or dining room chairs, truly impressive. It did need a charge in the middle but at an hour or so to top up, the cleaning process completes in a much more reasonable time period. The rubber brush rolls are great for hair of all kinds and manage to pass it to the dust bin without tangles. i7 triggers the auto-empty base which is LOUD like a jet taking off but wow is it effective, nothing left in the dust bin after, not a strand of long cat hair. iRobot used a single port suction method for the base which works much better than the dual port design the N8 uses, so no problem with stuck pet hair. For comparison, the i7 cleaned 658 sq ft in 133 mins of cleaning plus a 75 minute charge. Half the total time of the N8. Cool!As for the downsides, there are a few but minor considering the system actually works well. First is the bump sensor design. I know the i7 first came out 3 years ago and once the robot learns your house it should be more gentle, as they claim, but this just feels like ancient tech at this point. Not only that, the RCON sensor, which is the protruding eye in the middle above the bumper, takes plenty of direct hits as it activates the bumper it sits on. This is the part I needed repaired on my 960 as one day it actually broke off due to years of repeated impact. iRobot should do like the others in this space and move it somewhere else safer! The unit itself is thicker than the N8 so doesn't glide under my cabinets but so far has managed to avoid getting stuck. The single rotating brush isn't as effective as the dual brushes on the N8 and you would need to buy a separate mopping robot, if you care about that. The other thing to keep in mind is that the Roomba can't see well in the dark, it needs light to do its thing.Overall I'm very pleased with the i7 and intend to keep it. All the areas the N8 falls short work as intended or better on the i7, despite being lower tech. And this is after I was almost positive I wouldn't buy another Roomba!i7 Pros:-Competitive price-Premium look and feel-Systematic cleaning pattern-Free in-box extras (1 bag, filter, rotating brush)-Excellent battery and charging performance-Excellent auto-empty base-ZERO issue with long pet hair-Intuitive and granular control via the app (clean zones, no go zones, defined rooms that can be scheduled)-Smart Maps works really welli7 Cons:-Old school vSLAM bump sensor tech that will mar the more stuff it bumps into-RCON sensor sits in harms way atop the bumper-Single rotating brush could be improved-Room lighting is required, this thing doesn't do well in the dark
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Top reviews from the United States

  • Reviewed in the United States on December 4, 2022
    Style: X1 OMNIVerified Purchase
    I went to a friends house and her robot vacuum was working. She told me how great it was. She just retired from tech industry and if it were anybody else I would have dismissed it. We moved into a new home at the beach with our two dogs. We’re constantly bringing sand and other dirt in even though we have a no shoes policy inside our home. I was sick and tired of bringing out the mop and broom. I did some research and even though I didn’t want to spend the money (I bought this when it was $1599) I decided to go for it. When my husband found out that I ordered it, he flipped out. When roomba first came out, 15-20+ years ago, I bought one and we had a hard time setting it up and getting it to work. We have now had it for 7 weeks and we love it! So easy to set-up. The charging station was bigger than I anticipated and heavier—even without the water storage. The first time I used it, the hardest part was figuring out how to use the app. Customer service tried to be helpful but the language barrier was difficult to overcome. My husband and I watched some YouTube videos on it and those helped. On the app, there are ways to use quadrangles and lines to delineate where the robot should go. For me, this was the biggest hurdle to learn in order to max out our robot’s performance. We have large treads for our patio doors and we have a lot of them-about 60 linear feet. At first we watched the robot get stuck trying to vacuum them. Once I placed boundary lines where the treads were, cleaning improved. Other than that, the robot does a quick map of your home, including furniture. It does go around my dogs. When we first got it, we had work going on in some rooms, that we told it not to go into. After work was done, I removed the boundary lines and I didn’t even need to have it remap. It just went in and cleaned those rooms since it detected those rooms were there on its first mapping run. We have had towels, boxes, dog toys, and shoes on the floor when it runs and we haven’t had any issues with those. It hasn’t gotten any of our upholstered furniture wet or dirty and hasn’t dinged up any walls, doors, or furniture. We are still getting boxes and artwork delivered and I was nervous it would run into the art frames but we haven’t had any issues. We have tile and wood floors, museum-style baseboards. I haven’t done a white glove test yet but it seems to get under the baseboards. We usually run it at night before we go to bed and it’s been such a delight to wake up to clean floors. You can also change the suction of the robot. I just cleaned it for the first time and I was dreading it. I was planning on just taking it apart and wait for my husband to just do it for me. I didn’t have to. It was very easy to clean and quick. Probably took me less than 10 minutes. I found a lot of sand in the station and in the robot. It comes with a little brush. I think a tooth brush would work better for cleaning. I used scissors to cut out hair and other stuff that got tangled up in the vacuum and mop brushes. The manual says to clean it more often but it worked for 28 hours before I cleaned it for the first time. It takes about 2 hours to get 1000sq ft done. At first, I added cleaning fluid to the water tank but I found that it doesn’t really need it. Another thing I have bragged about has been the self cleaning feature. It cleans and dries the mop brushes on it’s own. I love it so much, I’m thinking of getting it for my sister who has 4 small kids to help make her life easier. My husband says this is one of the best purchases I’ve ever bought—up there with the Instant pot and air fryer toaster oven.
    10 people found this helpful
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  • Reviewed in the United States on January 2, 2024
    Style: X1 OMNIVerified Purchase
    It requires maintenance, especially if you use it to mop. I have two big pit bulls one is a German shepherd pit bull mix and he sheds a lot!!!! This thing keeps our floors spic and span and smelling great!!! The carpets are always clean too! But I find myself emptying and refilling the water compartments almost every other day. I run this vacuum constantly, however. It does not bother my dogs. Even on full power with the loud noise. Both my dogs are free to roam indoors and out to our big backyard. There is about 2,650 sqft to clean. It gets the job done! We don’t have to clean around the house as much! But we do need to clean and maintain the robot, which is a small ask. I’ve replaced the washing pads and the brushes and filters and emptied the bins about once a month. Also cleaned the water and scrubbed in the back of the compartment of the robot. I highly recommend this robot vacuum but it only works well if you maintain it and take care of it! Don’t just set it and forget it, inspect it after every use and make sure the bags don’t have to be emptied or the water compartments changed and that nothing is stuck in it, etc. we’ve had this vacuum for about a year now, this vacuum is well worth the purchase!

    Update: we have been using about a half cup of shark vacuums cleaner solution in water for our mop. It is lavender scent and works great! It is only $9 and less than half the price with more oz of solution than the Omni recommended brand. You can find it here.
    https://a.co/d/641Mw1b

    The vacuum does take a long time to charge so it can take an entire day to clean 2,400 sq ft. We usually split up rooms so half the house in one day and the other half the other day.
    One person found this helpful
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  • Reviewed in the United States on August 12, 2022
    Style: N8 Pro+Verified Purchase
    UPDATED REVIEW

    When I first purchased this vacuum, I loved it. I'm keeping my original review below as a reference. It's been 11 months now, and I'm changing it to one star, mostly because of my interactions with their customer support team and warranty issues.

    My vacuum stopped returning to the station suddenly after 11 months of owning it and working fine. The vacuum comes with a 12 month warranty, so I reached out to their support team. They don't have a phone number - you have to deal with them over email. They required me to go back and forth with them via email for over a week trying repetitive and canned troubleshooting steps that were unrelated to the actual problem. I'm convinced they use canned emails because the people behind the scenes don't understand English. I have no problem with people who don't speak the language, but if language is a major part of the job description, that is important. Instead of giving me all the troubleshooting steps at once, they'd give them piece meal, slowly trickling new (or repeated) steps each email. They'd repeatedly ask for photos and videos of the problem, proof of purchase, etc, even though I'd provided it multiple times. Eventually, after over a week of going back and forth multiple times daily over email, I demanded all remaining troubleshooting steps or a phone number for customer support, and they responded by finally beginning the warranty claim.

    If you manage to make it this far in the process... it doesn't get better. The warranty process is frustrating, too. I don't have the original box that it came in (it's been 11 months, I don't keep trash). They are requiring me to send the vacuum and the docking station back to them, where they will troubleshoot it, repair it, and send it back to me. They will not provide a replacement, nor a box.

    We'll see if it actually gets fixed... I'll update again once the warranty process is done.

    Original review:
    Prior to buying the Deebot N8 Pro+, I bought the Yeedi vac station. I will compare and contrast them in this review. Ultimately, I returned the Yeedi and I'm keeping the Deebot for its superior software.

    Hardware
    The hardware between the Yeedi and the Deebot are very similar. They use the same mopping pad, they have the same power interface, and they're almost identical. The difference relates to the camera - the camera is flush with the vacuum on the Yeedi but it sticks out a bit on the Deebot. It makes the video much more useful on the Deebot. Also the Deebot has 2 side brushes, whereas the Yeedi only has one. I muuuuch prefer having two, so that no matter what side the vacuum is on, the Deebot will get alllllll the way in.

    Software
    Programming the Yeedi was a NIGHTMARE. You have to let the vacuum do an entire pass through your ENTIRE house, AND return to the charging dock ON ITS OWN. If ANYTHING goes wrong in that process (getting stuck on something, etc), it loses ALL the map data and you have to start over. The process can take over two hours. Once you have the map, you cannot modify it. The areas are broken out by their software and you canNOT change or customize them. I have an open concept kitchen/dining/living room, and I'd like to be able to break up the zones so that I can have it do a quick sweep JUST in the kitchen, but there was no way to do that with Yeedi. Also, the software was very glitchy. When the station empties the dust bin, it usually has a voice warning first and then 20-30 seconds of loud suction. Well, with the Yeedi, in the middle of the night the dust bin empty would suddenly come on with no warning, waking me up. Yes, I had do not disturb mode on. It didn't matter. I contacted Amazon technical support AND Yeedi tech support, both of which were unhelpful. Yeedi support did not use very good English and I'm not sure they can reliably collect bug reports or ever fix this. That was a dealbreaker.

    Enter the Deebot. It solves all these problems! It truly is a smart vacuum and the software lives up to that claim. With the Deebot, you can see the map being generated while the vacuum is running the first time. If you need to stop it, it doesn't lose all the data. It saves what it has and builds on that again the next time. This is such an obvious feature, I don't know why Yeedi missed it. I got a solid map very easily. Also, once you have the map, you can merge or divide areas/zones. It mapped the kitchen/dining/living area as one, but I was able to successfully divide them to fit my needs. It also mapped 2 areas within one hallway, and I was easily able to merge those two so it's just one hallway. Scheduling cleaning based on map areas is less intuitive than Yeedi, but it's not hard, and once you know where it is, it's easy to do. AND IT ACTUALLY WORKS.

    Battery Life
    The Yeedi's battery was better than the Deebot, but I have 1400 sqft on each level, and the Deebot can clean 100% of each level in one pass. So it doesn't matter to me that the Yeedi was at half battery and the Deebot was around 30% when finished. It's not bad battery life.

    My only pro tip for this vacuum is to make sure you set the time zone before you schedule cleans. I neglected to set the time zone and the vacuum started going in the middle of the night (I'm a light sleeper). Once I corrected the time zone, it's been perfect. So, in the end, the hardware on the Deebot is pretty comparable to the Yeedi, but the software is exponentially better. It's worth every single penny.
    27 people found this helpful
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Top reviews from other countries

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  • Andrew Anishchenko
    1.0 out of 5 stars not charging
    Reviewed in the United Arab Emirates on July 16, 2024
    Style: N8 Pro+Verified Purchase
    not charging after 1 st use - i want return !
  • Carmen E.
    5.0 out of 5 stars Excelente 👌
    Reviewed in Mexico on June 17, 2024
    Style: N8 ProVerified Purchase
    Es un robot excelente que te ayuda mucho en la barrida de la casa, aunque el modo de trapera no es muy bueno, aún así lo recomiendo
    Report
  • Onno Benschop
    3.0 out of 5 stars The robot works despite the app and poor local support
    Reviewed in Australia on July 5, 2021
    Style: N8 Pro+Verified Purchase
    The N8 Pro+ robot works well. It navigates autonomously throughout the house, has covered all areas and cleans remarkably well on both carpet and tiles. It has only become stuck once when it unexpectedly ingested a piece of rope under a bed. It's great that the robot refuses to go on carpet if it has a mop attached. The mop works though it is a little odd, in that it's hard to remove if you want to use the robot as a vacuum - unless you remove the whole water container.

    The auto empty bin works, but only if the robot isn't too full, otherwise 50% of dirt stays inside the robot. Increasing vacuum runs improves the situation somewhat. It seems that both sides of the bin are being equally sucked which causes a dead space in the middle. Perhaps blocking one outlet somewhat might alleviate this issue.

    The supplied auto empty bin was for the wrong voltage (120 V, not 240 V) and Ecovacs Australia support claims that the unit is not purchased from them (even though it was purchased by clicking on the link on their site), is not supported, does not have global warranty and does not have a universal power supply. Their only solution was to purchase another auto empty bin locally. To all appearances both units are identical.

    The Remote Control App is rubbish. It's unstable, the user interface is horrible, inconsistent, continually fails to connect, makes it impossible to divide rooms. It is impossible to overstate how bad the App is. You should know that unless you push the "auto" button on the robot itself, this device requires an internet connection to operate.
  • Devin and Emily
    5.0 out of 5 stars Far exceeded my expectations
    Reviewed in Canada on July 8, 2021
    Style: N8 Pro+Verified Purchase
    The media could not be loaded.
    I've been doing a lot of research on which robot vacuum to buy for the last couple of years, knowing that I wanted a premium one if I was going to buy one. I decided on the Deebot N8 Pro plus and it's the best purchase I've made in a long time. It's far exceeded my expectations. I can't get over how intelligent it is, it actually amazes me. My house is mainly laminate floors with a couple small area rugs. It cleans the entire house, rarely leaving anything behind. The mopping feature works great, I love how it vacuums and mops at the same time. It leaves my floors super shiny and that's only with using water.

    The app is pretty cool, I like how I can see where the vacuum is real time and all the patterns that it's made. The vacuum itself went on its normal vacuum level setting is very quiet. It's quiet enough that I can have it cleaning the floors in the hallway kitchen and dining room while the kids are in bed.

    I've emailed customer support a few times now just to ask about compatibility with accessories and they've responded to me within 24 hours each time and answered my questions.

    Of course typical Amazon fashion, it went on sale $150 off a few days after I bought it. Oh well, worth every penny.

    Devin
    Customer image
    Devin and Emily
    5.0 out of 5 stars
    Far exceeded my expectations

    Reviewed in Canada on July 8, 2021
    I've been doing a lot of research on which robot vacuum to buy for the last couple of years, knowing that I wanted a premium one if I was going to buy one. I decided on the Deebot N8 Pro plus and it's the best purchase I've made in a long time. It's far exceeded my expectations. I can't get over how intelligent it is, it actually amazes me. My house is mainly laminate floors with a couple small area rugs. It cleans the entire house, rarely leaving anything behind. The mopping feature works great, I love how it vacuums and mops at the same time. It leaves my floors super shiny and that's only with using water.

    The app is pretty cool, I like how I can see where the vacuum is real time and all the patterns that it's made. The vacuum itself went on its normal vacuum level setting is very quiet. It's quiet enough that I can have it cleaning the floors in the hallway kitchen and dining room while the kids are in bed.

    I've emailed customer support a few times now just to ask about compatibility with accessories and they've responded to me within 24 hours each time and answered my questions.

    Of course typical Amazon fashion, it went on sale $150 off a few days after I bought it. Oh well, worth every penny.

    Devin
    Images in this review
    Customer image
  • Danica
    4.0 out of 5 stars Makes my life so much easier
    Reviewed in Canada on April 14, 2024
    I thought this was going to an absurd and expensive purchase and I’d have buyer’s remorse by the time I got the confirmation email, but wow was I wrong ! This thing picks up so much, the mopping isn’t perfect but it’s better than the zero mopping I do ! It’s quiet and fit my space perfectly. It does have a hard time with thin and flat to the ground chair legs but that’s ok.